Miami, FL or Remote Reports to: SVP of Operations About the Role Our client, a fast-growing ... Own and optimize outbound and reverse logistics, including order routing, carrier management ...
New
Quick apply
Miami, FL or Remote Reports to: SVP of Operations About the Role Our client, a fast-growing ... Own and optimize outbound and reverse logistics, including order routing, carrier management ...
New
Recruiting Lead
Miami, FL · On-site +1
Miami, FL (Hybrid) | Remote (USA) About Matia Matia is at the forefront of the DataOps revolution ... We empower data teams with seamless ingestion, reverse ETL, comprehensive observability, and ...
Recruiting Lead
Miami, FL · On-site +1
Miami, FL (Hybrid) | Remote (USA) About Matia Matia is at the forefront of the DataOps revolution ... We empower data teams with seamless ingestion, reverse ETL, comprehensive observability, and ...
Remote Reverse Logistics information
What is a remote reverse logistics?
A Remote Reverse Logistics job involves managing the process of returning goods from customers back to the company, handling product recalls, recycling, repairs, or proper disposal. Professionals in this field coordinate logistics, track returned items, process refunds or replacements, and ensure compliance with company policies—all while working from a remote location. This role often requires strong organizational skills, knowledge of supply chain processes, and effective communication with customers and internal teams.
What are the key skills and qualifications needed to thrive as a remote reverse logistics specialist?
To thrive as a Remote Reverse Logistics Specialist, you need a solid understanding of supply chain management, inventory control, and returns processing, often supported by relevant logistics or business qualifications. Familiarity with warehouse management systems (WMS), enterprise resource planning (ERP) tools, and shipping platforms is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills are essential soft skills for coordinating returns and managing customer expectations remotely. These skills and qualifications are crucial for optimizing return processes, reducing costs, and ensuring customer satisfaction in a distributed work environment.
What are some common challenges faced in a remote reverse logistics role, and how can they be effectively managed?
In a remote reverse logistics role, professionals often encounter challenges such as coordinating returns across various locations, managing communication with multiple stakeholders, and tracking returned goods accurately without physical oversight. Effective use of logistics management software, clear communication protocols, and strong organizational skills are essential for overcoming these obstacles. Building strong relationships with vendors, carriers, and internal teams also helps streamline the process and resolve issues more efficiently.
What is the difference between Remote Reverse Logistics vs Remote Logistics Coordinator?
| Aspect | Remote Reverse Logistics | Remote Logistics Coordinator |
|---|---|---|
| Credentials | Logistics, supply chain certifications, sometimes reverse logistics training | Logistics, supply chain certifications, general logistics training |
| Work Environment | Warehouse, distribution centers, e-commerce returns processing | Office or remote, coordinating shipments and deliveries |
| Industry Usage | Retail, e-commerce, manufacturing with focus on returns | Broad logistics roles across industries |
| Search & Comparison Intent | Understanding reverse logistics processes and roles | Managing overall logistics operations |
Remote Reverse Logistics focuses on managing product returns, refurbishments, and recycling processes, often requiring specialized knowledge in reverse supply chain management. Remote Logistics Coordinators oversee the movement of goods, shipments, and supply chain activities. While both roles involve logistics skills, reverse logistics emphasizes returns and recycling, whereas logistics coordinators handle broader transportation and distribution tasks.
Can I work in remote reverse logistics?
Remote reverse logistics roles involve managing the return and disposal of products from a location outside of a traditional warehouse or office. These jobs often require skills in supply chain management, logistics software, and communication tools, and may be suitable for remote work depending on the company's policies and the specific responsibilities involved.
What career paths exist in remote reverse logistics?
Careers in remote reverse logistics include roles such as reverse logistics coordinator, returns analyst, supply chain analyst, and warehouse manager. These positions often require skills in inventory management, logistics software, and problem-solving, with opportunities for advancement into supply chain management or operations leadership.
What companies use remote reverse logistics?
Many companies across retail, electronics, and e-commerce sectors utilize remote reverse logistics to manage product returns and recycling. Major retailers like Amazon, Walmart, and Best Buy, as well as electronics manufacturers such as Apple and Samsung, often employ remote reverse logistics strategies to streamline return processes and reduce costs. These roles typically require skills in supply chain management, logistics software, and customer service.
What are the most commonly searched types of Reverse Logistics jobs in Florida?
