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Remote Phone Operator Jobs in Washington (NOW HIRING)

Optimal Networks

SupportCenter Specialist - Tier 1

Rockville, MD · Remote

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... of operating environments. Location: Hybrid - Monday Remote, 4 days in office, 1 day remote ... Handling customer technical support cases through phone and email submission * Establish, maintain ...

Deloitte

Epic Denials Management Operator

Washington, DC · Remote

$20.50 - $27.25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... and phone calls to gather necessary information to understand denial reasons and root causes.

Deloitte

Epic Denials Management Operator

Mclean, VA · Remote

$18.25 - $24.25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... and phone calls to gather necessary information to understand denial reasons and root causes.

Deloitte

Epic Denials Management Operator

Rosslyn, VA · Remote

$20.50 - $27.25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... and phone calls to gather necessary information to understand denial reasons and root causes.

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

SpecterOps

Defensive Security Analyst-Washington, DC

Washington, DC · On-site +1

$110K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Have the following operating hours: Monday through Friday, 9AM - 6PM US Eastern Time on site at ... Remote work: $1,500 new hire allowance to set up home office * $500 annual home office allowance ...

SpecterOps

Defensive Security Analyst-Washington, DC

Washington, DC · On-site +1

$110K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Have the following operating hours: Monday through Friday, 9AM - 6PM US Eastern Time on site at ... Remote work: $1,500 new hire allowance to set up home office * $500 annual home office allowance ...

OBXtek Inc.

Tier 2 APR After Hours Support

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Deliver high-quality support via phone, email, chat, and remote-access tools. * Communicate ... Support operating system upgrades, patch management, and deployments. * Troubleshoot and support ...

Ignite IT

Senior Network Security Engineer

Suitland, MD · Remote

$63 - $82.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

VPN / remote access: support for remote-access VPN, site-to-site VPN, user connectivity issues ... The best candidate can credibly say: "I have operated enterprise Cisco and Palo Alto firewalls in ...

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All JobsPhone Operator JobsRemote Phone Operator JobsRemote Phone Operator Jobs in Washington

Remote Phone Operator information

See Washington salary details

$10

$20

$28

How much do remote phone operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote phone operator in Washington is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.07 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are the most commonly searched types of Phone Operator jobs in Washington?

The most popular types of Phone Operator jobs in Washington are:

What are popular job titles related to Remote Phone Operator jobs in Washington?

For Remote Phone Operator jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Washington look for?

The top searched job categories for Remote Phone Operator jobs in Washington are:

What cities in Washington are hiring for Remote Phone Operator jobs?

Cities in Washington with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Washington as of August 2026, with employment types broken down into 81% Full Time, and 19% Temporary. Highlights an 100% Remote job distribution, with an average salary of $42,074 per year, or $20.2 per hour.

SupportCenter Specialist - Tier 1

Optimal Networks

Rockville, MD • Remote

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 19 days ago

Job description

Position Summary

As an Optimal SupportCenter Specialist, you will provide remote support services for our clients. Working remotely, you will gather the client's information and determine the customer's issue by analyzing the symptoms and determining the underlying problem. You will be troubleshooting a wide variety of issues and supporting a huge range of operating environments.


Location: Hybrid - Monday Remote, 4 days in office, 1 day remote

Scheduled Weekly Hours: 40 (Full-Time)

Travel Required: Less than 5%


Responsibilities

This position has the following responsibilities.

  • Handling customer technical support cases through phone and email submission
  • Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
  • Provide superb technical support for:
  • End-user devices: desktops, laptops, mobile devices, printers, scanners etc.
  • Desktop Operating Systems - Windows and MAC OS
  • Software Support across various types of software (e.g., MS Office, POS system, accounting software etc.)
  • User Administration and Identity Management - Active Directory, MFA (Azure AD, Okta etc.)
  • Cloud based (SaaS) system - Microsoft 365, Windows365 etc.
  • Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.
  • Document clear and concise facts-based actions and information in the ITSM system and maintain accurate time recording.
  • Ensure the user is updated on status of incident, communicated on the solution, and is satisfied with solution before closing ticket.
  • Provide case status updates to management and end-users according to service level guidelines
  • Collaborate with higher level support functions to transfer actions undertaken to ensure smooth transition and knowledge transfer
  • Provide / offer guidance and help users solve common IT problems.
  • Create and maintain relevant processes, procedures, and knowledge article documentation.
  • Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
  • Performs miscellaneous job-related duties as assigned.


