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Remote Pc Jobs in Silver Spring, MD (NOW HIRING)

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Remote Pc information

See Silver Spring, MD salary details

$50.1K

$125.6K

$142.1K

How much do remote pc jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote pc in Silver Spring, MD is $125,620.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,300.00 and $135,900.00 per year, depending on experience, location, and employer.

What is a remote PC?

A Remote PC job involves working with computers or computer systems from a remote location, rather than being physically present in an office. These roles often include IT support, troubleshooting, software installation, and managing networks or systems remotely. Remote PC professionals use internet-based tools to access and resolve issues on clients’ or users’ computers. This setup offers flexibility and allows businesses to provide tech support or system management across various locations.

What are the key skills and qualifications needed to thrive as a remote PC support specialist, and why are they important?

To thrive as a Remote PC Support Specialist, you need strong technical troubleshooting skills, proficiency in computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems (like ServiceNow or Zendesk), and common operating systems is essential. Excellent communication, patience, and problem-solving abilities are crucial for guiding users and resolving issues remotely. These skills ensure efficient technical support, high user satisfaction, and minimal downtime for end-users.

What is the difference between Remote Pc vs Remote Help Desk Technician?

AspectRemote PcRemote Help Desk Technician
Required CredentialsBasic IT certifications (CompTIA A+), technical skillsCompTIA A+ or similar, customer service skills
Work EnvironmentRemote, client devices, troubleshooting hardware/softwareRemote, help desk software, customer interaction
Employer & Industry UsageIT support companies, tech servicesIT support, tech companies, MSPs
Search & Comparison IntentTechnical troubleshooting, hardware/software supportCustomer support, issue resolution, remote assistance

Remote Pc and Remote Help Desk Technician roles both involve remote technical support, but Remote Pc focuses more on hardware/software troubleshooting on client devices, while Remote Help Desk Technicians handle customer inquiries and issue resolution via help desk systems. Both require similar certifications and are common in IT support industries.

What are some common challenges faced by remote PC support specialists, and how can they be addressed?

Remote PC Support Specialists often encounter challenges such as troubleshooting issues without physical access to hardware, communicating technical solutions clearly to users of varying technical backgrounds, and managing multiple support requests simultaneously. To address these challenges, specialists rely on robust remote access tools, clear documentation, and effective time management skills. Building strong communication and empathy skills is also essential to ensure a positive user experience and efficient problem resolution.
What are popular job titles related to Remote Pc jobs in Silver Spring, MD? For Remote Pc jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Pc jobs in Silver Spring, MD look for? The top searched job categories for Remote Pc jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Pc jobs? Cities near Silver Spring, MD with the most Remote Pc job openings:
Remote Pc jobs near you

Help Desk Tier I Specialist - Remote after 8 weeks of training

RCG Inc

Silver Spring, MD • On-site, Remote

$18 - $20/hr

Full-time

Re-posted 27 days ago

Job description

Location: Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 Weeks Onsite Training Required
Hourly Rate: $18.00 - $20.00 per hour
Operating Hours: Monday - Friday, 7:30 AM - 8:00 PM (assigned 8-hour shift within operating hours)
Clearance Requirement: U.S. Citizenship Required | Public Trust Eligible
Who We Are
RCG, Inc. is a growing federal contracting company proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, collaboration, and excellence while delivering high-quality services to our government clients.
The Opportunity
RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement following the initial onboarding and training period. Candidates must be available to report onsite if required by the government.
Due to the secure nature of this government agency, candidates must be U.S. citizens and eligible to obtain a Public Trust clearance. Please note that employment is contingent upon successful completion of a government background investigation, which may take several weeks.
What You'll Do
  • Manage Active Directory user and computer accounts
  • Process user account requests and forms
  • Support BitLocker, McAfee encryption policies, and endpoint security requirements
  • Install, configure, troubleshoot, and deploy hardware and software
  • Provide desk-side and remote technical support to end users
  • Support conference room and multimedia technologies
  • Set up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
  • Maintain conference room equipment including projectors, displays, cameras, power distribution units, and conferencing hardware
  • Provide technical support via phone, email, chat, and remote support tools
  • Utilize BeyondTrust Remote Support software to assist users remotely
  • Troubleshoot PC and Mac hardware, operating systems, peripherals, and software applications
  • Assist users with software installations and peripheral configurations
  • Identify and implement process improvements
  • Utilize troubleshooting methodologies to diagnose, resolve, and document technical issues
  • Support special events, meetings, conferences, and IT asset inventories
  • Create, update, and manage incidents and service requests in ServiceNow
  • Develop and maintain user-facing and internal knowledge base articles
  • Maintain inventory of IT equipment and supplies
  • Escort IT vendors onsite as required
  • Provide Commercial Off-The-Shelf (COTS) application support
  • Assist with desktop operating system updates and security compliance
  • Prepare and provision new computers and mobile devices
  • Configure and support DoD Common Access Cards (CAC)
  • Configure Cisco VPN user accounts and endpoint clients
  • Support onboarding and offboarding activities
  • Create and distribute meeting invitations using Google Meet and Webex
  • Provide VIP-level support and priority issue resolution
  • Participate in team meetings and knowledge-sharing activities

What We're Looking For
Required Qualifications
  • U.S. Citizenship
  • Eligibility to obtain and maintain a Public Trust clearance
  • Minimum of 1 year of IT support experience
  • Strong customer service and technical support background
  • Ability to troubleshoot desktop, network, and basic server-related issues
  • Excellent verbal and written communication skills
  • Strong organizational and time-management skills
  • Ability to thrive in a fast-paced, high-volume support environment
  • Ability to work effectively both independently and as part of a team

Remote Work Requirements
  • Proven ability to work successfully in a remote environment, demonstrating strong self-motivation, accountability, and time management skills.
  • Ability to remain focused, responsive, and productive while working independently with minimal supervision.
  • Must maintain a professional home office environment with reliable internet access.

Technical Experience
  • Active Directory Users and Computers
  • Microsoft Windows operating systems
  • MacOS operating systems
  • Dell desktop and laptop hardware
  • Microsoft Office Suite
  • Adobe Acrobat and Adobe Creative products
  • Google Workspace (Docs, Sheets, Slides, Google Voice)
  • ServiceNow ticketing system
  • Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
  • Basic networking concepts and troubleshooting
  • Audio/Visual technologies, including:
    • Wired and wireless microphone systems
    • Speakers and amplifiers
    • Digital mixers
    • Dante audio protocol
    • Crestron and AMX AV control systems

Preferred Qualifications
  • Associate or bachelor's degree in information technology or a related field
  • Experience supporting federal government environments
  • Experience with Public Trust or other government security requirements

Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Why Join RCG?
  • Work for a company proudly Certified™ as a Great Place to Work®
  • Support meaningful federal government missions that make an impact
  • Collaborate with talented and dedicated IT professionals
  • Gain hands-on experience with a diverse range of technologies and tools
  • Enjoy opportunities for professional growth and career advancement
  • Be part of a culture that values teamwork, innovation, and excellence

Equal Opportunity Employer
RCG, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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