Remote Operations Analyst Jobs in Silver Spring, MD

Description

Red Pulley Technology Solutions, Inc. is seeking a Management Analyst III to support the ICE Health Service Corps (IHSC) Health Information Technology Unit (HITU) Enterprise Health IT Staffing and Professional Services Support program. This role provides enterprise-level management analysis, performance monitoring, and operational support to HITU leadership for the modernized EHR to ensure effective governance, reporting, and execution of the system and related health IT initiatives.

This position follows a remote delivery model supporting IHSC/HITU, consistent with current program operation; occasional on-site work at Government facilities may be required as directed by the COR, with reasonable advance notice.

• Location: Washington, DC Metro Area (Remote)
• U.S Citizenship required
• Clearance: Public Trust - Preliminary and Complete Fitness Determination Required
• Employment Type: Full-Time

Minimum Qualifications:

• Bachelor's degree 
• Advanced experience supporting large-scale EHR programs, including operational analysis, performance tracking, and readiness assessment 
• Strong analytical ability to evaluate EHR operational workloads, enhancement pipelines, and system usage trends 
• Expertise in developing program metrics, dashboards, and management reports for leadership decision-making 
• Ability to support EHR release coordination, including tracking impacts to operations, training, and support functions Ability to respond to high-priority analytical requests supporting leadership and mission needs

Requirements

Preferred Qualifications

• Prior experience supporting DHS, ICE, or federal health agency programs
• Experience facilitating  governance meetings and tracking action items for executive-level   stakeholders
• Familiarity with EHR release  management and operational readiness processes
• Strong written and verbal  communication skills for leadership-facing reporting

Key Responsibilities

• Provide senior analytical support  for the IHSC Electronic Health Record (EHR) program, focusing on  operations, performance, and readiness
• Analyze EHR workloads, enhancement pipelines, and operational metrics to inform leadership decision-making
• Develop and maintain analytical  dashboards and reporting products in support of Government-managed systems
• Support EHR release planning and  coordination, including tracking impacts to operations, training, and  support functions
• Facilitate EHR governance meetings, document decisions, and track action items
• Support operational planning,  resource analysis, and workload forecasting for EHR sustainment
• Apply qualitative and quantitative methods to examine data, identify trends, and recommend solutions to management challenges.
• Identify process improvement opportunities within EHR operations and governance processes
• Coordinate with clinical  stakeholders, technical teams, trainers, and leadership
• Maintain documentation related to EHR program operations, decisions, and outcomes

Benefits:

At Red Pulley Technology Solutions, we invest in our people so they can deliver exceptional results in support of critical missions. Our comprehensive benefits package includes:

• Competitive compensation aligned with experience and market conditions
• 401(k) retirement plan with company matching to support long-term financial security
• Comprehensive health coverage, including medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life insurance coverage for added peace of mind
• Generous paid time off (PTO) to support work-life balance
• Parental leave for growing families
• Professional development assistance, including training and certification support
• Tuition reimbursement to encourage continued education and career advancement

Our benefits reflect Red Pulley's commitment to workforce stability, professional growth, and creating an environment where mission-focused professionals can thrive.

Affirmative Action/EEO statement

Red Pulley is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.