Baltimore, MD · On-site +1
$60K - $80K/yr
Description Sales Operations Analyst Reports to: VP, Client Account Management Location ... Remote (U.S. only) or Hybrid within 40 miles of a FlexTG office Compensation: $60,000 - $80,000 ...
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Baltimore, MD · On-site +1
$60K - $80K/yr
Description Sales Operations Analyst Reports to: VP, Client Account Management Location ... Remote (U.S. only) or Hybrid within 40 miles of a FlexTG office Compensation: $60,000 - $80,000 ...
Apply Early
Baltimore, MD · Remote
$20 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · Remote
$20 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · Remote
$20 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · Remote
$20 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · Remote
$20 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · Remote
$20 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · Remote
$20 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · Remote
$20 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · Remote
$30 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · Remote
$30 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · Remote
$30 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · Remote
$30 - $70/hr
Remote (Ideally based in the US) Job Summary Join our customer's team as a Business Document Expert and play a pivotal role in evaluating and elevating the next generation of AI-driven productivity ...
Baltimore, MD · On-site +1
The successful candidate will primarily support Operations & Revenue Cycle Management through data ... This role can be remote but will need to travel into the corporate office as needed (Greenville, SC)
Baltimore, MD · On-site +1
The successful candidate will primarily support Operations & Revenue Cycle Management through data ... This role can be remote but will need to travel into the corporate office as needed (Greenville, SC)
Monitor regulatory changes and assess their operational impact on plan design and administration ... You have strong analytical skills and a deep knowledge of retirement plan regulations.
Monitor regulatory changes and assess their operational impact on plan design and administration ... You have strong analytical skills and a deep knowledge of retirement plan regulations.
Baltimore, MD · On-site +1
$69K - $86K/yr
Monitor regulatory changes and assess their operational impact on plan design and administration ... You have strong analytical skills and a deep knowledge of retirement plan regulations.
New
Quick apply
Apply Early
Baltimore, MD · On-site +1
$69K - $86K/yr
Monitor regulatory changes and assess their operational impact on plan design and administration ... You have strong analytical skills and a deep knowledge of retirement plan regulations.
New
Apply Early
Baltimore, MD · On-site +1
This position is a remote position with occasional visits to our client's Baltimore, Maryland ... This role will bridge the gap between cloud operations and finance by providing visibility into ...
Baltimore, MD · On-site +1
This position is a remote position with occasional visits to our client's Baltimore, Maryland ... This role will bridge the gap between cloud operations and finance by providing visibility into ...
Identify current processes and potential changes to ensure increased operational efficiencies and productivity improvements. * Conduct process analysis activities to include interviewing, observing ...
Identify current processes and potential changes to ensure increased operational efficiencies and productivity improvements. * Conduct process analysis activities to include interviewing, observing ...
Baltimore, MD · On-site +1
About the Role You will be supporting analytics and reporting initiatives across the organization ... s Platform delivers endpoint management, autonomous patching, backup, and remote access in a single ...
Baltimore, MD · On-site +1
About the Role You will be supporting analytics and reporting initiatives across the organization ... s Platform delivers endpoint management, autonomous patching, backup, and remote access in a single ...
Baltimore, MD · On-site +1
About the Role You will be supporting analytics and reporting initiatives across the organization ... s Platform delivers endpoint management, autonomous patching, backup, and remote access in a single ...
Quick apply
Baltimore, MD · On-site +1
About the Role You will be supporting analytics and reporting initiatives across the organization ... s Platform delivers endpoint management, autonomous patching, backup, and remote access in a single ...
Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. Preferred Qualifications: * Demonstrated ability to deliver high quality, effective ...
Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. Preferred Qualifications: * Demonstrated ability to deliver high quality, effective ...
Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. Preferred Qualifications: * Demonstrated ability to deliver high quality, effective ...
Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. Preferred Qualifications: * Demonstrated ability to deliver high quality, effective ...
Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. Preferred Qualifications: * Demonstrated ability to deliver high quality, effective ...
Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. Preferred Qualifications: * Demonstrated ability to deliver high quality, effective ...
Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. Preferred Qualifications: * Demonstrated ability to deliver high quality, effective ...
Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. Preferred Qualifications: * Demonstrated ability to deliver high quality, effective ...
Meets operational standards by contributing information to strategic plans and reviews ... analyzing, and summarizing data and trends. * Improves call center, claims and or enrollment and ...
New
Meets operational standards by contributing information to strategic plans and reviews ... analyzing, and summarizing data and trends. * Improves call center, claims and or enrollment and ...
New
Baltimore, MD · Remote
Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... driven operations to deliver speed, certainty, and consistent outcomes . House Buyers of America ...
Baltimore, MD · Remote
Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... driven operations to deliver speed, certainty, and consistent outcomes . House Buyers of America ...
$14.59 - $18.38
5% of jobs
$18.38 - $22.16
15% of jobs
$23.71 is the 25th percentile. Wages below this are outliers.
$22.16 - $25.95
12% of jobs
$25.95 - $29.73
14% of jobs
The median wage is $30.99 / hr.
$29.73 - $33.52
13% of jobs
$33.52 - $37.30
12% of jobs
$39 is the 75th percentile. Wages above this are outliers.
