Remote Production Support Engineer Jobs in Massachusetts

Solutions Engineer - Payroll Systems

In this role at Citizens, you will have the opportunity to explore new challenges, create meaningful solutions, think beyond your immediate scope, and drive measurable impact across the organization.

As a Solution Engineer, you will analyze and support technical systems, with a primary focus on payroll platforms and related integrations, while also contributing across adjacent systems and workflows. You will partner with business stakeholders and technical teams to design, implement, and optimize solutions that improve system performance, data integrity, and user experience.

You will play a key role in translating business needs into technical solutions, supporting system integrations, and ensuring reliable delivery across the data and application ecosystem.

Most importantly, you will be valued for who you are and supported in achieving your personal and professional goals.

Primary Responsibilities

Translate business and process owner requirements into actionable technical solution deliverables
Collaborate with architects and engineers to design scalable end user solutions
Partner with business users to enhance solutions based on evolving requirements
Analyze, profile, and map data, identify issues, and implement remediation solutions
Configure and support systems with custom requirements, improving efficiency and streamlining processes
Develop and maintain technical mapping and sourcing documentation in partnership with upstream data owners
Support end to end solution delivery including design, configuration, validation, and production support
Ensure integration and delivery processes are followed across all implementations
Develop proof of concepts and validate functionality of deployed solutions
Troubleshoot and resolve system, integration, and user issues
Act as a liaison between technical teams and business stakeholders to ensure alignment and clarity
Collaborate with developers, testers, BI teams, and leadership to ensure solutions meet defined standards

Required Qualifications

Bachelor's or Master's degree in Computer Science, Information Systems, or related field
Strong understanding of platform architecture and how system delivery impacts end users
Experience writing complex queries using SQL, SAS, or similar tools
Ability to translate high level business requirements into detailed technical specifications
Experience working across cross functional disciplines including business analysis, data analysis, testing, and architecture
Strong Agile experience, including hands on use of Jira and Confluence

Preferred Qualifications

Experience supporting payroll systems, payroll integrations, or payroll related workflows
Exposure to audit, compliance, or control driven environments
Experience creating and maintaining documentation including SOPs, job aids, and process guides
Familiarity with integrations, data flows, and file transfer methods including APIs and SFTP
Experience supporting HR platforms such as learning, performance, onboarding, benefits, or time off systems
Exposure to release coordination, testing, UAT, or change management processes
Experience supporting distributed or high volume enterprise environments

Hours and Work Schedule

40 hours per week
Monday through Friday
Hybrid schedule, 4 days on site, 1 day remote

Pay Transparency

The salary range for this position is from $91,000-105,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to, the budget, work location, relevant skills, and experience.

We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity and paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens' paid time off policy exceeds the mandatory paid sick or paid time away policies of local and state jurisdictions in the United States. For an overview of our benefits, visit our Careers site - https://jobs.citizensbank.com/benefits.

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