Lead Specialist, Enterprise Customer Success
Springfield, IL ยท Remote
$100K - $115K/yr
Present adoption progress, risk signals, and value attainment in governance forums such as QBRs and ... Remote Req ID: 23437 #location
Springfield, IL ยท Remote
$100K - $115K/yr
Present adoption progress, risk signals, and value attainment in governance forums such as QBRs and ... Remote Req ID: 23437 #location
Springfield, IL ยท Remote
$100K - $115K/yr
Present adoption progress, risk signals, and value attainment in governance forums such as QBRs and ... Remote Req ID: 23437 #location
Springfield, IL ยท Remote
... risk and issue management support, and preparation of project documentation and status reporting ... The position is remote, with the possibility of up to 25% travel to the client location in ...
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Springfield, IL ยท Remote
... risk and issue management support, and preparation of project documentation and status reporting ... The position is remote, with the possibility of up to 25% travel to the client location in ...
Springfield, IL ยท On-site +1
... risk and issue management support, and preparation of project documentation and status reporting ... The position is remote, with the possibility of up to 25% travel to the client location in ...
Springfield, IL ยท On-site +1
... risk and issue management support, and preparation of project documentation and status reporting ... The position is remote, with the possibility of up to 25% travel to the client location in ...
Springfield, IL ยท Remote
... risk and issue management support, and preparation of project documentation and status reporting ... The position is remote, with the possibility of up to 25% travel to the client location in ...
Springfield, IL ยท Remote
... risk and issue management support, and preparation of project documentation and status reporting ... The position is remote, with the possibility of up to 25% travel to the client location in ...
Springfield, IL ยท On-site +1
$54K - $82K/yr
Drive continuous improvement of workflows, procedures and technology related to Identity & Access Management to enhance risk and control, business coordination and overall efficiencies. * Knowledge ...
Springfield, IL ยท On-site +1
$54K - $82K/yr
Drive continuous improvement of workflows, procedures and technology related to Identity & Access Management to enhance risk and control, business coordination and overall efficiencies. * Knowledge ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... Why should you join the PMO? As a Project Coordinator, you will be working on exciting ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... Why should you join the PMO? As a Project Coordinator, you will be working on exciting ...
Springfield, IL ยท Remote
Proactively manage contract timelines, risk mitigation, and expansion pipelines * Maintain accurate ... Remote Patient Monitoring (RPM), digital health, or virtual care * Value-based care models and ...
Springfield, IL ยท Remote
Proactively manage contract timelines, risk mitigation, and expansion pipelines * Maintain accurate ... Remote Patient Monitoring (RPM), digital health, or virtual care * Value-based care models and ...
Springfield, IL ยท On-site +1
$140K - $185K/yr
A remote/hybrid arrangement is available with the right experience preferably with Indiana or ... With our broad background in heavy civil construction, environmental management and mining and ...
Springfield, IL ยท On-site +1
$140K - $185K/yr
A remote/hybrid arrangement is available with the right experience preferably with Indiana or ... With our broad background in heavy civil construction, environmental management and mining and ...
Springfield, IL ยท On-site +1
$150K - $180K/yr
This position will be remote with 50% travel to any of our project locations. Depending on residing ... Ability to manage the bid process from start to finish and report to Executives for final close and ...
Springfield, IL ยท On-site +1
$150K - $180K/yr
This position will be remote with 50% travel to any of our project locations. Depending on residing ... Ability to manage the bid process from start to finish and report to Executives for final close and ...
Springfield, IL ยท On-site +1
$150K - $180K/yr
This position will be remote with 50% travel to any of our project locations. Depending on residing ... Ability to manage the bid process from start to finish and report to Executives for final close and ...
Springfield, IL ยท On-site +1
$150K - $180K/yr
This position will be remote with 50% travel to any of our project locations. Depending on residing ... Ability to manage the bid process from start to finish and report to Executives for final close and ...
Springfield, IL ยท On-site +1
$140K - $185K/yr
A remote/hybrid arrangement is available with the right experience preferably with Indiana or ... With our broad background in heavy civil construction, environmental management and mining and ...
Springfield, IL ยท On-site +1
$140K - $185K/yr
A remote/hybrid arrangement is available with the right experience preferably with Indiana or ... With our broad background in heavy civil construction, environmental management and mining and ...
Springfield, IL ยท On-site +1
$103K - $165K/yr
Learn more at Remote work options may be considered on a case-by-case basis and if approved by the ... Performing periodic risk assessment of security vulnerabilities in software for the product by ...
Springfield, IL ยท On-site +1
$103K - $165K/yr
Learn more at Remote work options may be considered on a case-by-case basis and if approved by the ... Performing periodic risk assessment of security vulnerabilities in software for the product by ...
