2

Remote Player Support Jobs in Indiana (NOW HIRING)

next page

Showing results 1-20

Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a Remote Player Support job?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a Remote Player Support Specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by Remote Player Support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What are popular job titles related to Remote Player Support jobs in Indiana? For Remote Player Support jobs in Indiana, the most frequently searched job titles are:
What cities in Indiana are hiring for Remote Player Support jobs? Cities in Indiana with the most Remote Player Support job openings:

Field Sales Data Centers

Alfa Laval U.S. Holding Inc.

Greenwood, IN • Remote

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago


Job description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

In this position you will be responsible for maintaining, expanding and developing business for Gasketed plate and Frame Heat Exchangers, for Data Centers/Semiconductors applications in Central and East USA.

This is a remote position located in Richmond, VA, Greenwood, IN, Kenosha, WI, or Houston, TX.

As a part of the team, you will:

  • Conduct Market and Customer analysis and mapping to define business potential and opportunities.
  • Analyze each account and define a sales strategy including relationship management (whom to build which relationship with and why), in order to be able to work efficiently.
  • Works with the different stakeholders to secure readiness of the organization to execute the business plan and provide superior customer experience.
  • Manages quotes. Defines and adjusts as needed the service offering.
  • Arrange and participates in customers calls and visits.
  • Develops strong business relationships with key customers, players and stakeholders within the assigned region.
  • Develop a year over year Sales Plan by segmenting the customers and prioritize.
  • Develop, implement, follow up local sales activities for/with relevant key account(s) or markets to meet growth targets and goals.
  • Plan which customer contacts should be involved, how and when, in order to move the sales forward efficiently.
  • Proficiently utilize OneCRM for leads and opportunities management, plus sales process and plan tracking via dashboards
  • Plan and execute a systematic follow-up on all relevant steps in the sales process to ensure that we capture all possible business growth opportunities
  • Pro-Actively connect and coordinate internally with peers, colleagues, customer service, service operations, central BUs and other stakeholders to secure aligned customer and/or market strategies.
  • Prioritizes market presence and supporting regional sales opportunities.
  • Maintains a focus on replacement opportunities in the existing installed base.
  • Create and nurture opportunities for Value Added Service offer with focus on Energy Efficiency.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know:

  • Education (degree or years) and/or Certification/Registration:
  • Nice to have Business, Engineering Degree or equivalent industry experience.
  • Minimum 5 years' Experience in Business Development or Sales. Experience in service, heat exchanger products and applications nice to have Work in a team environment with local and central organizations.
  • Travel availability 50 to 70%.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What's in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically between $100,000.00 to $120,000.00.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer