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Remote Patient Intake Jobs in Austin, TX (NOW HIRING)

Talkiatry

Remote Psychiatrist (MD/DO) - Texas

Austin, TX · Remote

$325K - $375K/yr

Patient population across the lifespan: children & adolescents (treated by board-certified Child ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Remote Therapist - Texas

Austin, TX · Remote

$70K - $90K/yr

Full operational support including scheduling, billing, intake coordination, credentialing, and ... Our role is to remove administrative work so you can focus on patient care. This model works best ...

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All JobsPatient Intake JobsRemote Patient Intake JobsRemote Patient Intake Jobs in Austin, TX

Remote Patient Intake information

What is a remote patient intake specialist?

Remote patient intake specialists are professionals who handle the process of gathering and verifying patient information before a healthcare appointment, all while working remotely. Their responsibilities typically include collecting personal, medical, and insurance details, updating electronic health records, and ensuring all necessary forms are completed accurately. By working remotely, they help streamline the administrative process for healthcare providers and improve the patient experience by making check-in more efficient. This role requires strong communication skills, attention to detail, and proficiency with healthcare software. Remote patient intake specialists play a vital part in maintaining accurate records and supporting smooth healthcare operations.

What are the key skills and qualifications needed to thrive as a remote patient intake specialist?

To thrive as a Remote Patient Intake Specialist, you need strong attention to detail, knowledge of medical terminology, and typically a background in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, scheduling software, and secure communication platforms is crucial. Excellent communication, active listening, and customer service skills help build trust and efficiently gather accurate patient information. These abilities ensure smooth onboarding processes, data accuracy, and a positive patient experience, which are vital for effective healthcare delivery.

What are some common challenges faced in a remote patient intake role, and how can I overcome them?

One common challenge in a Remote Patient Intake position is ensuring accurate and complete collection of patient information while communicating virtually. Technical difficulties, such as connectivity issues or unfamiliarity with digital forms, can also arise. To overcome these challenges, it's important to develop strong communication skills, remain patient and empathetic with patients, and stay organized with digital tools. Familiarizing yourself with the healthcare system's software and maintaining a quiet, distraction-free workspace can further enhance your effectiveness in the role.

What is the difference between Remote Patient Intake vs Remote Medical Scheduler?

AspectRemote Patient IntakeRemote Medical Scheduler
CredentialsHigh school diploma or equivalent; medical office experience often preferredHigh school diploma or equivalent; scheduling software knowledge beneficial
Work EnvironmentRemote, healthcare provider offices, clinicsRemote, healthcare provider offices, clinics
Job ResponsibilitiesCollect patient information, verify insurance, prepare patient recordsSchedule appointments, coordinate provider calendars, manage patient bookings
Industry UsageCommon in healthcare clinics, hospitals, telehealth servicesCommon in healthcare clinics, hospitals, telehealth services

Remote Patient Intake and Remote Medical Scheduler roles both operate in healthcare settings and often share similar credentials and work environments. However, Remote Patient Intake focuses on gathering patient information and verifying insurance, while Remote Medical Scheduler manages appointment scheduling and provider calendars. Understanding these differences helps job seekers find the right role in the healthcare industry.

How to become a remote patient intake specialist?

To become a remote patient intake specialist, candidates typically need a high school diploma or equivalent, along with strong communication and organizational skills. Relevant experience in healthcare, customer service, or administrative roles is beneficial, and familiarity with electronic health records (EHR) systems is often required. Some employers may prefer or require certification in medical billing or coding.

What are popular job titles related to Remote Patient Intake jobs in Austin, TX?

For Remote Patient Intake jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Patient Intake jobs in Austin, TX look for?

The top searched job categories for Remote Patient Intake jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Patient Intake jobs?

Cities near Austin, TX with the most Remote Patient Intake job openings:

Remote Patient Intake jobs near you

Virtual Executive Assistant -- Patient Success Operations [Remote]

Austin, TX • Remote

Legion Health
Health Care and Social Assistance • 1 - 10 employees
Learn more about Legion Healthexternal

$5 - $15/hr

Full-time

Re-posted 22 days ago

Job description

🧠 About Legion Health

At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we’re on a mission to deliver that at scale.

Legion Health is a full-stack AI-native psychiatry network—our clinicians provide care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). Our vision? A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. And a 10X better clinician experience that frees our providers to focus on what matters most: caring for patients.

Join us as we build the future of mental health—and the highest‑quality, most efficient, and widest-reaching vehicle in healthcare. Powered by both humans and AI.

📍 Role Logistics

  • Job Type: Contract

  • Role Type: Patient Success

  • Ideal Experience Level: 2+ years of experience

  • Location: Fully Remote

  • Work Hours: 1:00 PM to 9:30 PM Central Time

🚀 The Opportunity

We’re looking for a patient-focused, detail-oriented Patient Experience Representative to support patients throughout their care journey at Legion Health. This role is ideal for someone with experience supporting patients directly in a digital health / telehealth environment and who is comfortable communicating by phone and messaging while navigating healthcare workflows.
We’re a fast-paced startup, so the right person is proactive, adaptable, and energized by building and improving processes as we scale. You’ll deliver exceptional patient support while coordinating the operational work that enables clinical care—reducing friction, creating clarity, and ensuring follow-through across teams.
Important note on the “clinical” piece: This is a non-clinical role (you will not provide medical advice, diagnosis, or treatment). However, you’ll work closely with clinical operations—supporting patients with logistics and routing items to the clinical team with clear documentation. A clinical background or comfort with clinical language is a plus, but not required.

✅ Responsibilities and Deliverables

  • Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication

  • Provide compassionate, top-notch support with a strong focus on patient satisfaction

  • Assist with scheduling appointments, rescheduling, and helping patients onboard

  • Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins

  • Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including:
    Prior authorizations (collecting info, tracking status, and escalating as needed)
    Prescription and refill coordination (triaging requests and routing to the clinical team)
    FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up)
    General administrative tasks and patient coordination across internal teams

  • Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support

  • Identify recurring patient issues and share feedback to improve workflows and quality of service

  • Work closely with team members to resolve patient concerns quickly and effectively

  • Maintain a reliable, high-speed internet connection for smooth and consistent communication

  • Always aim to deliver the best experience possible for our patients

🏆 You’ll Be Successful If You Are…

  • Proficient in spoken and written English
    Calm under pressure and able to support patients with empathy—especially in sensitive situations

  • A quick learner who can adapt to new processes and stay up to date with changes
    Organized and efficient, able to manage multiple conversations without missing details

  • Comfortable working in a fast-paced, ever-evolving startup environment
    Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)
    Detail-oriented with strong follow-through and clear documentation habits

  • Comfortable partnering with clinical teams while staying firmly within a non-clinical scope

🧰 Ideal Background and Skills

  • 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)

  • Previous experience in a telehealth or call center environment is highly preferred

  • Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)

  • Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed

  • The most important qualifications are patient empathy, operational execution, and clear communication

💰 Compensation & Benefits

  • Hourly Compensation: $5-$15 per hour

  • Work Hours: 1:00 PM to 9:30 PM Central Time

  • Work Setup: Fully Remote

  • Impact: Work on something that truly matters to millions of patients and families.