$51K - $61.7K
4% of jobs
$61.7K - $72.4K
6% of jobs
$72.4K - $83.1K
11% of jobs
$87.1K is the 25th percentile. Wages below this are outliers.
$83.1K - $93.8K
11% of jobs
The median wage is $102.2K / yr.
$93.8K - $104.4K
23% of jobs
$104.4K - $115.1K
13% of jobs
$122.1K is the 75th percentile. Wages above this are outliers.
$115.1K - $125.8K
12% of jobs
$125.8K - $136.5K
8% of jobs
$136.5K - $147.1K
6% of jobs
$147.1K - $157.8K
4% of jobs
$157.8K - $168.5K
2% of jobs
$51K
$110.6K
$168.5K
To excel in Remote Risk Management, you need strong analytical abilities, knowledge of risk assessment methodologies, and typically a degree in finance, business, or a related field. Familiarity with risk management software (e.g., RSA Archer, SAS), compliance tracking tools, and certifications like CRM or FRM are highly valued. Excellent communication, critical thinking, and self-motivation are important soft skills for navigating remote team environments. These competencies ensure accurate risk identification and mitigation while fostering collaboration and efficiency in a virtual setting.
Professionals in remote risk management often encounter challenges such as maintaining clear communication with cross-functional teams, staying updated on evolving regulations, and ensuring data security while working off-site. To manage these challenges, it's important to leverage robust digital collaboration tools, attend regular training sessions, and establish clear reporting procedures. Proactive scheduling of virtual meetings and adopting reliable workflow software can also help keep projects on track. Cultivating strong self-discipline and staying organized are key to maintaining productivity in a remote environment.
A Remote Risk Management job involves identifying, assessing, and mitigating potential risks for a company while working remotely. Professionals in this role analyze financial, operational, cybersecurity, and compliance risks to develop strategies that protect the organization. They use risk models, data analysis, and industry best practices to ensure business continuity. Communication with stakeholders and implementing risk mitigation policies are also key aspects of the job. This role is common in industries such as finance, healthcare, and technology, where risk assessment is critical.
$100K - $115K/yr
Other
This job post hasย expired today.ย Applications are no longer accepted.
Job Summary:
The Lead Specialist, Customer Success (Enterprise) serves as the Enterprise Customer Success Manager (CSM) for Pearson's most strategic enterprise accounts. This senior individual contributor will lead complex, cross-product success programs focused on driving measurable adoption, value realization, and executive-level impact.
You will orchestrate product-level metrics, adoption strategies, and enablement efforts into a unified enterprise value story. Collaborating with Client Partners, Delivery Partners, and Product CSMs, you will ensure customer investments translate into tangible outcomes, quick time-to-value, and demonstrable ROI. This role is critical in helping enterprise customers clearly see and communicate the business impact of their Pearson partnership.
What you will do:
Lead complex, multi-product onboarding and adoption initiatives for strategic enterprise customers, ensuring coordinated execution across teams.
Integrate product-level success plans into a structured enterprise success framework aligned to customer business goals.
Consolidate product-level usage and performance data into executive-ready value narratives that demonstrate ROI and impact.
Present adoption progress, risk signals, and value attainment in governance forums such as QBRs and executive reviews.
Develop clear governance materials and milestone tracking to support executive reviews, QBRs, and customer success reporting.
Coordinate cross-product escalations and drive resolution through structured collaboration with internal stakeholders.
Identify gaps between adoption activity and business outcomes and drive coordinated action plans to close those gaps, minimizing revenue risk.
Partner with Product CSMs and support teams to ensure product-level success strategies contribute to enterprise-level value realization goals.
Contribute to documentation standards, success playbooks, and best practices that elevate execution quality across strategic accounts.
What will set you up for success:
5+ years of experience in Customer Success, Program Management, or enterprise account roles within SaaS or multi-product environments.
Demonstrated experience driving value realization and translating product adoption into measurable business outcomes.
Strong ability to synthesize product-level data into actionable enterprise-level insights.
Executive-ready communication skills, with experience supporting governance conversations and strategic reviews.
Strong documentation and program management skills, with attention to structure, detail, and follow-through.
An analytical mindset focused on reducing time-to-value, improving customer satisfaction, and preventing recurring issues.
Familiarity with Salesforce, Customer Success platforms (Catalyst, Gainsight), and project management tools.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $100,000 - $115,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Applications will be accepted through June 12, 2026. This window may be extended depending on business needs.
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Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GO_TO_MARKET
Organization: Enterprise Learning & Skills
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 23437
#location