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Email Chat Support Jobs in Massachusetts (NOW HIRING)

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis Healthcare

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Merge IT

AV Support Technician - Boston, MA

Boston, MA · On-site

$23.25 - $32/hr

Responsibilities : • This role is responsible for the support of clients, via telephone, email, chat, and any other supported technologies. • Provide excellent customer service concerning all ...

PB consulting

Helpdesk Administrator

Melrose, MA · On-site

Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...

PB consulting

Helpdesk Administrator

Hingham, MA · On-site

Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...

PB consulting

Helpdesk Administrator

Auburndale, MA · On-site

Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...

PB consulting

Helpdesk Administrator

Medfield, MA · On-site

Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with infrastructure, network, security, and application support teams to resolve technical issues. Required ...

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Showing results 1-20

All JobsEmail Chat Support JobsEmail Chat Support Jobs in Massachusetts

Email Chat Support information

See Massachusetts salary details

$15

$28

$48

How much do email chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for email chat support in Massachusetts is $28.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.96 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Massachusetts?

The most popular types of Email Chat Support jobs in Massachusetts are:

What are popular job titles related to Email Chat Support jobs in Massachusetts?

For Email Chat Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Massachusetts look for?

The top searched job categories for Email Chat Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Email Chat Support jobs?

Cities in Massachusetts with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,170 per year, or $28.4 per hour.

CUSTOMER SALES SUPPORT

Mustang Motorcycle Products, LLC

Three Rivers, MA • On-site

Full-time

Re-posted 18 days ago

Job description

Customer Support

The individual will obtain and process orders along with upselling additional products to achieve the ultimate customer experience. They will be responsible for explaining technical aspects of motorcycle applications, repairs, and customization through addition of parts and accessories to customers via phone, email, chat or in person.

Responsibilities

·       Communicates with customers via phone, email, chat or in person in a professional and courteous manner, using the computer to look up records, enter/update customer information, accurately process orders, and process website/online requests.

·       Displays a thorough understanding to process return inquiries by gathering and providing all information needed for returned parts to assist in the assessment of whether part failure(s) was due to install error, or manufacturing defect.

·       Provides specifications, parts and accessories offered through the company’s product offerings.

·       Handle inbound, unsolicited calls and convert them into sales.

·       Process order, updates, and cancellations while considering the delivery dates and inventory levels for fulfillment.

·       Prepare responses to customer correspondence received through email and social media.

·       Displays the ability to control calls and meet/exceed customer needs and expectations with minimal supervisory intervention.

·       Completes any follow-up necessary to ensure complete and accurate customer service.

·       Regularly solicits sale of feature, cross-sell, and up-sell products to customers.

·       Effectively service assigned dealer relationships.

·       Collaborate with sales team members to maintain and grow existing accounts.

·       Process orders, updates, and cancellations while considering the delivery dates and inventory levels for fulfillment.

·       Provide technical assistance/information to business units outside of the sales department.

·       Contribute to process improvements through collaborating within department and interdepartmental efforts.

·       Supports company business activities and initiatives through interdepartmental cooperation/participation providing technical assistance and guidance.

·       Aids management, sales department staff, product development, marketing staff with projects and questions.

·       On an as-needed basis, assist sales team members at various events.

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