$37.30 - $41.09
11% of jobs
$41.09 - $44.87
7% of jobs
$44.87 - $48.65
4% of jobs
$48.65 - $52.44
2% of jobs
$52.44 - $56.22
5% of jobs
$14
$33
$56
To thrive as a Remote Operations Analyst, you need strong analytical abilities, data interpretation skills, and experience with process optimization, typically supported by a degree in business, operations, or a related field. Familiarity with tools like Excel, data visualization platforms (such as Tableau or Power BI), and workflow management systems is commonly required, and certifications in Lean Six Sigma or project management can be advantageous. Excellent communication, time management, and problem-solving skills are essential for collaborating with cross-functional teams and working independently. These competencies are crucial for accurately monitoring operational performance and driving improvements from a remote setting.
As a Remote Operations Analyst, your typical day involves gathering and analyzing operational data, identifying trends or inefficiencies, and generating actionable insights to enhance workflows. You'll often work with digital dashboards and reporting tools to monitor key performance indicators and create reports for management. Collaboration is frequent with other departments, such as IT, customer service, or logistics, to implement process improvements or investigate challenges. While your work is largely independent, strong virtual teamwork and communication skills are vital to keep projects on track and ensure seamless remote collaboration.
A Remote Operations Analyst monitors and manages operational processes, systems, or data for a company from a remote location. They analyze performance metrics, troubleshoot issues, and optimize workflows to ensure efficiency. This role often involves using digital tools, data analytics, and communication platforms to collaborate with teams and provide actionable insights. Industries such as finance, technology, and logistics frequently employ Remote Operations Analysts to maintain seamless operations across distributed teams. Strong analytical, problem-solving, and communication skills are essential for success in this role.
$60K - $80K/yr
Full-time
Posted 7 days ago
Be an early applicant
Description
Sales Operations Analyst
Reports to: VP, Client Account Management
Location: Remote (U.S. only) or Hybrid within 40 miles of a FlexTG office
Compensation: $60,000 – $80,000 base + Quarterly Bonus
About FlexTG
FlexTG is a leading managed services provider helping organizations optimize office technology, workflows, and customer experience. With a national footprint and a people-first culture, we partner with clients to drive efficiency, innovation, and measurable business outcomes. We value collaboration, continuous improvement, and data-driven decision making.
Position Summary
The Sales Operations Analyst serves as the analytical partner to the VP of Client Account Management. This role is responsible for analyzing customer, financial, operational, and service data to identify opportunities that improve customer retention, profitability, satisfaction, and account growth. This individual will proactively identify trends, risks, and opportunities across the client portfolio and help drive data-based decisions across the organization.
Key Responsibilities
Strategic Analytics
• Partner with the VP of Client Account Management on strategic initiatives
• Analyze retention trends, renewal opportunities, profitability, and customer satisfaction metrics
• Identify at-risk accounts and recommend proactive retention strategies
• Develop customer health indicators and risk assessments
• Monitor portfolio performance and identify improvement opportunities
Business Insights
• Translate complex data into actionable recommendations for the CRM team
• Identify trends, patterns, and outliers across customer accounts
• Conduct root-cause analysis on escalations, service challenges, and churn
• Develop executive-level summaries that highlight risks and opportunities
Team Enablement
• Present insights and recommendations to leadership and CRM teams
• Share best practices derived from data analysis
• Help prioritize customer engagement strategies based on risk and opportunity
• Support development of customer success playbooks and retention strategies
Profitability & Growth Analysis
• Analyze account profitability and margin trends
• Identify opportunities to improve profitability through optimization
• Support upsell, cross-sell, and renewal strategies with data insights
• Measure and report on improvement initiatives
Reporting & Dashboard Management
• Develop and maintain executive dashboards and scorecards
• Support Quarterly Business Reviews (QBRs) and leadership reporting
• Deliver monthly portfolio performance updates
• Ensure data accuracy and consistency across systems
What Success Looks Like (First 12 Months)
• Proactively identifies and mitigates customer churn risks
• Helps increase retention across the portfolio
• Uncovers opportunities to improve profitability
• Enhances CRM effectiveness through actionable insights
• Builds credibility as a trusted advisor to leadership
• Supports a culture of data-driven decision making
Bonus Structure
Quarterly bonus eligibility tied to:
• Customer retention rate
• Early renewals
• Profit improvement
• Customer satisfaction (CSAT/NPS)
• QBR completion and quality
Qualifications
Required
• Bachelor’s degree in Business, IT, Computer Science, or related field, or equivalent experience
• 3+ years of experience in a business analyst or similar role
• Strong analytical and problem-solving skills
• Ability to translate data into actionable insights
• Excellent verbal and written communication skills
• Experience with Power B.I and building tools, CRM (Salesforce, Dynamics)
Preferred
• Experience in the Managed Print or Managed Services industry
• Experience with Jira, Confluence, and Miro
Work Requirements
• Must be physically located in the United States
• Remote role; hybrid expectation if located within 40 miles of a FlexTG office
• Must be authorized to work in the U.S. without current or future sponsorship
Why FlexTG
• Collaborative, high-impact environment
• Exposure to senior leadership and strategic initiatives
• Opportunity to influence client success and business outcomes
• Competitive compensation with performance-based incentives
• Culture focused on growth, innovation, and continuous improvement
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.