Reporting Relationship

Reports to: Reactive Operations Center (ROC) team lead


Attributes

To be successful in this position employee will have the following attributes

  • Client-focused. You are empathetic and "read" people and situations well. You understand that helping clients meet their business goals is critical to success. You like to take care of people and help make their work easier. You are excellent at setting expectations and careful to deliver on your promises.
  • Attention to detail. You pay meticulous attention to detail; you always spot the typo, the grammatical mistake, the error in the database, or the incorrect calculation in Excel.
  • Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.
  • Problem Solver. You use your skills and knowledge to solve the problem, not just the symptoms, looking to ensure that it is always fixed the first time.


Skills, Qualifications and Experience


Skills

Mandatory

  • Strong knowledge of customer service practices and procedures
  • Strong interpersonal and communication skills; able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications
  • Developed troubleshooting and diagnostic skills
  • Demonstrated ability to function in a non-scripted helpdesk environment
  • Demonstrated experience providing remote support via remote tools
  • Demonstrated knowledge and understanding of Microsoft Windows Desktop Operating systems, Microsoft 365, Collaboration tools, virus protection, and similar technologies critical to business operations.

Desirable

  • Demonstrated knowledge and understanding of Microsoft Windows Server products (2012 R2, 2016, 2019), Microsoft Azure Cloud based services.
  • Demonstrated knowledge and understanding networking technologies and concepts (TCP/IP, Wireless, Security etc.)


Qualifications

Mandatory

  • High school diploma or GED
  • CompTIA A+

Desirable

  • HDI - Support Center Analyst (HDI-SCA)
  • ITIL v4 Foundations Certification or Knowledge Centered Service (KCS) Principles and Foundations
  • CompTIA Network+, CompTIA Security+
  • Microsoft 365 Certified: Fundamentals
  • Microsoft 365 Certified: Modern Desktop Administrator Associate


Experience

Mandatory

  • 2+ years of Service/Help Desk experience providing IT Support
  • Experience working cooperatively in a team environment with other support groups via phone calls, email, and messaging chat tools.
  • Comfortable working a shift that falls between 10:00 AM and 9:00 PM to help provide late-day coverage in our 24/7/365 operation.

Desirable

Managed Service Provider (MSP) Experience in a Service Desk Role

What We Offer

  • You won't have to leave us to get ahead. Our high performers stick with us and grow with us. We're good at what we do. We have fun, and we are fun.
  • You play a key role in helping others succeed, and you get to see the daily impact and importance of your work. You aren't a cog in the wheel - you matter.
  • As you spend time with us, you will quickly see that we live by our core values. Tell the Truth, Do the Right Thing, Everyone Benefits
  • We offer a competitive salary and benefits, including medical, dental, vision, and life insurance, 15 days of PTO annually, tuition reimbursement, and more.

About Optimal Networks

Founded in 1991, Optimal Networks, LLC is a values-based consulting organization that helps small and mid-sized law firms, associations, and businesses solve problems by way of thoughtful technology guidance and white-glove service.


Last year, our Founder & CEO literally wrote the book on strategic legal technology, which you can learn more about here. https://www.modernlawfirmbook.com/


With nearly 20 workplace excellence awards under our belts and a top ethics award to boot, we take our people and our environment to heart. Take a look at the Scrapbook page on our website and listen to this podcast with our Founder & CEO to see (and hear) what we mean.


https://www.optimalnetworks.com/company/scrapbook/

https://theteamworkadvantage.transistor.fm/episodes/heinan-landa-the-power-of-strong-organizational-core-values


It boils down to this: a team that is happy and engaged is going to provide its clients with the absolute highest level of service. We're about helping people in the best possible way and delivering the kind of support that our competitors wish they could match.


Join us?

Apply