Remote Production Support Engineer Jobs in Seattle, WA

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Global Product & Technical Solutions Specialist will provide technical product expertise to support global hardware deployments, partner quote reviews, BOM validation, product substitutions, SKU mapping, and hardware standardization activities.

What you will do as the Global Product & Technical Solutions Specialist: 

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Review partner-submitted quotes for technical accuracy 
• Validate substitute products and equivalent regional SKUs
• Support catalog development and maintenance activities
• Assist with regional hardware standardization
• Work with manufacturers and suppliers to resolve product discrepancies
• Support Microsoft hardware roadmap discussions
• Provide technical guidance to PMO, Global Engagement, and Supply Chain teams
• Create repeatable product validation processes and knowledge articles

What you will bring to the team:

• Advanced BOM validation and product comparison capabilities 
• Product substitution analysis and recommendation development
• Global SKU mapping and regional product cross-referencing
• Technical quote review and validation
• Hardware lifecycle management knowledge
• Ability to identify equivalent products across regions and manufacturers
• Strong understanding of OEM product portfolios
• Ability to interpret hardware specifications and technical documentation
• Vendor and manufacturer engagement experience
• Strong analytical and problem-solving skills
• Executive-level communication skills
• Ability to document technical standards and repeatable processes

 Preferred Background 

• Product Management experience within hardware, AV, collaboration technologies, networking, or IT infrastructure 
• Solutions Architect, Sales Engineering, Product Engineering, or Technical Consulting background
• Experience supporting global technology deployments across multiple countries and regions
• Experience working directly with OEMs, manufacturers, distributors, or technology vendors
• Experience creating or validating Bills of Materials (BOMs)
• Familiarity with Microsoft Teams Rooms, AV technologies, workplace technologies, or enterprise collaboration platforms
• Experience supporting global catalog management and hardware standardization programs
• Experience working with international partners and regional product variations

Qualified candidates can expect an hourly rate of $31.25 to $36.05.  This is a 3-month temporary role with possible extension.  

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Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.  

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!  

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.