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Remote Production Support Jobs in Ohio (NOW HIRING)

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Remote Production Support information

What is a remote production support?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are some common challenges faced by remote production support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What are the key skills and qualifications needed to thrive in remote production support, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are the most commonly searched types of Production Support jobs in Ohio?

The most popular types of Production Support jobs in Ohio are:

What job categories do people searching Remote Production Support jobs in Ohio look for?

The top searched job categories for Remote Production Support jobs in Ohio are:

What cities in Ohio are hiring for Remote Production Support jobs?

Cities in Ohio with the most Remote Production Support job openings:

Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

REMOTE ServiceNow Developer/Administrator

Belcan

Cincinnati, OH • On-site, Remote

$95K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description


A ServiceNow Developer/Administrator job in Cincinnati, OH 45215 is currently available through Belcan at one of our key aerospace clients. As a ServiceNow Developer/Administrator you will work in a fast-paced Agile environment supporting the ServiceNow Platform. You will administer and support multiple FedRamp ServiceNow instances to meet the unique business needs of our users and stakeholders. You will work with cross-functional teams including architects, business analysts, developers, product owners and other stakeholders to understand, and provide solutions across different applications on the ServiceNow Platform. You will perform production support including incident resolution and troubleshooting.
Active Secret Clearance is required for this opportunity!
Job Duties:
* Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requested
* Provision, install, configure, operate, and maintain the ServiceNow platform
* Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications
* Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. Coordinate system updates across different instances, ensure latest patches, and configuration changes
* Assist with report configuration, dashboards, and maintenance and perform operational administrative tasks, as needed
* Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
* Support the administration for Production and non-prod instances
* Collaborate with the Production Support and ServiceNow Operation teams to monitor support cases
* Document administrative processes and issues resolution
* Working with business line stakeholders to develop clear requirements.
* Participate in the daily scrum meeting and other related Agile ceremonies
* Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances.
Required Qualifications:
* 3+ Years' experience with ServiceNow Platform Administration
* 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, ITOM/CMDB * Current ServiceNow System Administrator (CSA) certification required
* Strong experience in system administration and JavaScript
* Ability to troubleshoot complex technical issues
* Experience diagnosing performance related issues
* Agile experience
* Priority consideration given to candidates that possess a current ServiceNow Certified Implementation Specialist (CIS) for SPM and/on APM certification
* Due to the nature of the work performed, US Citizenship is a requirement
* Must have an Active Secret Clearance or the ability to obtain one
Preferred Qualifications & Skills:
* ServiceNow Development and Administration/Integration
* ServiceNow Certified Application Developer
* ITIL v3 or ITIL v4
Compensation:
We provide a competitive pay and benefits package. This position is offering a salary rate of $95,000 to $115,000 however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws
Minimum Security Clearance
SECRET REQUIRED
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About Belcan

Sourced by ZipRecruiter

Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1958

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