ZipRecruiter

Log In

2

Remote Safelite Jobs (NOW HIRING)

Safelite Group

Senior Product Analyst, Agentic AI

  • Medical

  • Life

  • Retirement

  • PTO

A Brief Overview We are bringing to market the Safelite Solutions AI agent that schedules First ... Work Location: remote Reports to: Product Director, Agentic Experiences What You'll Do Define the ...

Safelite Group

Senior HR Systems Analyst

Columbus, OH · Remote

$87K - $111K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Provide a high level of consultation and technical support to all areas of Belron and Safelite's HR ... Collaborate closely with remote and distributed team members, consultants, implementers, global ...

Safelite Group, Inc.

Senior Product Analyst, Agentic AI

  • Medical

  • Life

  • Retirement

  • PTO

A Brief Overview We are bringing to market the Safelite Solutions AI agent that schedules First ... Work Location: remote Reports to: Product Director, Agentic Experiences What You'll Do Define the ...

Safelite Group

Payroll Analyst

Expected Work Location : remote * must be able to work Eastern Standard Time core business hours Reports to : Payroll Operations Manager What you will do * Responsible for ensuring accurate and ...

Safelite Group, Inc.

Payroll Analyst

Expected Work Location : remote * must be able to work Eastern Standard Time core business hours Reports to : Payroll Operations Manager What you will do * Responsible for ensuring accurate and ...

All JobsSafelite JobsRemote Safelite Jobs

Remote Safelite information

See salary details

$83.5K

$127K

$171K

How much do remote safelite jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote safelite in the United States is $127,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,000.00 and $143,500.00 per year, depending on experience, location, and employer.

What is a remote Safelite?

A Remote Safelite job refers to working for Safelite, a company specializing in auto glass repair and replacement, in a remote or work-from-home capacity. These positions typically include customer service, scheduling, and claims processing roles, where employees interact with customers over the phone or online instead of in person. Remote Safelite employees use company-provided tools and systems to assist customers, coordinate appointments, and resolve issues. This setup allows for flexible work locations while still supporting Safelite’s commitment to excellent customer service.

How does working remotely as a Safelite representative impact day-to-day collaboration and support from the team?

As a remote Safelite representative, you will primarily collaborate with your team and supervisors through digital communication channels such as video meetings, instant messaging, and email. While you may not share a physical workspace, the company typically provides structured virtual training, regular check-ins, and access to support resources to help you stay connected. You'll often work independently to handle customer service inquiries or scheduling, but teamwork remains important, especially when escalating complex issues or sharing best practices. The remote setup requires strong self-motivation, but also offers flexibility and the chance to develop digital communication skills valued in the industry.

What are the key skills and qualifications needed to thrive as a remote customer service representative at Safelite, and why are they important?

To thrive as a Remote Customer Service Representative at Safelite, you need strong communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and proficiency in basic computer applications are important technical requirements. Outstanding customer focus, patience, and the ability to work independently are crucial soft skills in this role. These abilities ensure efficient handling of customer inquiries, effective issue resolution, and high-quality service delivery in a remote environment.

What is the difference between Remote Safelite vs Mobile Glass Technician?

AspectRemote SafeliteMobile Glass Technician
CertificationsDriver's license, insurance, possibly certification in glass repairDriver's license, insurance, glass repair certification
Work EnvironmentRemote coordination, scheduling, customer serviceOn-site at customer locations, mobile repair
Employer & IndustrySafelite, auto glass repair industryAuto glass repair companies, mobile service providers

Remote Safelite roles typically involve customer service, scheduling, and remote support, while Mobile Glass Technicians perform on-site auto glass repairs. Both require similar certifications and work within the auto glass industry, but their work environments differ significantly, with one being remote and the other hands-on at customer locations.

What cities are hiring for Remote Safelite jobs?

Cities with the most Remote Safelite job openings:

What are the most commonly searched types of Safelite jobs?

The most popular types of Safelite jobs are:

What states have the most Remote Safelite jobs?

States with the most job openings for Remote Safelite jobs include:

Remote Safelite jobs near you
Infographic showing various Remote Safelite job openings in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $127,031 per year, or $61.1 per hour.