The most popular types of Reverse Logistics jobs in Florida are:
What are popular job titles related to Remote Reverse Logistics jobs in Florida?
For Remote Reverse Logistics jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Reverse Logistics jobs in Florida look for?
The top searched job categories for Remote Reverse Logistics jobs in Florida are:
What cities in Florida are hiring for Remote Reverse Logistics jobs?
Cities in Florida with the most Remote Reverse Logistics job openings:
Director, Customer Logistics & Supply Chain Operations
Miami, FL • On-site, Remote
Full-time
Posted 2 days ago
New
Job description
Director, Customer Logistics & Supply Chain Operations
Location: Miami, FL or Remote
Reports to: SVP of Operations
About the Role
Our client, a fast-growing consumer products company, is seeking a strategic and execution-focused Director, Customer Logistics & Supply Chain Operations to lead its Customer Service, Customer Logistics, and Distribution Planning and Execution functions.
This leader will develop scalable, sustainable processes that support continued growth, improve the customer experience, and strengthen the company's physical supply chain. The ideal candidate brings deep experience in customer-facing logistics, distribution requirements planning, network optimization, process automation, and third-party provider management.
What You'll Do
Customer Service and Order Management
- Lead the customer service function, ensuring fast, accurate, and customer-focused support throughout the order lifecycle.
- Develop standardized, scalable processes that improve case resolution, order accuracy, and customer satisfaction.
- Drive process automation initiatives that increase efficiency and reduce manual work.
- Partner with third-party service providers to ensure systems and support tools meet evolving business and customer needs.
- Build in controls and audits to support accurate order fulfillment, returns processing, and invoicing.
- Partner with Finance to ensure efficiency and accuracy of the order-to-cash cycle.
- Maintain all customers and on-board new customers, as required with: EDI Set-up, Item Conversion Tables, Routing Guides, and Customer Portal Compliance.
Customer Logistics
- Own and optimize outbound and reverse logistics, including order routing, carrier management, delivery tracking, and returns.
- Negotiate and manage contracts with parcel, LTL, FTL, 3PL, and other logistics providers, ensuring cost control, performance, and service-level compliance.
- Develop and execute a logistics strategy that balances speed, cost, and customer experience.
- Lead the automation of key logistics workflows, including the ongoing EDI project and ERP implementation initiatives.
- Establish and monitor OTIF (On Time In Full) metrics and work cross-functionally to resolve exceptions, including holistic internal service metrics and service as measured by customers for key accounts.
- Lead continuous improvement efforts that strengthen logistics efficiency and sustainability.
Distribution Planning and Execution
- Develop and lead the Distribution Requirements Planning process to ensure inventory is positioned effectively across the network to meet customer demand.
- Create and manage plans for inventory placement, replenishment, and order fulfillment.
- Optimize distribution center operations in alignment with sales forecasts, planning priorities, and customer expectations.
- Improve inventory availability, reduce stockouts, and balance service levels with cost-to-serve considerations.
- Implement scalable and sustainable warehousing and fulfillment practices.
Network Design and Execution
- Partner with company leadership to develop and evolve the distribution network strategy, including facility locations, capacity planning, and product flow.
- Support the execution of network changes, including distribution center launches or transitions, transportation model changes, and footprint expansion.
- Use data and cross-functional input to guide decisions that balance cost, service, and scalability.
- Develop roadmaps and business cases for future distribution and fulfillment capabilities aligned with company growth.
What You'll Bring
- Bachelor's degree in supply chain, operations, business, or a related field; an MBA or advanced degree is preferred.
- At least 10 years of progressive leadership experience in supply chain operations, including logistics, distribution, and customer service.
- Experience managing and developing direct reports in customer service/logistics.
- Deep knowledge of Distribution Requirements Planning, logistics management, and distribution network design.
- Demonstrated success implementing process automation, scalable systems, and operational controls in a high-growth environment.
- Experience managing 3PLs, transportation providers, and other third-party service partners.
- Strong business judgment and a continuous improvement mindset.
- Excellent leadership, collaboration, communication, and change management skills.
Preferred Experience
- Experience in a high-growth retail, consumer goods, e-commerce, or B2B distribution environment.
- Experience managing EDI integrations and logistics systems, including TMS, WMS, and ERP platforms.
- Experience launching, transitioning, or expanding distribution centers and networks.
- Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies.
Compensation
Compensation will be determined based on factors such as the selected candidate’s skills, qualifications, experience, training, education, and other relevant business considerations.