Remote Program Specialist Jobs in Indiana (NOW HIRING)

Summary
This position is in the Home-Based Primary Care (HBPC) Program within the Primary Care Service Line at the Cincinnati, OH Department of Veterans Affairs, caring for Veterans admitted to the HBPC Program in southwestern Ohio, Kentucky, and Indiana. The incumbent acts as the HBPC Supervisory Program Specialist for the HBPC Program and is the direct supervisor of the HBPC Lead MSA and the HBPC Advanced Medical Support Assistants (AMSA).
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Duties
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The Cincinnati VA Medical Center (CVAMC) is a two-division campus located in Cincinnati, OH and Fort Thomas, KY serving 15 counties in Southwest OH, Northern Kentucky, and Southeast Indiana with 6 Community Based Outpatient Clinics located in Bellevue, KY; Florence, KY; Lawrenceburg, IN; Hamilton, OH; Clermont County, OH, and Georgetown, OH. The CVAMC also supports two off main campus locations in the Cincinnati area via an Eye Center and Mental Health Outreach Community Division.
Major Duties:

• This position reports directly to the HBPC Program Director and the assigned designee during their absence. The incumbent is responsible for overall program management of Veterans' scheduling processes. He/She provides direct administrative oversight to the (1) GS-0679-07 HBPC Lead Medical Support Assistant and the (6) GS-0679-06 HBPC Advanced Medical Support Assistants, which ensures compliance with the National Scheduling directive and that its contents are followed according to the directive and all other assigned roles and responsibilities.
• The incumbent has a major responsibility in the process for meeting access measures in HBPC. He/She is responsible for overseeing day-to-day operations/scheduling for the HBPC Program across all seven locations. These areas also support the entire HBPC interdisciplinary team/services. The HBPC Supervisory Program Specialist will ensure that all scheduling staff are compliant with mandatory training for the outpatient scheduling process. The incumbent identifies areas requiring attention and recommends and coordinates courses of action with HBPC Leadership.
• He/She will collaborate with HBPC Leadership and the HBPC quality nurse in the formula??on and interpretation of reports. He/She will work closely with HBPC leadership, Clinic Profile Manager, PCMM Coordinator, and the Primary Care Data Analyst to collate and disseminate performance measures. He/She is responsible for compiling and reporting various performance measurement reports and ensuring that all tasks and reports meet required deadlines.
• Tracks and reviews data, generating reports that assess the quality, efficiency, and effectiveness of HBPC administrative staff at each site to support program improvement. The incumbent advises and assists in determining program needs to ensure maximum utilization of available space, equipment, personnel, and funds, and alternative courses of action to improve patient care.
• He/She serves as an active member of the HBPC Leadership team, keeping the HBPC Program Director and/or designee informed on all matters requiring their attention and/or action. He/She has delegated authority necessary to accomplish assigned programs and responsibilities to effectively utilize the manpower resources allocated to the administrative service programs.
• Assists in projecting annual budget estimates for the operation of medical administration activities. These budget estimates include staff requirements, equipment, supplies, etc.

Work Schedule: 7:30am - 4:00pm, Monday - Friday
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD935380
Physical Demands: The work is primarily sedentary, although some slight physical effort may be required. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items like papers or books. No special physical demands are required to perform the work. The incumbent must be able to deal with emergency situations and function calmly under stress in both public and private setting.
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Drivers License Required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of management theory, organizational principles, and administrative procedures is required. Candidates must demonstrate ability in qualitative and quantitative analysis, conducting interviews to gather information on organizational missions and procedures, and independently applying administrative concepts to resolve conflicts, eliminate duplication, and recommend office restructuring. Skills in adapting policies to emergencies, clarifying confusing guidelines, and understanding supervisor policies are essential. Familiarity with Quality Improvement principles and facility performance measures for home-based and primary care, including clinical and access standards, is necessary. Proficiency in database development and software such as Excel, PowerPoint, and Word, along with operation of office equipment, is expected. Strong verbal and written communication skills and knowledge of report and letter formats are required. Applicants must understand the Privacy Act, medical center policies, and regulations to protect confidential medical records from unauthorized disclosure.

OR,

• Education: Successfully completed two (2) years of progressively higher-level graduate education or masters or equivalent graduate degree or LL.B. or J.D., in a related field of the position to be filled. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation.

OR,

• Combination of Education and Experience: You have an equivalent combination of successfully completed graduate level education (beyond the first year) and specialized experience as described above, to meet the total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position. This education must have been obtained in an accredited college or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.