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Remote Operations Analyst Jobs in Toronto, ON (NOW HIRING)

StarTech.com

Data Analyst

Toronto, ON · On-site +1

  • Medical

  • Retirement

London, ON | Hybrid/Remote | StarTech.com StarTech.com is continuing to grow our Data Analytics team and we are looking for a Data Analyst who is passionate about turning data into actionable ...

SGI

Actuarial Analyst (Auto/Property Pricing)

Toronto, ON · On-site +1

CA$74K - CA$132K/yr

The preference is for candidates in Regina, but the role is eligible for remote work and candidates ... insurance operations and reflect factors and trends into our models. * Creates formal reports ...

PermitFlow

Permit Operations Lead (Fully Remote)

Toronto, ON · Remote

$70K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Analytical Thinker: You're data-driven in your decision-making. You know how to gather, interpret ... enhance operational efficiency. * Ensure Compliance and Accuracy: Guarantee that all permit ...

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

This role can be remote but needs to be able to visit local businesses in the GTA. What you'll do ... Assisting with internal initiatives relating to infrastructure operations, including production and ...

Chemtrade

Director, Operational Excellence

Toronto, ON · On-site +1

CA$210K - CA$220K/yr

  • Retirement

This role is offered as a remote position to be home-based, with travel requirements, across either ... By putting people at the center of our operations, we build strong connections, nurture innovation ...

Chemtrade

Director, Operational Excellence

Toronto, ON · On-site +1

CA$210K - CA$220K/yr

  • Retirement

This role is offered as a remote position to be home-based, with travel requirements, across either ... By putting people at the center of our operations, we build strong connections, nurture innovation ...

Chemtrade

Director, Operational Excellence

Toronto, ON · On-site +1

CA$210K - CA$220K/yr

  • Retirement

This role is offered as a remote position to be home-based, with travel requirements, across either ... By putting people at the center of our operations, we build strong connections, nurture innovation ...

Teleperformance

Business Analyst

Toronto, ON · On-site +1

CA$47K/yr

  • Medical

  • Dental

  • PTO

About the Job The Business Analyst plays a critical role inoptimizingcall center operations. This roleis responsible foranalyzing data,identifyingopportunities for improvement, and collaborating with ...

Lifeworks

Jr. Quality Assurance Analyst

Toronto, ON · On-site +1

CA$50K - CA$60K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote (Canada) Job Function: Retirement and Benefits Solutions Status: Permanent full-time ... Experience with Azure DevOps (ADO) for test management and defect tracking * Selenium and Java ...

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Remote Operations Analyst information

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How much do remote operations analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote operations analyst in Toronto, ON is $29.52, according to ZipRecruiter salary data. Most workers in this role earn between $22.48 and $32.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote operations analyst?

To thrive as a Remote Operations Analyst, you need strong analytical abilities, data interpretation skills, and experience with process optimization, typically supported by a degree in business, operations, or a related field. Familiarity with tools like Excel, data visualization platforms (such as Tableau or Power BI), and workflow management systems is commonly required, and certifications in Lean Six Sigma or project management can be advantageous. Excellent communication, time management, and problem-solving skills are essential for collaborating with cross-functional teams and working independently. These competencies are crucial for accurately monitoring operational performance and driving improvements from a remote setting.

What are the typical daily responsibilities of a remote operations analyst?

As a Remote Operations Analyst, your typical day involves gathering and analyzing operational data, identifying trends or inefficiencies, and generating actionable insights to enhance workflows. You'll often work with digital dashboards and reporting tools to monitor key performance indicators and create reports for management. Collaboration is frequent with other departments, such as IT, customer service, or logistics, to implement process improvements or investigate challenges. While your work is largely independent, strong virtual teamwork and communication skills are vital to keep projects on track and ensure seamless remote collaboration.

What is a remote operations analyst?

A Remote Operations Analyst monitors and manages operational processes, systems, or data for a company from a remote location. They analyze performance metrics, troubleshoot issues, and optimize workflows to ensure efficiency. This role often involves using digital tools, data analytics, and communication platforms to collaborate with teams and provide actionable insights. Industries such as finance, technology, and logistics frequently employ Remote Operations Analysts to maintain seamless operations across distributed teams. Strong analytical, problem-solving, and communication skills are essential for success in this role.

What are the most commonly searched types of Operations Analyst jobs in Toronto, ON?

The most popular types of Operations Analyst jobs in Toronto, ON are:

What are popular job titles related to Remote Operations Analyst jobs in Toronto, ON?

For Remote Operations Analyst jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Operations Analyst jobs in Toronto, ON look for?

The top searched job categories for Remote Operations Analyst jobs in Toronto, ON are:

Remote Operations Analyst jobs near you
Infographic showing various Remote Operations Analyst job openings in Toronto, ON as of August 2026, with employment types broken down into 66% Full Time, 25% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,411 per year, or $29.5 per hour.

