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Remote Patient Access Representative Mercy Jobs in Virginia

Sentara Healthcare

Customer Service Representative I

Virginia Beach, VA · On-site +1

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area ... or patient services needs such as updating billing information, establishing payment plans ...

Sentara Healthcare

Customer Service Representative I

Harrisonburg, VA · On-site +1

$15 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote position; however, candidates must reside in Harrisonburg/Rockingham County ... or patient services needs such as updating billing information, establishing payment plans ...

Sentara Healthcare

Customer Service Representative I

Harrisonburg, VA · On-site +1

$15 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote position; however, candidates must reside in Harrisonburg area. You must be able ... or patient services needs such as updating billing information, establishing payment plans ...

Albanymed

Inpatient Hospital Coder - Remote

Broadway, VA · Remote

$59K - $88K/yr

... accurate coding to represent that patient services on the hospital claim. * Comply with ... This role may require access to information considered sensitive to Albany Med Health System, its ...

Sentara Healthcare

Customer Service Representative I

Virginia Beach, VA · On-site +1

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area ... or patient services needs such as updating billing information, establishing payment plans ...

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All JobsPatient Access Representative Mercy JobsRemote Patient Access Representative Mercy JobsRemote Patient Access Representative Mercy Jobs in Virginia

Remote Patient Access Representative Mercy information

What is the difference between Remote Patient Access Representative Mercy vs Remote Patient Scheduler?

AspectRemote Patient Access Representative MercyRemote Patient Scheduler
CredentialsHigh school diploma or equivalent; healthcare experience often preferredHigh school diploma or equivalent; healthcare or scheduling experience beneficial
Work EnvironmentRemote, healthcare facility or hospital settingRemote, healthcare facility or hospital setting
Employer & Industry UsageUsed by Mercy and similar healthcare providers for patient intakeUsed by Mercy and similar healthcare providers for appointment scheduling

Both roles are remote healthcare positions within Mercy, focusing on patient interactions. The Remote Patient Access Representative Mercy primarily handles patient registration, insurance verification, and data entry, while the Remote Patient Scheduler concentrates on scheduling appointments and managing calendars. Both require healthcare knowledge and excellent communication skills, but their core responsibilities differ slightly, catering to different stages of patient care coordination.

What are popular job titles related to Remote Patient Access Representative Mercy jobs in Virginia?

For Remote Patient Access Representative Mercy jobs in Virginia, the most frequently searched job titles are:

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Cities in Virginia with the most Remote Patient Access Representative Mercy job openings:

Remote Patient Access Representative Mercy jobs near you

Remote Customer Service Representative

MCI Military Recruitment

Norfolk, VA • Remote

$14/hr

Full-time

Re-posted 6 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers