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What are some common challenges faced by employees working remotely for Optum Puerto Rico, and how can they be addressed?

One common challenge for remote Optum Puerto Rico employees is maintaining clear communication and collaboration with colleagues and supervisors across different locations and time zones. To address this, Optum emphasizes the use of digital communication platforms, regular team check-ins, and clear documentation of work processes. Additionally, remote employees may need to be proactive in seeking feedback and support, and should make use of the company's resources for training and professional development to stay connected and engaged. Building a structured daily routine and setting clear boundaries between work and personal time can also help remote team members succeed.

What are the key skills and qualifications needed to thrive as a Remote Optum Puerto Rico Customer Service Representative, and why are they important?

To thrive as a Remote Optum Puerto Rico Customer Service Representative, you need strong communication skills, fluency in English and Spanish, and experience in customer service or healthcare support. Familiarity with CRM systems, call center software, and basic computer proficiency are typically required, and knowledge of healthcare terminology or HIPAA compliance is a plus. Outstanding problem-solving abilities, patience, and empathy help professionals excel in assisting diverse members and resolving their concerns. These skills are essential for delivering high-quality service, ensuring customer satisfaction, and maintaining compliance in a remote healthcare environment.

What are Remote Optum Puerto Rico jobs?

Remote Optum Puerto Rico jobs are employment opportunities with Optum, a healthcare services and innovation company, that allow individuals in Puerto Rico to work from home or another remote location. These positions can include customer service representatives, claims processors, nurses, and other healthcare support roles. Employees in these positions use secure technology to access company systems, interact with patients or providers, and support healthcare operations. Working remotely with Optum Puerto Rico offers flexibility, but still requires reliable internet access and adherence to company protocols. These jobs are ideal for those seeking work-life balance while contributing to healthcare solutions.

What is the difference between Remote Optum Puerto Rico vs Remote Optum Customer Service Representative?

AspectRemote Optum Puerto RicoRemote Optum Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, based in Puerto Rico, with healthcare and administrative tasksRemote, handling customer inquiries for healthcare services
Employer & IndustryOptum, healthcare and insurance industryOptum, healthcare and insurance industry

Remote Optum Puerto Rico roles typically involve administrative or healthcare-related tasks in a remote setting based in Puerto Rico, often requiring specific healthcare certifications. In contrast, Remote Optum Customer Service Representatives focus on assisting customers with healthcare inquiries, primarily requiring customer service skills. Both roles are remote and within the healthcare industry, but they differ in job focus and credential requirements.

More about Remote Optum Puerto Rico jobs
What cities are hiring for Remote Optum Puerto Rico jobs? Cities with the most Remote Optum Puerto Rico job openings:
What are the most commonly searched types of Optum Puerto Rico jobs? The most popular types of Optum Puerto Rico jobs are:
What states have the most Remote Optum Puerto Rico jobs? States with the most job openings for Remote Optum Puerto Rico jobs include:
What job categories do people searching Remote Optum Puerto Rico jobs look for? The top searched job categories for Remote Optum Puerto Rico jobs are:
Remote Optum Puerto Rico jobs near you
Infographic showing various Remote Optum Puerto Rico job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 45% Physical, and 55% Remote job distribution.
Remote Fraud Call Center Representative - Puerto Rico

Remote Fraud Call Center Representative - Puerto Rico

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$12.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Conduent rating

5.9

Company rating: 5.9 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

36th of 71 rated call and contact centers

Job description


Remote Fraud Call Center Representative - Puerto Rico
Must be proficient in English.
Must reside in Puerto Rico to be considered.
$12.10 HR
Opportunity to earn an additional $350 per month.
Great Benefits and Paid Training!
As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.
What we offer:
  • Work From Home
  • We are currently hiring for the following shifts: 12:00 PM-9:00 PM, 3:00 PM-12:00 AM Days off will vary.
  • Full-Time Employment: Reliable schedule and stability.
  • Competitive Pay: $12.10 starting on day one.
    • Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying.
  • Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday.
    • This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
  • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)
  • Paid Training: Get the training you need to excel.
  • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Full Benefits: Comprehensive benefit options and a great work environment that values your success

What You'll Do:
  • Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
  • Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
  • Process fraud claims and disputes per client guidelines.
  • Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
  • Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
  • Support team operations with other duties and tasks as assigned.

What We're Looking For:
  • A clear communicator who can explain complex topics in simple terms.
  • A passionate, reliable professional with integrity and a drive to deliver exceptional service.
  • Someone committed to excellent attendance and able to follow a structured, full-time schedule.
  • A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
  • Strong written and verbal communication skills with attention to accuracy.
  • Comfortable navigating multiple systems and screens in a fast-paced environment.
  • Ready to take high-volume calls while maintaining focus and professionalism.

Required Qualifications:
  • Must be at least 18 years old and possess a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Complete a background check, credit check, and security fingerprinting.
  • Working knowledge of computers and Windows applications.

Training Requirements:
  • Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support).
  • Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements:
  • Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
  • Must maintain a dedicated work area with a desk, chair, power access, and direct LAN (wired) connection.
  • Company equipment will be provided

Preferred Qualifications:
  • 6 months of experience in the banking or financial industry.

Looking for more information?
We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.
Landing Page: About Call Center Representative Role
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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