Community & Customer Feedback Operations Specialist

NearSource

Toronto, ON • Remote

Full-time

Posted 10 days ago

Job description

Job Title: Community & Customer Feedback Operations Specialist
Job Location: 100% Remote, Canada
Job Type: T4 Contract
Experience: 4+ Years
Rate: CAD 55 - 62 per hour

Role Summary: NearSource is seeking a Community & Customer Feedback Operations Specialist to support customer engagement, Voice of Customer initiatives, and community operations for a Fortune 500 enterprise software organization. This role combines community management, customer feedback operations, and cross-functional program coordination to ensure customer insights are captured, synthesized, and translated into actionable recommendations that influence product strategy and user experience.

Key Responsibilities

Community & Ideas Forum Management

  • Manage the Ideas Forum as a strategic Voice of Customer channel, ensuring timely review, response, and status updates for customer-submitted ideas.
  • Review, triage, and evaluate customer feedback to determine relevance, product scope, duplicate submissions, implementation status, and support-related inquiries.
  • Engage directly with customers to gather additional context, workflows, screenshots, and supporting information when required.
  • Maintain accurate idea statuses in accordance with established governance and operational guidelines.
  • Document rationale for status updates and provide references to relevant documentation, product announcements, or roadmap information.
  • Identify high-impact customer feedback and elevate strategic insights to Product Management and User Experience teams.
  • Coordinate with cross-functional stakeholders to route, merge, or reassign submissions where appropriate.
  • Drive continuous improvement of the Ideas Forum by maintaining high-quality, actionable customer feedback.

Customer Council Program Management

  • Lead the operational management of the Customer Council program, fostering meaningful collaboration between enterprise customers and internal product teams.
  • Coordinate recurring Customer Council meetings, including planning, scheduling, agenda development, and stakeholder alignment.
  • Partner with Product Managers, User Experience teams, Experience Researchers, and cross-functional stakeholders to gather discussion topics, feature validations, and customer feedback requests.
  • Prepare and distribute meeting agendas, supporting documentation, and presentation materials.
  • Serve as the primary point of contact for Customer Council participants, building strong professional relationships and encouraging ongoing engagement.
  • Support customer recruitment, onboarding, and retention activities for the Customer Council program.
  • Facilitate customer discussions alongside internal stakeholders while capturing detailed meeting notes, customer insights, feature requests, and validation outcomes.
  • Synthesize qualitative customer feedback into actionable recommendations that support product planning and decision-making.
  • Track action items, customer requests, follow-up commitments, and program deliverables through completion.
  • Maintain comprehensive documentation, customer feedback repositories, meeting records, and reporting dashboards.
  • Develop recurring reports highlighting customer sentiment, emerging trends, product feedback, and strategic opportunities.

Must-Have Skills

  • 4+ years of experience in community management, customer success, customer support, program management, product feedback management, market research, user research, or a related customer-facing role.
  • Demonstrated experience managing external customer relationships within a professional environment.
  • Strong customer success expertise with excellent communication and stakeholder management skills.
  • Hands-on experience using CRM platforms to manage customer interactions and engagement activities.
  • Experience leveraging AI tools to synthesize qualitative feedback, identify trends, and generate actionable insights.
  • Excellent written and verbal communication skills.
  • Proven ability to facilitate meetings, develop agendas, and coordinate follow-up activities.
  • Strong project management and organizational skills with the ability to manage multiple concurrent priorities.
  • Experience analyzing qualitative customer feedback and identifying recurring themes and opportunities.
  • Ability to work independently while collaborating effectively across Product Management, User Experience, Research, and Operations teams.
  • Strong analytical, problem-solving, and critical-thinking capabilities.
  • Exceptional attention to detail.

Nice-to-Have Skills

  • Experience managing customer advisory boards, customer councils, beta programs, user communities, or customer engagement programs.
  • Experience supporting SaaS products, enterprise software platforms, or technology organizations.
  • Familiarity with product development lifecycles and roadmap planning.
  • Experience collaborating with Product Managers, UX Researchers, Designers, Customer Success, or Product Operations teams.
  • Knowledge of enterprise licensing, account administration, or customer account management platforms.
  • Experience preparing executive-ready reports, customer feedback summaries, and presentation materials.

Success Measures

Success in this role will be demonstrated through:

  • Timely and consistent management of Ideas Forum submissions.
  • Accurate maintenance of customer feedback status and lifecycle tracking.
  • Increased customer engagement across community channels.
  • Successful execution and growth of the Customer Council program.
  • Delivery of high-quality meeting agendas, summaries, and action tracking.
  • Strong relationships with customers and cross-functional stakeholders.
  • Clear synthesis of Voice of Customer insights that influence product decisions.
  • Improved visibility and accessibility of customer feedback across internal teams.

Apply now, or share your resume with salary expectations at careers@nearsource.ca. Thank you for considering a career with us. Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there is a strong match, we will reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to application volume, but we genuinely appreciate your time and interest.

About NearSource: NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.

Equal Opportunity Employer: NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.