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Remote Player Support Jobs in Indiana (NOW HIRING)

... supporting large, global organizations. You will be a key player in the organization's mission to ... description about remote work} General office, computer room, warehouse, and factory areas ...

... supporting large, global organizations. You will be a key player in the organization's mission to ... description about remote work} General office, computer room, warehouse, and factory areas ...

... supporting large, global organizations. You will be a key player in the organization's mission to ... Collaborative team environment in a shared workspace {Any description about remote work} * General ...

Senior Tax Accountant

Indianapolis, IN · On-site +1

$78.40K - $100.40K/yr

This is a fully remote opportunity that can be based anywhere in the US. Position Summary: We are ... You are a team player who works effectively with clients, colleagues and administrative team ...

This is a remote role, but eligible candidates must reside in one of the following states: IN, MI ... Be a team player; work with others, not around them. Share knowledge; help those around you. * Own ...

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Remote Player Support information

What are the key skills and qualifications needed to thrive as a Remote Player Support Specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by Remote Player Support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is a Remote Player Support job?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What are popular job titles related to Remote Player Support jobs in Indiana? For Remote Player Support jobs in Indiana, the most frequently searched job titles are:
What cities in Indiana are hiring for Remote Player Support jobs? Cities in Indiana with the most Remote Player Support job openings:
Software Engineer - Doc Management & EDI X12 Translation

Software Engineer - Doc Management & EDI X12 Translation

Maximus

South Bend, IN • Remote

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago


Maximus rating

6.9

Company rating: 6.9 out of 10

Based on 287 frontline employees who took The Breakroom Quiz

230th of 425 rated business services


Job description

Description & Requirements

Maximus is currently seeking a Software Engineer. In this role, you will provide expertise in the areas of managed file transfer and EDI X12 translations. In addition, they must configure, support and maintain environments and procedures for all supported applications.

This is a remote position.

Essential Duties and Responsibilities:

- Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
- Prepare and install solutions by determining and designing system specifications, standards, and programming.
- Improve operations by conducting systems analysis and recommending changes in policies and procedures.
- Provide information by collecting, analyzing, and summarizing development and service issues.

Job-Specific Essential Duties and Responsibilities:

- Systems engineer will be responsible for managing and configuring file transfer and EDI environments.

- Responsible for out-of-hours support for any failed processing.

- Responsible for high level design and implementation around file transfer jobs and service stability.

- Responsible for high level design and implementation of EDI X12 transactions and service stability.

- Act as a technical SME during escalated P1/P2 issues.

Administrative/Routine responsibilities

- Act as a technical SME during escalated P1/P2 issues.

- Develop any new application configuration changes and processes in both MFT (Managed File Transfer) and X12 transactions.

- Coordinate with Systems PM when developing any new configuration change requests.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

- Bachelor’s degree. Additional years of relevant experience will be considered in lieu of degree.

- Minimum 3 years of experience with EDI X12 healthcare transactions using EDI tools such as IBM Sterling Gentran and IBM’s ITXA.

- Minimum 3 years of experience with managed file transfer configuration and support using tools such as Axway SecureTransport and Sterling File Gateway.

- Proficiency in VB/C Sharp .net and Python scripting.

- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

- Networks with senior internal and external personnel in own area of expertise.

- A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.

- Able to work in fast paced environments and have understanding of programming environments.

- Proactive, can-do attitude whose actions work toward continuous process improvement.

- Superior analytical, troubleshooting, knowledge sharing, collaborative and mentoring skills.

- Superior troubleshooting and diagnostic abilities.

- Must be able to write effective technical documents and reports as a primary focus of daily duties.

- Excellent communication ability (verbal, written, and presentation) and an effective team player.

- Experience supporting all phases of the system development life cycle including development, testing, QA and production.

- Must exercise effective judgment and follow established procedures in support of production, 24x7, and other critical environments.

Preferred Skills and Qualifications:

- Knowledge of government sponsored health care programs and systems preferred.

- Familiarity with Pentaho, Microsoft IIS, SFTP and FTP protocols preferred.

#techjobs #veteranspage #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .


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