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Remote Production Artist Jobs in Raleigh, NC (NOW HIRING)

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

Product Expertise - Become fluent in Guidebook's Builder CMS and the broader product suite ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

Integrityfex

Client Services Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet their financial goals. We provide ...

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Remote Production Artist information

See Raleigh, NC salary details

$8

$23

$39

How much do remote production artist jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote production artist in Raleigh, NC is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.12 per hour, depending on experience, location, and employer.

What is a remote production artist?

A Remote Production Artist is a creative professional who prepares and finalizes design files for print or digital publication while working off-site. They are responsible for ensuring that all artwork meets technical and brand specifications, correcting file issues, and making layout adjustments as needed. Remote Production Artists collaborate with designers, project managers, and clients using online tools to deliver high-quality, production-ready files. Their role is essential in maintaining consistency and accuracy in visual communications, regardless of location.

What does a remote production artist do?

As a remote production artist, you design and review a variety of art assets for your company, including email templates, document designs, label artwork, and stock images. Your duties may include finalizing designs, coordinating with internal teams for review and approval of artistic assets, and evaluating samples from suppliers to ensure product quality. You often use virtual office software and remote conferencing systems to communicate with other employees while creating art in a home-based studio. Some companies require you to focus more on the production of the artwork and similar content for marketing and packaging needs while other businesses have you creating stock designs that other employees can customize for each project.

What are the key skills and qualifications needed to thrive as a remote production artist?

To thrive as a Remote Production Artist, you need solid graphic design skills, attention to detail, and proficiency with industry-standard software, typically supported by a degree in graphic design or a related field. Mastery of Adobe Creative Suite (especially Photoshop, Illustrator, and InDesign) and familiarity with digital asset management systems are essential. Strong communication, time management, and the ability to follow brand guidelines make someone stand out in this position. These skills ensure accurate, high-quality visual output and efficient collaboration despite working remotely.

How does a remote production artist typically collaborate with designers and project managers while working off-site?

Remote Production Artists regularly coordinate with designers and project managers through digital collaboration tools like Slack, Trello, or project management software. Clear communication is essential, as tasks often involve updating layouts, preparing files for print or digital use, and ensuring brand consistency across assets. Regular check-ins, virtual meetings, and detailed briefs help keep everyone aligned on project goals and deadlines. Building strong relationships and maintaining responsiveness are key to thriving in this remote, team-oriented environment.
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Remote Production Artist jobs near you
Infographic showing various Remote Production Artist job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, 2% Contract, and 2% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,832 per year, or $24 per hour.

Customer Support Representative

Raleigh, NC • On-site, Remote

Guidebook
Internet and IT • 51 - 200 employees
Learn more about Guidebookexternal

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job Description
About Guidebook
Guidebook is the leading mobile app platform for events and engagement with a strong focus on higher education. Universities and colleges use Guidebook to run admissions events, orientation programs, and campus engagement to bring their student communities together. We are an ambitious team building a category-defining product, and we love working with people who care about education, technology, and bringing people together.
About the job
We are looking for a Customer Support Representative to own frontline support. In this role, you will troubleshoot issues and serve as a calm, capable voice when our customers need it most.
A great Customer Support Representative is a true product expert who enjoys sharing their knowledge & creativity to drive customer retention. They find satisfaction in solving a hard ticket, in making a frustrated customer feel heard, and fine-tuning our AI-first operations to deliver consistently great customer experiences.
Please note: A short video is required with your application. See the "What to provide with your application" for details.
Key responsibilities
  • Technical Support - Own a queue of customer tickets, hopping on a phone/video call when needed, resolving issues, escalating thoughtfully, and writing clear, warm responses
  • Product Expertise - Become fluent in Guidebook's Builder CMS and the broader product suite
  • Customer Advocacy - Identify trends in the customer experience and surface opportunities for improvement to Product and Engineering
  • Weekend Support - Monitor the queue for critical issues on assigned weekends
  • AI Optimization - Improve our AI tooling by evaluating its answers, maintaining documentation, and giving feedback to make it better
Your first 12 months
Within 3 months, you'll:
  • Achieve a strong working knowledge of our customer base, Guidebook's Builder CMS, and our AI tools so you own the queue of customer tickets - resolving the majority without escalation
  • Build collaborative relationships across Customer Success, Sales, Product, and Engineering

Within 6 months, you'll:
  • Be a resident expert on our platform across customer use-cases and make meaningful improvements to the documentation informing our AI tools
  • Advocate for customers by translating issues & insights into actionable recommendations

Within 12 months, you'll:
  • Be an EDU domain expert
  • Serve as a consultative advisor to drive customer success
About you
You are genuinely curious about how things work. When something breaks, your instinct is to figure out why and pursue a real solution. You are comfortable working with all clients: from the most tech-minded & forward-thinking, to those using a smartphone for the first time. You are excited about making our AI tooling smarter, with a good instinct for when a human conversation matters more than an automated one.
Characteristics of the ideal candidate
  • 1+ years of professional experience in SaaS support, customer success, or similar customer-facing role
  • Outstanding written and verbal communication skills
  • High attention to detail and strong organization skills
  • Exceptional time & task management across multiple systems and tools
  • Skilled at collaborating with a remote team working across multiple time zones
  • Experience with the following tools is a plus, but not required: Zendesk, Fin (Intercom), Claude, Slack, Jira, Salesforce, and any modern CMS
  • Familiarity with the events industry, higher education space is a plus, but not required
Compensation
  • Annual On-Target Earnings (OTE): $50,000-$55,000 depending on experience, with variable based on support and business performance
Perks
  • 100% paid benefits: medical, dental, and vision
  • Short-term and long-term disability
  • Unlimited vacation time
  • 401(k) program with matching benefits
  • Stock options
  • Awesome company culture and fun virtual hangouts
  • MacBook and accessories to make you comfortable working from home
  • Awesome annual company retreats
What to provide with your application
  • Resume
  • Cover letter
  • A video no longer than 5 minutes with the following:
    • State your name, the role you're applying for, and the company you're applying to
    • Tell us what drew you to this role and our mission
    • Tell us about a customer interaction you are especially proud of. What was the situation, and how did you help the customer?
    • What is a school event, conference, or other event experience you will never forget? What made it great?
Equal Opportunity Employer
At Guidebook, we're committed to cultivating an inclusive work environment for everyone - and we know that's best achieved, in part, with a diverse workforce. We're working on increasing diversity across the company. If you're looking to join a team that is smart, highly motivated, and also values work/life balance, we can't wait to hear how you can add to our growing culture!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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