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Remote Operations Analyst Jobs in Rochester, NY (NOW HIRING)

Safran

Outside Sales

West Henrietta, NY · On-site +1

The role may be structured as hybrid or remote, contingent upon geographic location. Who we are ... In this way, we contribute to the performance of critical operations support. Whenever accuracy ...

Safran

Outside Sales

West Henrietta, NY · Remote

The role may be structured as hybrid or remote, contingent upon geographic location. Who we are ... In this way, we contribute to the performance of critical operations support. Whenever accuracy ...

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Remote Operations Analyst information

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How much do remote operations analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote operations analyst in Rochester, NY is $33.30, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $39.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote operations analyst?

To thrive as a Remote Operations Analyst, you need strong analytical abilities, data interpretation skills, and experience with process optimization, typically supported by a degree in business, operations, or a related field. Familiarity with tools like Excel, data visualization platforms (such as Tableau or Power BI), and workflow management systems is commonly required, and certifications in Lean Six Sigma or project management can be advantageous. Excellent communication, time management, and problem-solving skills are essential for collaborating with cross-functional teams and working independently. These competencies are crucial for accurately monitoring operational performance and driving improvements from a remote setting.

What are the typical daily responsibilities of a remote operations analyst?

As a Remote Operations Analyst, your typical day involves gathering and analyzing operational data, identifying trends or inefficiencies, and generating actionable insights to enhance workflows. You'll often work with digital dashboards and reporting tools to monitor key performance indicators and create reports for management. Collaboration is frequent with other departments, such as IT, customer service, or logistics, to implement process improvements or investigate challenges. While your work is largely independent, strong virtual teamwork and communication skills are vital to keep projects on track and ensure seamless remote collaboration.

What is a remote operations analyst?

A Remote Operations Analyst monitors and manages operational processes, systems, or data for a company from a remote location. They analyze performance metrics, troubleshoot issues, and optimize workflows to ensure efficiency. This role often involves using digital tools, data analytics, and communication platforms to collaborate with teams and provide actionable insights. Industries such as finance, technology, and logistics frequently employ Remote Operations Analysts to maintain seamless operations across distributed teams. Strong analytical, problem-solving, and communication skills are essential for success in this role.

What are the most commonly searched types of Operations Analyst jobs in Rochester, NY?

The most popular types of Operations Analyst jobs in Rochester, NY are:

What are popular job titles related to Remote Operations Analyst jobs in Rochester, NY?

For Remote Operations Analyst jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Operations Analyst jobs in Rochester, NY look for?

The top searched job categories for Remote Operations Analyst jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Operations Analyst jobs?

Cities near Rochester, NY with the most Remote Operations Analyst job openings:

Remote Operations Analyst jobs near you
Infographic showing various Remote Operations Analyst job openings in Rochester, NY as of August 2026, with employment types broken down into 80% Full Time, 9% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $69,274 per year, or $33.3 per hour.

Engineering Team Lead - CX/CCaaS Platform(Remote)

Sangoma

Rochester, NY • On-site, Remote

$101K - $133K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description

Engineering Team Lead - CX/CCaaS Platform

Build It. Scale It. Lead by Example.

At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.

We are seeking an experienced Engineering Team Lead - CX/CCaaS Platform to provide technical leadership for our Contact Center and Customer Experience engineering team. This role is ideal for a senior engineer who enjoys solving complex technical challenges while mentoring teammates, driving engineering excellence, and helping deliver high-quality cloud communications solutions.

As a Team Lead, you will remain hands-on in development while serving as the technical leader for your team. You'll collaborate closely with Engineering Management, Product Management, and cross-functional teams to deliver scalable, reliable, and innovative solutions.

Location: United States, Canada, or Medellin, Colombia

Your Role
  • Lead the day-to-day technical direction for a team of software engineers.
  • Serve as the primary technical mentor, providing coaching, code reviews, and guidance to team members.
  • Contribute directly to software design, architecture, development, debugging, and production support.
  • Collaborate with Product Management to refine requirements, estimate work, and deliver customer-focused solutions.
  • Help prioritize work, remove technical roadblocks, and support sprint planning and execution.
  • Drive the development and continuous improvement of Sangoma's CX and CCaaS platforms with a focus on scalability, reliability, and performance.
  • Participate in architecture discussions and promote engineering best practices across the team.
  • Champion modern software development practices, including CI/CD, automated testing, Infrastructure as Code, and observability.
  • Support production operations by assisting with troubleshooting, root cause analysis, and continuous platform improvements.
  • Work closely with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
  • Assist Engineering Management with technical planning, onboarding, and mentoring new engineers.

Requirements

Your Background
  • 6+ years of professional software engineering or platform development experience.
  • Previous experience serving as a Technical Lead, Team Lead, Senior Software Engineer, or similar role.
  • Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
  • Strong software engineering background with experience building modern distributed applications.
  • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
  • Experience designing and developing cloud-native applications, APIs, and microservices.
  • Experience working in Linux/Unix environments.
  • Experience with PostgreSQL, MySQL, or similar relational databases.
  • Experience with Git, CI/CD pipelines, automated testing, and Agile development practices.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
  • Strong communication skills with a passion for mentoring engineers and collaborating across technical teams.
Preferred Qualifications
  • Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
  • Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
  • Experience with Elixir is highly desirable.
  • Experience with AWS, Azure, or Google Cloud.
  • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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