Remote Program Manager Jobs in Joliet, IL (NOW HIRING)

The Division of Family and Community Services (DFCS), Office of Workforce Development in the Illinois Department of Human Services (DHS) is seeking a Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) Program Manager. This position manages and implements existing and/or new program policies, procedures, protocols, and program objectives and goals to promote compliance with state and federal grantmaking requirements, involving Grant Accountability and Transparency Act (GATA) and Federal Funding Accountability and Transparency Act (FFATA); supervises subordinate staff; manages the Unit’s efficient and effective use of DHS systems; manages the implementation of onsite and/or remote programmatic monitoring policies, procedures, protocols, and schedules at funded grantees; reviews and approves programmatic Notices of Violations and Corrective Action Plans, which resulted from monitoring activities to promote consistent implementation and compliance with state and federal mandates; travels (with overnight stays) to work with grantees, stakeholders, and other entities to promote comprehensive (diverse, equal, and equitable) service delivery and compliance with contractual expectations; reviews, analyzes, and generates corresponding written reports regarding proposed and/or existing legislation, statutes, and/or administrative rules to determine programmatic and fiscal impact; and facilitates routine onsite and/or Webex meetings and/or training sessions with grantees and other entities.

• Serves as the Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) Program Manager for the Office of Workforce Development, leading a team of Provider Managers who work with a portfolio of assigned SNAP E&T providers across the state to ensure compliant, high-quality, and effective service delivery that centers around SNAP customer needs.
• Plans, develops, manages, and coordinates with program and fiscal units to manage programmatic review and monitoring processes and visits with the Department and/or relevant agencies.
• As a SNAP E&T subject matter expert, develops training and technical assistance programs and complex management reporting tools.
• Serves as full-line supervisor.
• Represents the Department at meetings, training sessions, and stakeholder engagements related to the SNAP E&T program.
• Works closely with DFCS staff to improve SNAP E&T service delivery, strengthen provider performance, and resolve operational or compliance issues.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill and mental development equivalent to completion of (4) four years of college, preferably with courses in business or public administration.
• Requires (3) three years of progressively responsible administrative experience in public or private workforce development, employment and training, human services, or related public assistance programs for a government, nonprofit, or community-based organization.

• Three (3) years of progressively responsible administrative experience interpreting and applying state and/or federal workforce development, human services, or related program regulations, including experience in developing policy guidance and operational procedures, delivering training and technical assistance, providing team leadership and portfolio management, and creating and maintaining complex documents and presentations using software such as Microsoft Word and PowerPoint.
• Three (3) years of progressively responsible administrative project management experience designing, implementing, monitoring, and improving large-scale programs, policies, procedures, operational tools, and business processes for a public, nonprofit, or private organization.
• Three (3) years of progressively responsible administrative supervisory experience assigning and reviewing work, setting performance expectations, coaching, training, developing staff, addressing performance concerns, and preparing and signing performance evaluations.
• Three (3) years of progressively responsible administrative experience managing complex projects including coordinating cross-functional teams, resolving stakeholder issues, and maintaining tracking systems for multiple workstreams.
• Three (3) years of progressively responsible administrative experience planning and conducting performance monitoring reviews, such as internal operations and contracted and/or grant-funded programs policy reviews.
• Three (3) years of progressively responsible administrative experience managing or using program data systems and tools, such as Microsoft Excel, to establish and track performance indicators, analyze data, and prepare reports on program outcomes, operational consistency, and service delivery quality through the creation and maintenance of complex spreadsheets.

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.