Senior Product Analyst, Agentic AI

Safelite Group

Remote

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Safelite rating

6.6

Company rating: 6.6 out of 10

Based on 244 frontline employees who took The Breakroom Quiz

210th of 369 rated vehicle maintenance

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

We are bringing to market the Safelite Solutions AI agent that schedules First Notice of Loss (FNOL) appointments for our clients. It is one of the first agentic experiences to reach clients at scale, and it needs someone who can turn client-specific requirements into clear, buildable specifications and drive them through definition, execution, testing, and scale.

The Senior Product Analyst, FNOL SchedulingAgentworks day to day with the technical team building the agent. You own thetranslationof what the agent needs to do for each client,resolvingambiguous or conflicting requirements into clarity the engineering team can build against, and stay hands-on through testing and validation before and after launch. You report to the Product Director, Agentic Experiences and work alongside product, engineering, design, and client-facing teams to get this agent live andimprovingin production.

Work Location: remote

Reports to: Product Director, Agentic Experiences

What You'll Do

Define the agent's requirements

  • Gather and document client-specific FNOL scheduling requirements: business rules, workflows, edge cases, and exceptions across client contracts.

  • Translate ambiguous or conflicting inputs from clients, Operations, and Sales into clear, testable specifications the technical team can build against.

  • Maintaina single sourceof truth for requirements as they evolve, and flag scope or feasibility tradeoffs early.

Drive execution with the technical team

  • Work daily with engineering to bring client requirements into thebuild, answering questions, resolving ambiguity, and keeping delivery unblocked.

  • Prioritize and sequence requirements alongside the technical team's capacity and the roadmap set by the Product Director.

  • Represent the client and business perspective in technicaldiscussions, andrepresent technical constraints back to the business.

Test andvalidatethe agent

  • Design and execute test plans covering client-specific scenarios, business rules, and FNOL scheduling edge cases.

  • Validate agent outputs against client requirements beforelaunchand after every change, including manual review of conversation transcripts and scheduling outcomes.

  • Identifyfailure patterns, log defects clearly, and drive them to resolution with engineering.

Scale the agent across clients

  • Supportrolloutof the agent to new clients, adapting requirements and test plans to each client's specific needs.

  • Monitor performance post-launch (accuracy, resolution rate, scheduling success, escalations) and flag issues or improvement opportunities.

  • Build repeatable processes for requirements gathering, testing, and client onboarding so the agent scales efficiently.

Bring clarity across teams

  • Act as the connective tissue between clients, Operations, Sales, and the technical team, ensuring nothing gets lost in translation.

  • Communicate status, risks, and tradeoffs clearly to the Product Director and stakeholders.

  • Bring structure to ambiguous problems and keep delivery moving when requirements are still taking shape.

Qualifications

Requirements

  • 4+ years of experience in product analysis, business analysis, technical product management, or a similarroletranslating business/client requirements into technical specifications.

  • Experience working directly with engineering teams to define, build, and test software or AI-driven products.

  • Strong analytical skills: comfortable writing detailed requirements, test plans, and structured documentation.

  • Experience testing and validating software or AI/conversational products, including designing test cases and reviewing output against expected behavior.

  • Familiarity with AI/agentic or conversational products is a strong plus; comfort with tools like Claude, ChatGPT, or similar to support analysis and documentation is expected.

  • Ability to manage multiple client-specificrequirement setssimultaneously without losing accuracy or context.

  • Strong written and verbal communication; ability tooperatein ambiguity and bring structure to complex, evolving requirements.

  • Experience in insurance, claims, FNOL, or auto glass/repair operations is a plus but notrequired.

Preferred

  • Experience supporting the launch of a new AI agent, chatbot, or automated workflow from definition through production scale.

  • Familiarity with evaluation and observability practices for AI agents (test transcripts, accuracy scoring, failure analysis).

  • Experience working with multiple external clients or business units with differing requirements on a shared product.

  • Familiarity with digital analytics or performance platforms (e.g., Quantum Metric, Snowflake, or similar) to assess agent performance.

What You Will Get:

  • Competitive weekly pay and bonus opportunities.

  • Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

  • Up to $5,250 in tuition reimbursement per year.

  • View all our health, wealth and life offerings atwww.safelitebenefits.com

#LI-KJ1

What Safelite employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply