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Remote Saas Customer Success Manager Jobs in Decatur, GA

SiteCare

Client Success Advisor

Atlanta, GA · Remote

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

Proficiency with Microsoft Office, CRM & HRIS applications, and Virtual Meeting Platforms ... remote hire at the company's discretion. The candidate's final salary offer will be based on the ...

Raspberry Pi Foundation

Customer Growth Manager

Atlanta, GA · On-site +1

$72K - $78K/yr

Reporting to the Senior Customer Success Manager, you'll help increase the reach and impact of our educational products and programs across the US. You will be responsible for building relationships ...

New

Dot Compliance

Customer Support Team Lead

Atlanta, GA · Remote

... management solutions for the life science industry. Dot's SaaS solutions are based on the world ... Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate ...

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All JobsSaas Customer Success JobsRemote Saas Customer Success Manager JobsRemote Saas Customer Success Manager Jobs in Decatur, GA

Remote Saas Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do remote saas customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote saas customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Saas Customer Success Manager vs Remote Saas Account Executive?

AspectRemote Saas Customer Success ManagerRemote Saas Account Executive
Primary RoleEnsures customer satisfaction, onboarding, retention, and successGenerates new business, manages sales pipeline, closes deals
Required SkillsCustomer relationship management, product knowledge, communicationSales techniques, negotiation, prospecting
Work EnvironmentPost-sales support, ongoing customer engagementSales meetings, prospect outreach, demos
Industry UsageCommon in SaaS companies focusing on customer retentionCommon in SaaS companies focusing on revenue growth

The main difference is that Remote Saas Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Remote Saas Account Executives primarily focus on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What are popular job titles related to Remote Saas Customer Success Manager jobs in Decatur, GA?

For Remote Saas Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Saas Customer Success Manager jobs in Decatur, GA look for?

The top searched job categories for Remote Saas Customer Success Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Saas Customer Success Manager jobs?

Cities near Decatur, GA with the most Remote Saas Customer Success Manager job openings:

Remote Saas Customer Success Manager jobs near you
Infographic showing various Remote Saas Customer Success Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Client Success Advisor

SiteCare

Atlanta, GA • Remote

Full-time

Re-posted 28 days ago

Job description

About SiteCare

SiteCare is a managed WordPress services company serving mid-market and Enterprise clients. Our clients rely on us for hosting, website management, security, performance, accessibility, SEO, and ongoing development. We are building a dedicated Client Success function and this role is central to that effort.

Role Summary

The Client Success Advisor owns the ongoing relationship for a portfolio of clients. This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability.

Responsibilities

  • Own and manage a portfolio of high-value client accounts.
  • Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO.
  • Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work.
  • Monitor client consumption relative to plan scope. Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage.
  • Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress.
  • Hold delivery teams accountable on quality and timeliness. Flag risks early and escalate directly before issues surface in client-facing meetings.
  • Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments.
  • Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets.
  • Coordinate with delivery, support, and development teams on larger engagements. Maintain ownership of the client relationship throughout.
  • Act on tier upgrade signals surfaced by the support team. Convert qualified opportunities.

Qualifications

  • 4+ years managing client relationships in a B2B services or agency environment.
  • Strong experience with WordPress and web technology services, and their impact on client KPIs (ie. understanding how improving site organization can improve lead generation).
  • Demonstrated ability to identify and close account expansion opportunities.
  • Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades.
  • Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention.
  • Ability to work across teams and step into active colleague workflows when the client situation warrants it.
  • Strong remote communication skills. Able to build trust and manage relationships without in-person interaction.
  • Comfortable operating in a role with evolving structure. This function is new and the successful candidate will help define it.

Key Performance Indicators

  • Client retention rate within assigned portfolio.
  • Account expansion revenue against targets.
  • Tier alignment accuracy across portfolio.
  • Proactive anticipation of client needs and risks.
  • Client satisfaction and relationship health scores.
  • Internal escalation rate and resolution effectiveness.

Working Conditions

  • Fully remote position.
  • Must be available during US business hours.
  • Travel not anticipated.

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