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Remote Provider Engagement information

What is the difference between Remote Provider Engagement vs Remote Healthcare Coordinator?

AspectRemote Provider EngagementRemote Healthcare Coordinator
CredentialsTypically requires healthcare or provider relations experience, certifications varyOften requires healthcare administration or patient coordination certifications
Work EnvironmentRemote, primarily engaging healthcare providers and networksRemote, managing patient schedules and healthcare services
Employer & Industry UsageUsed in healthcare networks, telehealth companies, insurance firmsCommon in hospitals, clinics, and healthcare organizations
Search & Comparison IntentUnderstanding provider relations roles, engagement strategiesPatient care coordination, appointment management

Remote Provider Engagement focuses on building relationships with healthcare providers and networks, often involving provider relations and outreach. Remote Healthcare Coordinators primarily manage patient appointments and care logistics. While both roles are remote and healthcare-related, their core functions and target audiences differ significantly.

What is a Remote Provider Engagement specialist?

A Remote Provider Engagement specialist is a professional who works with healthcare providers, such as doctors and clinics, to build and maintain effective relationships, typically from a remote or virtual location. Their main responsibilities include facilitating communication between healthcare organizations and providers, ensuring providers have the resources and support they need, and promoting participation in network programs or initiatives. They use digital tools like video calls, emails, and online platforms to engage with providers, address concerns, and provide education. This role is crucial for improving provider satisfaction and ensuring efficient healthcare delivery.

What are some common challenges faced in a Remote Provider Engagement role, and how can I overcome them?

A common challenge in Remote Provider Engagement roles is building strong relationships and fostering collaboration with providers when interactions are primarily virtual. It can be difficult to establish trust and effective communication without in-person meetings. To overcome this, it's important to utilize clear and consistent communication, leverage video conferencing tools to personalize interactions, and ensure timely follow-up on provider concerns. Staying organized and proactive in addressing provider needs can also help build rapport and maintain productive partnerships.

What are the key skills and qualifications needed to thrive as a Remote Provider Engagement Specialist, and why are they important?

To thrive as a Remote Provider Engagement Specialist, you need strong interpersonal communication, healthcare industry knowledge, and experience with provider relations—often supported by a bachelor's degree in healthcare administration or a related field. Familiarity with CRM software, teleconferencing tools, and healthcare data management systems is typically required. Exceptional organizational skills, problem-solving abilities, and a customer-focused mindset help professionals excel in engaging and supporting providers remotely. These skills ensure effective collaboration, improve provider satisfaction, and drive successful healthcare network operations from a distance.
What are the most commonly searched types of Provider Engagement jobs in Indiana? The most popular types of Provider Engagement jobs in Indiana are:
What are popular job titles related to Remote Provider Engagement jobs in Indiana? For Remote Provider Engagement jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Provider Engagement jobs in Indiana look for? The top searched job categories for Remote Provider Engagement jobs in Indiana are:
Remote Provider Engagement jobs near you
Licensed Crisis Counselor - Fully Remote in Indianapolis, IN

Licensed Crisis Counselor - Fully Remote in Indianapolis, IN

Protocall Services

Indianapolis, IN • On-site, Remote

$28.55 - $32.55/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 27 days ago

Job description

Education (one of the following required):
  • MSW, PsyD, or PhD in a behavioral health field, OR
  • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program

Licensure (must reside in IN and hold one of the following):
  • LSW
  • LMHCA
  • LMFT
  • LMHC
  • LCSW

Licensure Requirements: Licensure must be active and in good standing
Location Requirements: Remote, Indiana residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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