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Remote Production Support Jobs in Ohio (NOW HIRING)

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Contribute ideas for product and process improvements What we are looking for: * Experience ...

Signet Jewelers Ltd.

Xstore Developer (Remote)

Akron, OH · On-site +1

$74K - $125K/yr

Dallas, TX or Akron, OH (Hybrid) Preferred Open to remote POSITION SUMMARY : The Developer is ... Strong debugging, performance tuning, and production support skills BENEFITS & PERKS: * Competitive ...

Signet Jewelers Ltd.

Xstore Developer (Remote)

Akron, OH · On-site +1

$74K - $125K/yr

Dallas, TX or Akron, OH (Hybrid) Preferred Open to remote POSITION SUMMARY : The Developer is ... Strong debugging, performance tuning, and production support skills BENEFITS & PERKS: * Competitive ...

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Remote Production Support information

What are the key skills and qualifications needed to thrive in the Remote Production Support position, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are some common challenges faced by Remote Production Support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What is a Remote Production Support job?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are the most commonly searched types of Production Support jobs in Ohio? The most popular types of Production Support jobs in Ohio are:
What are popular job titles related to Remote Production Support jobs in Ohio? For Remote Production Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Production Support jobs in Ohio look for? The top searched job categories for Remote Production Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Production Support jobs? Cities in Ohio with the most Remote Production Support job openings:
Remote Production Support jobs near you
Commercial Title Coordinator (Remote)

Commercial Title Coordinator (Remote)

First American

Delaware, OH • Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Who We AreJoin a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoThe Title Coordinator works with multiple parties to coordinate the completion of the title process. Monitors and tracks the workflow from searcher and vendors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within order requests, production reports, vendor search work, and internal systems. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services and settlement services preparation.

What You'll Do

  • Research incoming order requests and provide accurate and detailed ordering instructions.

  • Responds to internal customer and vendor requests primarily through email.

  • Update file status within company and/or client system(s).

  • Develop strong relationships with vendors and internal stakeholders.

  • Proactively communicate file status to appropriate personnel.

  • Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate.

  • Escalate complex title issues to manager as needed.

  • Facilitates on-boarding vendors.

  • Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors.

  • Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance.

  • Act as a liaison between vendor partners and Company in resolving service delivery issues.

  • Manages a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules.

What You'll Bring

  • Bachelor's degree or equivalent combination of education and experience.

  • 3+ years of title experience with knowledge related to property title searches, documents, issues, and complexities.

  • Demonstrated success establishing, leading and maintaining effective working relationships.

  • Proficient MS Office skill set.

  • Excellent verbal/written communication skills.

  • Strong attention to detail.

  • Strong problem solving and organizational skills.

  • Always maintain professionalism and a positive service attitude.

  • Working knowledge of company and/or client operating systems.

This is a remote job opportunity.

#LI-DS1
#LI-REMOTE

Pay Range: $20.34 - $27.12 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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