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Remote Operations Manager Jobs in Springfield, VA

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Contact Center Operations Manager is responsible for ensuring high-quality service ... Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware) * Strong Excel or reporting ...

ICF

Operations Lead (Enterprise Platforms)

Reston, VA · Remote

Working closely with the Program Manager and Government stakeholders, the Operations Lead will ... Job Location Remote work within the United States is authorized.Must support US Eastern time zone ...

Kaizen Labs

IT Operations Manager (Contract)

Washington, DC · Remote

$75 - $110/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Device management is a program you would stand up rather than one you would inherit. Our government ... Office & Remote Setup * Up to $750 one-time home office or desk setup stipend for NYC-based ...

CenCore LLC

Operations Program Manager

Manassas, VA · On-site +1

$100K - $115K/yr

Ability to manage multiple priorities, deadlines, and stakeholder needs in a remote work ... Experience supporting security operations, government contracts, cleared programs, or mission ...

U.S. Secret Service

Operations Supervisor

Washington, DC · On-site +1

$143K - $187K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversees integrated programs related to property and fleet management, internal and external ... Develops adequate procedures to maintain continuity of operations; and participates in formal ...

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All JobsOperations JobsRemote Operations Manager JobsRemote Operations Manager Jobs in Springfield, VA

Remote Operations Manager information

See Springfield, VA salary details

$32.4K

$66.3K

$123.8K

How much do remote operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote operations manager in Springfield, VA is $66,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $81,000.00 per year, depending on experience, location, and employer.

What is a remote operations manager?

A Remote Operations Manager is responsible for overseeing and coordinating business operations from a remote location rather than a traditional office setting. This role typically involves managing teams, workflows, and processes to ensure efficiency, productivity, and alignment with company goals, all while leveraging digital tools and communication platforms. Remote Operations Managers must be skilled in virtual leadership, project management, and problem-solving to effectively support distributed teams. Their duties often include monitoring key performance indicators, implementing process improvements, and ensuring smooth day-to-day operations despite geographical distances.

What does a remote operations manager do?

The job duties of a remote operations manager involve managing a production process or the provision of a service. As a remote operations manager, you work from home to monitor business operations, plan a budget, and come up with strategies to improve efficiency, quality, and profits. Some of your job responsibilities vary depending on the industry in which you work. In fields such as production, you oversee quality assurance (QA) operations. In all positions, you coordinate with employees and departments and run meetings virtually. Some jobs require you to visit work or production sites occasionally.

What are the key skills and qualifications needed to thrive as a remote operations manager, and why are they important?

To succeed as a Remote Operations Manager, you need strong leadership, project management, and organizational skills, usually supported by a relevant degree and operations experience. Familiarity with remote collaboration tools like Slack, Asana, and Zoom, as well as knowledge of workflow management systems, is essential. Excellent communication, problem-solving abilities, and a high degree of self-motivation help you effectively lead distributed teams. These competencies are critical for ensuring operational efficiency, team alignment, and successful delivery of business objectives in a remote environment.

How do remote operations managers effectively oversee distributed teams and ensure smooth workflow?

Remote Operations Managers typically rely on digital collaboration tools and clear communication protocols to coordinate team activities across different locations. They schedule regular virtual check-ins, set clear expectations, and monitor progress using project management software. Building trust and fostering engagement are crucial, as is being proactive in addressing time zone differences and potential communication barriers. This role often requires adaptability and strong problem-solving skills to maintain team cohesion and operational efficiency in a remote environment.

What is the difference between Remote Operations Manager vs Remote Project Coordinator?

AspectRemote Operations ManagerRemote Project Coordinator
ResponsibilitiesOversees daily operations, manages teams, ensures efficiencyAssists in project planning, coordinates tasks, tracks progress
Required SkillsLeadership, strategic planning, process optimizationCommunication, organization, scheduling
CertificationsOperations management, project management (e.g., PMP)Project management certifications (e.g., CAPM, PMP)
Work EnvironmentRemote, cross-functional teams, management levelRemote, project teams, coordination role

The Remote Operations Manager focuses on overseeing overall operations and team management, requiring strategic and leadership skills. In contrast, the Remote Project Coordinator supports project execution, emphasizing organization and task coordination. Both roles often require project management certifications and operate in remote, team-based environments, but their scope and responsibilities differ significantly.

