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Remote Salesforce Support Engineer Jobs in Massachusetts

Ametek

Technical Solutions Engineer

Peabody, MA · On-site +1

As a Technical Solutions Engineer , this role serves as a trusted technical advisor supporting ... Utilize Salesforce.com and other business systems to manage opportunities, maintain customer ...

IQVIA

Data Acquisition Representative

Burlington, MA · On-site +1

$42K - $106K/yr

Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...

IQVIA

Data Acquisition Representative

Burlington, MA · On-site +1

$42K - $106K/yr

Document vendor interactions and maintain accurate records in ticketing systems and Salesforce ... Provide professional, responsive support to clients and vendors Job Location United States - Remote ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

Opentrons

Field Service Engineer - Boston

Boston, MA · Remote

Senior Director, Services & Support Direct Reports: No FLSA Status: Exempt Location: Remote in ... Experience with Salesforce or similar CRM tools preferred. Knowledge, Skills and Abilities: * Solid ...

Opentrons

$90K - $105K/yr

Senior Director, Services & Support Direct Reports: No FLSA Status: Exempt Location: Remote in ... Experience with Salesforce or similar CRM tools preferred. Knowledge, Skills and Abilities: * Solid ...

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All JobsSalesforce Support Engineer JobsRemote Salesforce Support Engineer JobsRemote Salesforce Support Engineer Jobs in Massachusetts

Remote Salesforce Support Engineer information

What is the difference between Remote Salesforce Support Engineer vs Remote Salesforce Administrator?

AspectRemote Salesforce Support EngineerRemote Salesforce Administrator
CertificationsSalesforce Certified Support Specialist, Salesforce Certified Administrator (preferred)Salesforce Certified Administrator, Salesforce Certified Advanced Administrator
Primary RoleProvides technical support, troubleshooting, and issue resolution for Salesforce users and systemsManages Salesforce platform configurations, user management, and system customization
Work EnvironmentCustomer support teams, technical support centers, remote support rolesInternal teams, IT departments, remote or on-site administration roles
Industry UsageCommon in tech, consulting, and CRM service providersWidely used across industries for Salesforce platform management

While both roles require Salesforce certifications and involve working with the Salesforce platform remotely, the Remote Salesforce Support Engineer focuses on troubleshooting and resolving technical issues, whereas the Remote Salesforce Administrator handles system configurations and user management. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

Are there remote Salesforce Support Engineer jobs?

Yes, remote Salesforce Support Engineer positions are available and often involve providing technical assistance with Salesforce platforms, troubleshooting issues, and supporting users remotely. These roles typically require knowledge of Salesforce tools, certifications, and strong communication skills, and they can be found across various companies offering flexible work arrangements.

Does Salesforce support remote work?

Salesforce supports remote work for many roles, including Salesforce Support Engineers, with flexible schedules and the use of collaboration tools like Salesforce Chatter and Slack. Remote positions often require strong communication skills and familiarity with cloud-based platforms. Availability of remote work may vary by company and role, but it is common in the industry.

What are popular job titles related to Remote Salesforce Support Engineer jobs in Massachusetts?

For Remote Salesforce Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support Engineer jobs in Massachusetts look for?

The top searched job categories for Remote Salesforce Support Engineer jobs in Massachusetts are:

Remote Salesforce Support Engineer jobs near you
Infographic showing various Remote Salesforce Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Solutions Engineer

Ametek

Peabody, MA • On-site, Remote

Full-time

Posted 10 days ago

AMETEK rating

7.5

Company rating: 7.5 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

90th of 157 rated electronics manufacturers

Job description

As a Technical Solutions Engineer, this role serves as a trusted technical advisor supporting customers, sales teams, and internal stakeholders in identifying, developing, and implementing engineered solutions for complex scientific and industrial applications. The Technical Solutions Engineer combines strong technical expertise with customer-facing problem-solving capabilities to understand application requirements, recommend products and solutions, and support business growth initiatives. This position works closely with customers and cross-functional teams throughout the sales lifecycle, from initial consultation through proposal development, project execution, and order acquisition. The role offers the opportunity to support leading organizations in semiconductor manufacturing, advanced research, nanotechnology, life sciences, photonics, precision manufacturing, and other high-technology markets while contributing to innovative solutions and long-term customer success.
 
 
Responsibilities:
The Technical Solutions Engineer will:
  • Serve as a technical resource for customer applications, providing guidance on engineered solutions and product capabilities.
  • Engage with domestic and international customers, research institutions, OEMs, and strategic accounts to understand technical requirements and business objectives.
  • Analyze customer specifications, application requirements, facility conditions, and performance expectations to recommend optimal solutions.
  • Support customer visits, virtual meetings, and technical discussions to evaluate applications and address technical challenges.
  • Develop technical proposals, quotations, presentations, and application recommendations.
  • Collaborate with sales teams to support opportunity development, customer engagement, and business growth initiatives.
  • Partner with Engineering, Manufacturing, Operations, and Marketing teams to define product requirements and deliver effective customer solutions.
  • Support project coordination activities, including customer communications, order management, and scheduling updates.
  • Monitor industry trends, emerging technologies, competitive activity, and customer needs to identify opportunities for product and market growth.
  • Contribute to the development of technical documentation, application notes, case studies, training materials, and customer-facing content.
  • Utilize Salesforce.com and other business systems to manage opportunities, maintain customer records, and support forecasting activities.
  • Analyze business and customer data to improve sales effectiveness, operational efficiency, and customer satisfaction.
  • Leverage AI-enabled tools and technologies to enhance productivity, proposal quality, responsiveness, and data-driven decision-making.
  • Deliver technical training and presentations to customers, channel partners, sales teams, and internal stakeholders.
  • Serve as a subject matter expert on products, applications, and industry trends.
  • Support continuous improvement initiatives that enhance customer experience and business performance.

Required Qualifications:

  • Bachelor's degree in Engineering, Physics, or a related physical science discipline.
  • Minimum of 5 years of experience in applications engineering, technical sales, systems engineering, product engineering, or a related customer-facing technical role.
  • Experience supporting complex capital equipment, scientific instrumentation, semiconductor equipment, precision manufacturing systems, or other high-technology products.
  • Strong engineering analysis, troubleshooting, and problem-solving skills.
  • Ability to interpret technical drawings, specifications, test data, and customer requirements.
  • Experience developing technical solutions for customer applications.
  • Experience using CRM platforms such as Salesforce.com.
  • Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
  • Strong written and verbal communication skills, including technical presentations and customer interactions.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to travel approximately 15-25% domestically and internationally.

Preferred Qualifications:

  • Bachelor's degree in Mechanical Engineering or Physics.
  • Master's degree in Engineering, Physics, Business, or a related discipline.
  • Experience with vibration isolation, precision motion control, metrology, microscopy, semiconductor manufacturing, optics, photonics, or advanced research environments.
  • Experience supporting engineered-to-order or custom technical solutions.
  • Experience with ERP systems and business analytics tools.
  • Demonstrated project management experience and ability to coordinate cross-functional initiatives.
  • Experience creating technical content, training materials, white papers, or application documentation.

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