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Remote Pos Technical Support Jobs in Chicago, IL

BICO

Field Service Engineer- Chicago

Chicago, IL · Remote

$86K - $108K/yr

Perform preventive maintenance, troubleshooting issues, and complete on-site or remote repairs. * Deliver customer training, provide technical support, and represent SCIENION at conferences.

Noor Locum

Diagnostic Radiologist

Tinley Park, IL · Remote

High-efficiency workflows with technical support in place Technology * RPCE platform * Powerscribe 4.0 * Integrated PACS and RIS * Remote IT support available during all shifts Qualifications * Board ...

NxT Level

Technical Artist

Chicago, IL · On-site +1

$130K - $156K/yr

Remote - US and Canada only thatgamecompany designs and develops artistically crafted, broadly ... Support for personal professional development

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Chicago, IL · Remote

$18/hr

SEPT / OCT / NOV Position Overview C4 Technical Services is seeking customer-focused and ... Provide professional, empathetic, and solution-oriented customer support. * Perform additional ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Chicago, IL

Remote Pos Technical Support information

See Chicago, IL salary details

$14

$26

$46

How much do remote pos technical support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote pos technical support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Chicago, IL?

The most popular types of Pos Technical Support jobs in Chicago, IL are:

What are popular job titles related to Remote Pos Technical Support jobs in Chicago, IL?

For Remote Pos Technical Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Chicago, IL look for?

The top searched job categories for Remote Pos Technical Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Pos Technical Support jobs?

Cities near Chicago, IL with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Field Service Engineer- Chicago

BICO

Chicago, IL • Remote

$86K - $108K/yr

Full-time

Medical, Retirement, PTO

Re-posted 21 hours ago

Job description

Make an Impact from Day One

At SCIENION,you'llwork hands-on with advanced life science technologies that help customers push the boundaries of research and innovation.

As a Field Service Engineer, you will install,maintain, andoptimizehigh-precision systems across North America.

You'llbe the trusted technical expert customersrelyon to keep critical instruments performing at their best.

This is a highly autonomous, field-based role with extensive travel, strong customer interaction, and visible impact on service quality.

If you enjoy solving complex technical challenges and being the face of acutting-edgetechnology company, this is a role where you can make a real difference.

Who We Are

  • SCIENION is a leader in precision dispensing technologies supporting advanced life science applications.
  • Our portfolio includes innovative systems from SCIENION and CELLENION used in research and production environments.
  • Weoperateinternationally across Europe, the US, Asia, and the Middle East.
  • Our culture combines technical excellence, collaboration, and a strong customer focus.

About the Role

  • Field-based engineering position supporting customers across the USA and North America.
  • Hands-on responsibility for system installation, preventive maintenance, repairs, and performance optimization.
  • Key technical liaison between customers and internal development and support teams.
  • Opportunity to contribute acrossadditionalregions supported by SCIENION when needed.

What You Will Do

  • Install and set up SCIENION and CELLENION systems at customer sites.
  • Perform preventive maintenance, troubleshooting issues, and complete on-site or remote repairs.
  • Deliver customer training, provide technical support, and represent SCIENION at conferences.
  • Prepare technical quotations, service reports, and ISO-compliant documentation.

What We Are Looking For

  • Bachelor's degree inan engineeringdiscipline ora comparable technical qualification.
  • At least 3 years of experience in field service, technical support, or a related in-house service role.
  • Strong problem-solving ability, hands-on engineering skills, and a proactive mindset.
  • Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%.

Preferred Qualifications

  • Experience supporting electromechanical, electronic, biomedical, or automation-based systems.
  • Background in a customer-facing technical role within life sciences or a related industry.
  • Valid driver's license and access to a car for regional travel.

Role Details

  • Permanent, full-time position.
  • Remote home-office setup with a field-based working model.
  • Travel across North America and occasionally globally.
  • Reporting line into the Global Service and Support organization.
Compensation and Benefits:

The base salary range for this position is $86,000-$108,000. Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more.

#Scienion


BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discoveryat scalein pharma and biotech.With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world's top 20 pharmaceutical companies, and have been cited in over 13,000 publications.BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives.BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO.www.bico.com


#SCIENION

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