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Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok The Opportunity Position: IT Sales & Support Engineer / Consultant / Specialist Location: 100% Remote (U.S. only) Schedule:
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Quick apply
Apply Early
Remote - Texas Preferred (Houston area ideal) Company: General ThermoDynamics (An API Heat Transfer ... Salesforce preferred) and Microsoft Office Preferred: * Experience selling engineered or technical ...
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Remote Salesforce Support Engineer information
What is the difference between Remote Salesforce Support Engineer vs Remote Salesforce Administrator?
| Aspect | Remote Salesforce Support Engineer | Remote Salesforce Administrator |
|---|---|---|
| Certifications | Salesforce Certified Support Specialist, Salesforce Certified Administrator (preferred) | Salesforce Certified Administrator, Salesforce Certified Advanced Administrator |
| Primary Role | Provides technical support, troubleshooting, and issue resolution for Salesforce users and systems | Manages Salesforce platform configurations, user management, and system customization |
| Work Environment | Customer support teams, technical support centers, remote support roles | Internal teams, IT departments, remote or on-site administration roles |
| Industry Usage | Common in tech, consulting, and CRM service providers | Widely used across industries for Salesforce platform management |
While both roles require Salesforce certifications and involve working with the Salesforce platform remotely, the Remote Salesforce Support Engineer focuses on troubleshooting and resolving technical issues, whereas the Remote Salesforce Administrator handles system configurations and user management. Understanding these differences helps candidates choose the role that best fits their skills and career goals.
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- Urgently Hiring Remote Anywhere Customer Service
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Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Location: Madison, WI (Remote)
Job Type: Contract
Experience: 10+ years
Job Overview
Our client is seeking an experienced Salesforce Business Analyst to support a migration from Salesforce Classic to Lightning Experience. The role involves analyzing existing business processes, gathering and translating requirements, and enabling the design of scalable Salesforce solutions. The ideal candidate will have strong insurance domain knowledge and a proven track record on Classic-to-Lightning migration programs.
Key Responsibilities
- Collaborate with business stakeholders to assess current-state (Classic) processes and define future-state (Lightning) solutions
- Conduct discovery sessions and requirement elicitation workshops; translate needs into user stories and acceptance criteria
- Identify gaps, inefficiencies, and transformation opportunities during migration
- Design and configure declarative solutions including workflows, validation rules, reports, dashboards, and Lightning components
- Maintain comprehensive documentation including process flows, data models, and functional specs
- Drive backlog grooming, prioritization, and sprint planning with Product Owners
- Support UAT planning, coordination, and defect resolution
- Provide training, enablement, and change management support to drive user adoption
- 10+ years of Salesforce Business Analyst experience
- Proven Salesforce Classic to Lightning migration experience (minimum 1 full project)
- Strong expertise in Sales Cloud and Service Cloud
- Hands-on experience with Lightning Experience features, limitations, and adoption tools
- Proficiency in requirement gathering, process mapping, and documentation (BRD, FRD, user stories)
- Agile/Scrum experience with tools such as Jira, ADO, and Confluence
- Insurance domain knowledge
- Excellent stakeholder management and client-facing communication skills
- Salesforce certifications (Administrator, Business Analyst)
- Experience with Lightning Readiness Reports, Usage App, and adoption metrics
- Exposure to DevOps, CI/CD, and release management
- BFSI domain experience
Remote - aligned to Madison, WI
Engagement Details
Contract engagement with an immediate start. Insurance domain experience is required for this role.
About InfiCare Technologies
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Dulles, VA, US
Year founded
2001