Remote Operations Manager Jobs in Rhode Island (NOW HIRING)

Location: Remote – Michigan residents

Lead Morley’s Appian center of excellence (COE) as the senior technical and people leader for Appian solution delivery. You’ll set the strategy for how Morley uses the Appian platform, guide architecture and development standards and help teams deliver scalable, secure applications that meet business needs.

Why Apply

• Make real impact at scale: You’ll set Appian standards and design patterns that improve delivery across multiple initiatives.
• Lead and grow a team: You’ll mentor developers at all levels and build a high-performing COE culture.
• Own the platform direction: You’ll guide architecture, governance, integrations and platform optimization.
• Stay close to meaningful work: You’ll solve complex problems and advise leaders on technical decisions that matter.
• Work from home: You’ll get the flexibility of a remote role while leading enterprise-level delivery.

What You’ll Do

Lead Appian strategy and solution architecture

• Set the strategic use of the Appian platform across projects and initiatives
• Define and promote Appian design patterns, development standards and technical best practices
• Guide architecture and design for new applications, integrations and platform optimization

Handle project scoping and delivery leadership

• Guide project scoping, solution planning and development execution to give teams clear direction, realistic estimates and technically sound implementation plans
• Partner with business and technology stakeholders to turn requirements into actionable delivery approaches
• Oversee multiple projects when needed, keeping teams aligned to timelines, quality and priorities

Manage, mentor and develop the team

• Provide technical leadership, coaching, feedback and growth support to developers
• Help team members solve design, configuration, integration and performance challenges
• Build a culture of accountability, collaboration and continuous improvement

Run COE oversight and governance

• Oversee the Appian COE, including governance, reusable assets and delivery frameworks
• Provide architectural review and consistent guidance across teams
• Strengthen disciplined development practices to improve quality and reduce risk

Serve as a senior advisor and problem solver

• Advise leaders on Appian capabilities, delivery considerations, technical risks and solution options
• Support complex troubleshooting by finding root causes and recommending sustainable fixes
• Act as a trusted escalation point for technical decisions and cross-functional coordination

Lead integration and technical delivery standards

• Guide integrations between Appian and external systems using web services, FTP and JMS
• Ensure integrations are secure, reliable and aligned with enterprise architecture standards
• Improve system interoperability, performance and maintainability through strong architecture practices

Support vendor management and platform operations

• Help manage the relationship with Appian and coordinate external development resources as needed
• Support awareness and adoption of new platform releases and features

Own production support and service management

• Lead IT service management support including incident, problem, change and release management
• Coordinate support across Appian, external partners and internal dependencies

Partner on security

• Work with Morley’s cybersecurity officer to ensure the platform meets Morley and client security standards

Questions Before You Apply?

Required Skills

• Demonstrated ability to lead technical teams and deliver successful software outcomes in complex environments
• Strong communication and stakeholder management skills, including the ability to influence decisions and align technical work to business goals
• Ability to lead through ambiguity, manage competing priorities and maintain quality across multiple initiatives

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• Education: Bachelor’s degree in MIS, Computer Science or related field
• Experience:
  • 10+ years of IT experience, including 5+ years as an applications development leader
  • Deep technical experience with the Appian platform, including solution design, development and established Appian design patterns
  • Senior-level experience in software development, technical leadership or solution architecture
  • Strong background in software delivery methods and application architecture
  • Experience with integration technologies including web services, FTP and JMS
  • Proven people leadership experience: managing teams, mentoring developers and overseeing delivery across multiple projects
• Able to work the following hours:
  • Monday - Friday, 8 a.m. to 5 p.m. Eastern / 7 a.m. to 4 p.m. Central / 6 a.m. to 3 p.m. Mountain / 5 a.m. to 2 p.m. Pacific time
  • Flexible to provide support after standard work hours or on weekends if needed

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy