Remote Operations Manager Jobs in Worcester, MA (NOW HIRING)

We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Regional Director Operations & Revenue Development fosters brand equity, best in class operations, and net unit growth by consulting and supporting assigned hotels focusing on revenue performance, guest satisfaction, and brand program and standards execution. Serving as the primary face of the brand, the position develops meaningful hotel owner and operator relationships through authentic engagements.
The position is responsible for creating visible brand value for stakeholders, partnering with the hotel sales team to deliver booked business and viable sales leads by conducting in-market sales calls and marketing events. The position consults and educates hotel owner and operators on effective sales and operational best practices to influence revenue growth.
Fluent in Spanish & English is preferred.
Stakeholders:
Hotel Owners, Operators & Management Companies
Sonesta Stakeholders, Franchise Operations / Global Sales / Marketing Leadership
Success Measures:
Hotel RevPAR and Revenue Generation Index Growth
Reputation and Quality Assurance Performance
Owner/Operator Satisfaction & Retention
This position will oversee a territory primarily based in Texas (1 off properties based in New Mexico and Oklahoma) of 40-45 properties. Though the role is remote/travel we do require the chosen candidate to be based in Texas.

Job Description

• Conducts on-property business performance consultative visits with owners/operators in assigned region.
• Analyzes, develops, and delivers Business Performance 360 consultative reviews and business improvement recommendations.
• Reviews and updates Property Improvement Plans
• Conducts periodic training on-property, at in-region Townhalls, and Brand Conferences related to brand programs, standards, and other assigned curriculum.
• Monitors and follows-up with hotels regarding completion of action items such as PIP, RFPs, and other time sensitive obligations.
• Assists hotel's sales and marketing efforts by:
  • Conducting hotel market assessments and identifying sales opportunities.
  • Partnering with the hotel by making in-market sales calls to develop and deliver both booked and qualified sales lead opportunities.
• Partners with the regional Franchise Services Manager regarding hotel performance and any escalated support issues.
• Advocates the voice of the franchisee in balance with Sonesta objectives, to continuously improve brand tools, resources, strategies, and program development to provide an optimal owner/operator experience and results with the brand.
• Engages in resolution of escalated owner/operator feedback regarding brand performance, brand satisfaction, and license agreement provisions.

You should be:

• Experienced.Bachelor's degree or relevant experience in lieu of degree. 10+ years professional multi-unit hotel operations and revenue generation leadership
• Bilingual - Spanish & English are preferred for this role
• An inspirational consultant: You are dynamic yet can adapt to all business learning levels and styles. You inspire others to try new things.
• An exceptional communicator.You excel in an environment of influence without control to achieve objectives. You have excellent interpersonal, written, and oral communication skill demonstrated by the ability to listen and empathize with others, convey wisdom and confidence, and motivate others to do the same.

• Technically Proficient. Proficient knowledge of desktop productivity tools including MS Excel, Word, PowerPoint, electronic scheduling and e-mail systems business intelligence analysis tools, and CRM account management systems.Preference for SynXis CR & Travelclick Agency 360

• Organized. Highly organized and demonstrate success as a self-starter and ability to effectively prioritize work to meet deadlines. You must have the ability to multi-task across different disciplines and time zones utilizing multiple forms of communication including email, telephone, and written correspondence.

• Passionate.You create and deliver best in class hotel operations and sales support and take professional and personal interest in the success of your stakeholders.
• Flexible. You are adaptable and enjoy moving with changing business needs and priorities. Up to 90% travel.

• Resourceful.You are collaborative, routinely interacting with key stakeholders and subject matter experts. You are constantly seeking ways to accomplish work efficiently and effectively, socializing best practices with teammates and supervisors.
• A Self-Starter. You are proactive in accomplishing goals and achieve business objectives individually, and with a team.
• Results-oriented.You make things happen and have a proven track record of driving change.
• Nice. We only hire extremely nice people.

Additional Job Information/Anticipated

Pay Range

Pay Range: $95k - $120k. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific overall experience

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.