Can remote operations managers work remotely?

Remote operations managers can work remotely, as the role often involves overseeing processes, coordinating teams, and using digital communication tools. Many companies offer remote or hybrid arrangements for this position, especially with experience in project management and familiarity with collaboration software. However, some organizations may require on-site presence for certain tasks or meetings.

What's the average pay for a remote operations manager?

The average salary for a remote operations manager typically ranges from $70,000 to $120,000 per year, depending on experience, industry, and company size. Many remote roles also offer benefits such as flexible schedules and opportunities for leadership development.
More about Remote Operations Manager jobs

What are popular job titles related to Remote Operations Manager jobs in Springfield, VA?

For Remote Operations Manager jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Remote Operations Manager jobs in Springfield, VA look for?

The top searched job categories for Remote Operations Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Remote Operations Manager jobs?

Cities near Springfield, VA with the most Remote Operations Manager job openings:

Remote Operations Manager jobs near you
Infographic showing various Remote Operations Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $66,282 per year, or $31.9 per hour.

Contact Center Operations Manager

Integral

Vienna, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Overview
The Contact Center Operations Manager is responsible for ensuring high-quality service delivery across all customer interactions and operational processes. This role combines quality assurance, performance analysis, and operational support to identify process improvements, enhance agent performance, and maintain compliance with service standards and key performance indicators (KPIs). The analyst partners closely with QA, Training, and Operations teams to drive continuous improvement within the service desk environment.
Responsibilities
Quality Assurance
  • Conduct quality audits of service desk tickets, calls, and chats to assess communication effectiveness, issue resolution accuracy, and compliance with established processes.
  • Develop and maintain QA evaluation forms and scoring standards aligned with organizational objectives.
  • Provide detailed feedback and coaching recommendations to team leads and agents.
  • Track QA performance trends, identify common issues, and collaborate with Training and Operations to implement corrective actions.

Operational Support
  • Support daily operations through monitoring ticket queues, service levels, and agent adherence.
  • Assist with shift coverage planning, ticket routing, and escalation management.
  • Generate weekly and monthly reports on KPIs such as SLA compliance, resolution times, backlog, and customer satisfaction.
  • Collaborate with the Real-Time Adherence and Workforce Management teams to ensure coverage and operational continuity.

Process Improvement
  • Identify opportunities to streamline service desk workflows and improve ticket handling efficiency.
  • Document and update SOPs (Standard Operating Procedures) for operational and support processes.
  • Partner with IT, QA, and Training teams to implement new tools, automation, or system enhancements.
  • Participate in root-cause analysis for recurring incidents and recommend preventive actions.

Data Analysis & Reporting
  • Analyze QA and operational metrics to uncover performance gaps or training needs.
  • Prepare dashboards summarizing trends in communication quality, issue resolution, and customer satisfaction.
  • Support leadership in preparing executive-level reports and presentations.

Qualifications
Required:
  • Clearance: Active Secret
  • Education: Bachelor's degree in Business, IT, or a related field preferred (or equivalent work experience). Instead of a degree, please have:

Experience:
  • 2-4 years in a service desk, contact center, or customer support environment.
  • 1-2 years in a QA, operations support, or performance analytics role preferred.

Technical Skills:
  • Proficient with ticketing systems (e.g., ServiceNow, Salesforce, Zendesk)
  • Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware)
  • Strong Excel or reporting skills (pivot tables, formulas, dashboards).
  • Knowledge of QA frameworks and performance metrics (AHT, THT, SLA).

Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent communication and documentation skills.
  • Detail-oriented, organized, and able to manage multiple priorities.

Key Competencies:
  • Communication: Clear, professional, and customer-focused.
  • Issue Resolution: Analytical mindset with a focus on root cause and resolution quality.
  • Process Compliance: Consistently ensures adherence to operational standards and SOPs.
  • Efficiency & Timeliness: Balances speed and accuracy in service delivery and reporting.
  • Collaboration: Works effectively with cross-functional teams in a fast-paced environment

Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability

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