Join Our Team at Walter Clark Legal Group!
At Walter Clark Legal Group, we take pride in fostering a collaborative and supportive work culture where our team members thrive. We believe that work-life balance is essential to success, and we are committed to providing an environment where our employees feel valued, empowered, and motivated to grow.
Job Responsibilities:
Key Responsibilities
Client Communication & Advocacy
- Serve as the primary point of contact for clients throughout the pre-litigation process
- Maintain regular, proactive communication with clients regarding treatment, case status, and next steps
- Gather and document injury details, treatment updates, and provider information
- Ensure clients feel supported, informed, and advocated for at all times
Case & File Management
- Conduct initial case reviews to identify missing or critical information
- Track medical treatment, records, billing, liens, and case expenses
- Monitor statute of limitations and key deadlines
- Maintain accurate and up-to-date case files within the case management system (Smart Advocate)
- Coordinate medical treatment when necessary, including lien-based providers
- Request, review, and summarize medical records and billing
Insurance & Claims Handling
- Confirm insurance coverage and policy limits
- Communicate with insurance adjusters regarding claims, updates, and documentation
- Prepare and submit demand packages for attorney review
- Track settlement offers, convey offers to clients, and assist with negotiation efforts
- Monitor case value and medical expenses relative to policy limits
Settlement & Case Transitions
- Assist with settlement documentation and client settlement reviews
- Ensure cases are properly prepared for settlement disbursement or transfer to litigation
- Coordinate smooth transitions between pre-litigation, litigation, and settlement teams
- Track and report liens and subrogation interests
Reporting & Performance
- Maintain compliance with internal KPIs
- Review task, file, and client contact reports on a regular basis
- Ensure timely follow-up on outstanding tasks and documentation
Qualifications
Required Experience
- Minimum 3 years of experience in a personal injury law firm (pre-litigation experience required)
- Strong understanding of:
- Personal injury claims and settlement process
- Medical records, billing, and liens
- Insurance carriers and adjuster communications
- Ability to manage a high-volume caseload with minimal oversight
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
Technical Skills
- Proficiency with case management software (SmartAdvocate experience preferred)
- Working knowledge of Microsoft Outlook, Word, and Excel
Education
- High school diploma or GED required
- Associate’s or Bachelor’s degree preferred
What We’re Looking For
- A proactive problem-solver who takes ownership of cases
- Someone who balances empathy for clients with strong case management skills
- A professional who understands that client service is central to successful personal injury representation
- Bilingual - Spanish/English
Company Description
Since founding the firm in 1996, the principal, board-certified in civil trials by the NBTA, and, a member of ABOTA, has developed the firm's sterling reputation, by applying the rule of CER: Client first, Education for all, and, Rewards shared.