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Remote Playstation Representative Jobs (NOW HIRING)

Senior UX/UI Design Lead

$173K - $259K/yr

... PlayStation. We look for candidates who value joining a mission-focused team with a diverse set of ... represent UX/UI in discussions, feature prioritization, and goal creation, ensuring the UX/UI and ...

Remote Playstation Representative information

See salary details

$24.5K

$44.2K

$77K

How much do remote playstation representative jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote playstation representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote PlayStation Representative, and why are they important?

To thrive as a Remote PlayStation Representative, you need strong customer service skills, deep knowledge of PlayStation products, and experience with troubleshooting consumer electronics, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and PlayStation Network tools is typically required. Outstanding communication skills, patience, and problem-solving abilities help representatives build rapport and resolve customer issues efficiently. These skills ensure customers receive effective support and positive experiences, directly impacting brand loyalty and satisfaction.

What is the difference between Remote Playstation Representative vs Remote Customer Support Agent?

AspectRemote Playstation RepresentativeRemote Customer Support Agent
CredentialsHigh school diploma, gaming knowledge, communication skillsHigh school diploma or equivalent, communication skills
Work EnvironmentRemote, customer service via chat, email, or phoneRemote, customer service across various industries
Industry UsageGaming, entertainment, tech companiesMultiple industries including retail, tech, healthcare
Search IntentGaming support, PlayStation troubleshootingGeneral customer support, troubleshooting

The Remote Playstation Representative primarily focuses on supporting PlayStation users with gaming-related issues, requiring gaming knowledge and specific product familiarity. In contrast, a Remote Customer Support Agent handles a broader range of customer inquiries across various industries. While both roles involve remote communication and customer service skills, the Playstation Representative specializes in gaming support, making it more targeted for PlayStation users seeking technical or account assistance.

What is a Remote PlayStation Representative?

A Remote PlayStation Representative is a customer service or brand ambassador professional who works from a remote location, representing Sony's PlayStation brand. Their main responsibilities often include assisting customers with product inquiries, troubleshooting technical issues, providing support for PlayStation products and services, and sometimes promoting PlayStation offerings. These representatives communicate with customers via online chat, phone, or email rather than in person. The role requires strong communication skills, technical knowledge of PlayStation consoles and services, and the ability to resolve customer concerns efficiently.

What are some common challenges faced by Remote Playstation Representatives when supporting customers online?

Remote Playstation Representatives often face the challenge of troubleshooting technical issues without direct access to the customer's device, which requires clear communication and strong problem-solving skills. They must also stay updated on the latest Playstation products, software updates, and gaming trends to provide accurate assistance. Additionally, maintaining a high level of customer satisfaction while managing multiple support requests can be demanding, making time management and empathy essential for success in this role.
More about Remote Playstation Representative jobs
What cities are hiring for Remote Playstation Representative jobs? Cities with the most Remote Playstation Representative job openings:
What are the most commonly searched types of Playstation Representative jobs? The most popular types of Playstation Representative jobs are:
What states have the most Remote Playstation Representative jobs? States with the most job openings for Remote Playstation Representative jobs include:
What job categories do people searching Remote Playstation Representative jobs look for? The top searched job categories for Remote Playstation Representative jobs are:
Infographic showing various Remote Playstation Representative job openings in the United States as of July 2026, with employment types broken down into 9% Locum Tenens, 43% Internship, 29% As Needed, 9% Full Time, and 10% Nights. Highlights an 80% Physical, 3% Hybrid, and 17% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

$173K - $259K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago


Job description

Are you on a mission to create games that bond players together into deeply invested communities? Are you fascinated by IPs that blend genres and approach UX/UI in potentially novel ways? Are you delighted by game interfaces that make it frictionless to play with friends? Are you drawn to dissecting trends in game UX and interaction design?
As the Senior UX/UI Design Lead on teamLFG, you will drive the UX/UI of an Unannounced Project from pre-production and beyond. Through collaborating with Directors and other Leads, you will develop product and staffing strategies for the UX/UI discipline. Through research, prototyping and collaboration with other disciplines, you'll turn player experience goals into user experiences that support both player needs and product goals. Most importantly, you will work with a fun, dedicated, cross-discipline team devoted to turning a creative dream into a new franchise at PlayStation.
We look for candidates who value joining a mission-focused team with a diverse set of backgrounds, experiences, interests, and viewpoints.
RESPONSIBILITIES
• Establish and maintain the UX/UI development roadmap, upholding the vision of the game by understanding its product and player needs, working with the Game Director
• Proactively represent UX/UI in discussions, feature prioritization, and goal creation, ensuring the UX/UI and player experiences effectively support aspects of the game such as core gameplay mechanics, social mechanics, monetization strategies, live events, and player progression systems
• Collaborate with the Art Director to capture the look and feel of the user interface, communicating the direction, feedback and thoughts to the UX/UI team
• Deliver functional wireframe specs, user flow diagrams, information architecture, interactive prototypes and more to drive alignment on UX/UI vision to cross-functional teammates
• Design from first principles, through deeply understanding the game genre, analyzing competitive references, actively participating in playtesting sessions, and collaborating with User Research to uncover player needs and motivations, and address usability concerns
• Establish and maintain robust UX standards and best practices across the studio in coordination with the UX/UI department, encompassed by UX/UI pillars, design systems, pipelines, and component libraries to enhance development efficiency, consistency, and quality
• Build and maintain a healthy UX/UI team through managing, staffing planning, hiring, and exdev management, embracing a "we" culture
REQUIRED SKILLS
• Experience leading or directly supporting leadership in an ongoing live service game
• Expert skills of clear written and verbal communication, such as Slack messages, presentations, wireframes, flows, prototypes, and design documentation
• Expert ability to articulate UX/UI design decisions and work effectively with cross-disciplinary teams (Game Design, Art, Engineering, Test, etc.)
• Expert ability to give constructive feedback, receive feedback, and determine next steps • Proficiency in design tools such as Figma, Sketch, Adobe XD, or similar
• Expert ability to create functional prototypes and accompanying technical documentation
• Strong management, strategy, planning, and team building experience
• Strong understanding of design and user-center principles
• Strong understanding of game development pipelines and technical constraints
• Experience bridging the gap between technical specs and player experiences
• Experience with multiplayer genres and across a variety of platforms (PC, console)
NICE-TO-HAVE SKILLS
• Experience with global gaming markets and the competitive gaming/esports landscape
• Familiarity with development using Unreal Engine
REQUIRED
• Strong portfolio showcasing previous UX/UI design work in games
At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below.
$173,000-$259,000 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.