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Remote Saas Customer Success Manager Jobs in Decatur, GA

True Anthem

Customer Success Specialist

Atlanta, GA · On-site +1

Customer Success Specialist True Anthem is a VC-backed AI software company that has pioneered the ... organized time management skills. Benefits and Work Environment * This is a full-time, remote ...

ClickDimensions

Success Manager

Atlanta, GA · Remote

The Customer Success Manager will be responsible for the retention, adoption, expansion and ongoing usage of ClickDimensions products throughout the customer lifecycle and into renewal. Additionally ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

... facing Customer Success, Account Management, or consulting role within a SaaS organization ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site +1

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding ...

Steer

Manager of Client Success

Atlanta, GA · Remote

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

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Milliman

Client Success Manager (MedInsight)

Atlanta, GA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

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Remote Saas Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do remote saas customer success manager jobs pay per year?

As of May 29, 2026, the average yearly pay for remote saas customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Saas Customer Success Manager vs Remote Saas Account Executive?

AspectRemote Saas Customer Success ManagerRemote Saas Account Executive
Primary RoleEnsures customer satisfaction, onboarding, retention, and successGenerates new business, manages sales pipeline, closes deals
Required SkillsCustomer relationship management, product knowledge, communicationSales techniques, negotiation, prospecting
Work EnvironmentPost-sales support, ongoing customer engagementSales meetings, prospect outreach, demos
Industry UsageCommon in SaaS companies focusing on customer retentionCommon in SaaS companies focusing on revenue growth

The main difference is that Remote Saas Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Remote Saas Account Executives primarily focus on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What job categories do people searching Remote Saas Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Remote Saas Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Saas Customer Success Manager jobs? Cities near Decatur, GA with the most Remote Saas Customer Success Manager job openings:
Remote Saas Customer Success Manager jobs near you
Customer Success Specialist

Customer Success Specialist

True Anthem

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Job Description
Customer Success Specialist
True Anthem is a VC-backed AI software company that has pioneered the use of artificial intelligence (AI) to help digital publishers intelligently automate and optimize the sharing of content to social media platforms. Our clients include the world's most prominent media companies such as ABC/Disney, NBC, FOX, CBS, and Reuters. This is a unique opportunity to join a fast-growing company on the ground floor.
As a Customer Success Specialist, you are the primary guide for our customers as they begin their journey with True Anthem. This entry-level role focuses on non-technical investigation, customer onboarding, and user education. You will be responsible for ensuring that new users are trained, confident, and equipped to see immediate value from our AI tools. This position reports to the Sr. Customer Success Manager, Team Lead.
Responsibilities
  • Lead the initial onboarding process for new users, ensuring a smooth transition and high adoption of the True Anthem dashboard.
  • Conduct initial investigations into customer inquiries to determine if they are related to user education, workflow preferences, configuration changes, or technical bugs.
  • Facilitate delivery of product training and tool tutorials to ensure effective usage by the team and clients.
  • Monitor customer usage and proactively reach out to provide "refresher" training for underutilized features.
  • Create and maintain easy-to-understand "how-to" guides and one-sheets for non-technical audiences.
  • Partner with the CSE L1 & L2 teams to ensure technical issues are routed correctly while maintaining a high standard of customer communication.
Qualifications
  • 0-3 years of experience in customer success, technical support, marketing, communications, or a relevant field (preferably within media).
  • BA/BS degree required, preferably in Marketing/PR, Communications, Journalism, or English.
  • Excellent written and verbal skills, with a natural ability to teach others and simplify complex concepts.
  • Familiarity with major social media platforms such as Facebook, Instagram, X (formerly Twitter), and LinkedIn.
  • Self-motivated with the desire and ability to learn and adapt quickly in a fast-paced environment.
  • Proficient in the Google Suite of programs (Docs, Slides, Sheets) and/or Excel.
  • Strong attention to detail and organized time management skills.
Benefits and Work Environment
  • This is a full-time, remote position.
  • The role might occasionally need to work flexible hours to accommodate customer availability.
  • We offer competitive salaries, equity, full healthcare benefits (Medical PPO, Dental, Vision), 401K matching, and a generous vacation policy.

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