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Remote Performance Center Jobs (NOW HIRING)

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Meet or exceed performance metrics including call quality, response time, and customer satisfaction ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Representative

FL · Remote

$15.75 - $20.50/hr

Meet or exceed performance metrics including call quality, response time, and customer satisfaction ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

Black & Veatch

Remote Operations Center Operator

$18.50 - $22.75/hr

The result is that clients optimize asset performance, manage risk, and drive down operational, maintenance, and capital costs. The Remote Operations Center Team is a specialized group responsible ...

New

Black & Veatch

Remote Operations Center Operator

Olathe, KS · On-site +1

$17.50 - $21.50/hr

The result is that clients optimize asset performance, manage risk, and drive down operational, maintenance, and capital costs. The Remote Operations Center Team is a specialized group responsible ...

Black & Veatch

Remote Operations Center Operator

Olathe, KS · On-site +1

$17.50 - $21.50/hr

The result is that clients optimize asset performance, manage risk, and drive down operational, maintenance, and capital costs. The Remote Operations Center Team is a specialized group responsible ...

Intersect

PV Performance Engineer

Charleston, WV · Remote

Intersect develops, constructs, and operates the most ambitious power and data center ... while maintaining our flexible remote culture. About This Position As part of Intersect ...

Intersect

PV Performance Engineer

Intersect develops, constructs, and operates the most ambitious power and data center ... while maintaining our flexible remote culture. About This Position As part of Intersect ...

RemX

Be Seen First

Remote | Healthcare Call Center Rep | $16/hr

Shreveport, LA · Remote

$16/hr

... Call Center Representatives to join their growing remote team. If you have a passion for helping ... Comfortable meeting performance metrics (KPIs) * A quiet, distraction-free home office setup * High ...

Gotham Biotech

At‑Home Call Center Agent

Portland, ME · Remote

$24 - $27/hr

This position offers the flexibility of remote work with structured training, performance support, and opportunities for career advancement. As an At-Home Call Center Agent, you'll play a crucial ...

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Remote Performance Center information

See salary details

$32.5K

$68.2K

$112K

How much do remote performance center jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote performance center in the United States is $68,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Performance Center vs Remote Performance Analyst?

AspectRemote Performance CenterRemote Performance Analyst
CredentialsPerformance management certifications, data analysis skillsData analysis, performance metrics, certification preferred
Work EnvironmentTeam-based, centralized or virtual office settingIndividual role, remote or hybrid setup
Employer & IndustryOrganizations with performance management systems, HR departmentsCompanies focusing on employee performance, HR, or operations
Search & Comparison IntentUnderstanding roles in performance managementAnalyzing performance data and reporting

The Remote Performance Center typically oversees performance management processes across teams or organizations, focusing on strategy and system implementation. In contrast, a Remote Performance Analyst primarily analyzes performance data, prepares reports, and provides insights to improve individual or team performance. Both roles require data analysis skills and may involve remote work, but their focus and responsibilities differ significantly.

More about Remote Performance Center jobs
What cities are hiring for Remote Performance Center jobs? Cities with the most Remote Performance Center job openings:
What are the most commonly searched types of Performance Center jobs? The most popular types of Performance Center jobs are:
What states have the most Remote Performance Center jobs? States with the most job openings for Remote Performance Center jobs include:
What job categories do people searching Remote Performance Center jobs look for? The top searched job categories for Remote Performance Center jobs are:
Remote Performance Center jobs near you
Infographic showing various Remote Performance Center job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,249 per year, or $32.8 per hour.
Remote Contact Center Supervisor

Remote Contact Center Supervisor

Hotwire Communications

Fort Lauderdale, FL • Remote

Full-time

Posted 29 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

11th of 82 rated telecommunications companies

Job description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

  • Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
  • Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
  • Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
  • Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
  • Monitor team members email and department communication to ensure proper feedback is provided as necessary.
  • Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
  • Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
  • Partner with management to identify areas of opportunity to improve the customer experience
  • Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
  • Act as management escalation point for escalated calls
  • Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
  • Keep abreast of new company products, services and procedures to ensure thorough team communication.
  • Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
  • Work with management on Customer Contact Center initiatives.
  • Appropriately escalate customer dissatisfaction with call center leadership team.
  • Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

  • Demonstrated ability and experience in providing leadership and motivation
  • Working knowledge of Call Centers concepts, practices and procedures
  • Knowledge of cable and telecommunications products and services
  • At least 2 years’ experience in call center and customer service center role
  • At least one year of AMDOCS experience strongly preferred
  • Superior customer service delivery skills
  • Focused, driven to achieve
  • Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

What Hotwire Communications employees say

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