ZipRecruiter

Log In

2

Remote Optum Puerto Rico Jobs (NOW HIRING)

RelateCare

$11/hr

Please note that this role is ONLY open to candidates currently residing in Puerto Rico. Mission ... Remote

RelateCare

$11/hr

Please note that this role is ONLY open to candidates currently residing in Puerto Rico. Mission ... Remote

next page

Showing results 1-20

All JobsOptum Puerto Rico JobsRemote Optum Puerto Rico Jobs

Remote Optum Puerto Rico information

What are some common challenges faced by employees working remotely for Optum Puerto Rico, and how can they be addressed?

One common challenge for remote Optum Puerto Rico employees is maintaining clear communication and collaboration with colleagues and supervisors across different locations and time zones. To address this, Optum emphasizes the use of digital communication platforms, regular team check-ins, and clear documentation of work processes. Additionally, remote employees may need to be proactive in seeking feedback and support, and should make use of the company's resources for training and professional development to stay connected and engaged. Building a structured daily routine and setting clear boundaries between work and personal time can also help remote team members succeed.

What are the key skills and qualifications needed to thrive as a Remote Optum Puerto Rico Customer Service Representative, and why are they important?

To thrive as a Remote Optum Puerto Rico Customer Service Representative, you need strong communication skills, fluency in English and Spanish, and experience in customer service or healthcare support. Familiarity with CRM systems, call center software, and basic computer proficiency are typically required, and knowledge of healthcare terminology or HIPAA compliance is a plus. Outstanding problem-solving abilities, patience, and empathy help professionals excel in assisting diverse members and resolving their concerns. These skills are essential for delivering high-quality service, ensuring customer satisfaction, and maintaining compliance in a remote healthcare environment.

What are Remote Optum Puerto Rico jobs?

Remote Optum Puerto Rico jobs are employment opportunities with Optum, a healthcare services and innovation company, that allow individuals in Puerto Rico to work from home or another remote location. These positions can include customer service representatives, claims processors, nurses, and other healthcare support roles. Employees in these positions use secure technology to access company systems, interact with patients or providers, and support healthcare operations. Working remotely with Optum Puerto Rico offers flexibility, but still requires reliable internet access and adherence to company protocols. These jobs are ideal for those seeking work-life balance while contributing to healthcare solutions.

What is the difference between Remote Optum Puerto Rico vs Remote Optum Customer Service Representative?

AspectRemote Optum Puerto RicoRemote Optum Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, based in Puerto Rico, with healthcare and administrative tasksRemote, handling customer inquiries for healthcare services
Employer & IndustryOptum, healthcare and insurance industryOptum, healthcare and insurance industry

Remote Optum Puerto Rico roles typically involve administrative or healthcare-related tasks in a remote setting based in Puerto Rico, often requiring specific healthcare certifications. In contrast, Remote Optum Customer Service Representatives focus on assisting customers with healthcare inquiries, primarily requiring customer service skills. Both roles are remote and within the healthcare industry, but they differ in job focus and credential requirements.

More about Remote Optum Puerto Rico jobs
What cities are hiring for Remote Optum Puerto Rico jobs? Cities with the most Remote Optum Puerto Rico job openings:
What are the most commonly searched types of Optum Puerto Rico jobs? The most popular types of Optum Puerto Rico jobs are:
What states have the most Remote Optum Puerto Rico jobs? States with the most job openings for Remote Optum Puerto Rico jobs include:
What job categories do people searching Remote Optum Puerto Rico jobs look for? The top searched job categories for Remote Optum Puerto Rico jobs are:
Remote Optum Puerto Rico jobs near you
Infographic showing various Remote Optum Puerto Rico job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, and 12% Part Time. Highlights an 92% Physical, and 8% Remote job distribution.
Patient Service Representative - English Speaking, Puerto Rico based

Patient Service Representative - English Speaking, Puerto Rico based

RelateCare

Remote

$11/hr

Full-time

Re-posted 20 days ago

Job description

Job description:

Please note that this role is ONLY open to candidates currently residing in Puerto Rico.

Mission Statement

We connect patients, providers, and caregivers to the right care, at the right time, in the right place, resulting in exceptional experiences and outcomes for patients and providers.

Our vision is to be the partner of choice for healthcare organizations in the delivery of patient access solutions.

The specific behaviors and skills we care about most are Integrity, Innovation, Collaboration, Empathy and Excellence.

Summary

We are rapidly expanding and we are looking for Patient Scheduling Representatives who reside in Puerto Rico and are available to work remotely.

We specialize in connecting patients, providers and caregivers ensuring that patients can access the right care at the right time and in the right place. We are a multidisciplinary team of nurses, contact management specialists and technologists who work with leading hospital and health organizations.

Shift pattern:

8 hour shifts, falling between 8am and 8pm Monday to Sun. The role will be discussed in more detail during the interview process.

Key Duties:

  • Receiving inbound calls from patients looking to schedule physician appointments
  • Connecting patients, providers and caregivers to the right care, at the right time, in the right place, resulting in an exceptional experience and outcome for patients and providers
  • Verifying and reviewing patient insurance coverage and benefit eligibility
  • Resolving patient requests efficiently
  • Accurately entering patient data into multiple systems

Candidate Requirements:

  • Must be resident in Puerto Rico
  • Must be able to work remotely
  • Must have fixed line broadband internet connectivity
  • Exceptional customer service skills
  • Empathy and the ability to soothe anxious callers
  • Previous customer service experience (face to face or contact center)
  • Excellent communication skills, both written and verbal
  • Fluent English and the ability to relay information to callers in an easily understood manner
  • Ability to multitask
  • Computer literacy and ability to learn new systems
  • Adaptability to changes in processes and procedures

Job Type: Full-time

Benefits:

  • Employee assistance program

Experience:

  • customer service: 1 year (Preferred)

Language:

  • English (Required)

Location:

  • Puerto Rico (Required)

Work Location: Remote

Apply