Remote Operations Analyst Jobs in Fort Wayne, IN

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Bragging rights – check out our culture and growth!
• Potential for quarterly profit-sharing bonus
• Hybrid Work schedule
• Monthly IT stipend
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Manager, OEM Onboarding and Business Operations, works closely with the Technical Service leadership team to ensure that manufacturer programs are implemented successfully by gathering and coordinating data, resources, and information. They will maintain scheduled timelines to keep projects or programs meticulously on schedule and within scope and budget. They will also own the tools and processes that create and maintain department KPI’s, analytics, team member scorecards, and resource planning.  This person will be a consultant to the Technical Service leadership team and strives to ensure the team is working efficiently and department performance results are reported in a timely manner!

A Typical Day

• Work with manufacturer partners to ensure all prep work is completed to successfully onboard a new program.   
• Utilize various resource planning tools to staff new programs appropriately and ensure department efficiency going forward. 
• Ensure all manufacturer dashboards, department year-to-date KPI’s, and team member scorecards are updated and distributed in a timely manner. 
• Partner with Technical Service leadership to help oversee the planning and execution of team restructures to ensure appropriate staffing and the success of future innovation projects.
• Coordinate all virtual and in-house partnership meetings that are required leading up to the program go live date.
• Create and maintain comprehensive project documentation, plans, and reports while ensuring standards and requirements are met through conducting quality assurance tests.

To Land This Opportunity

• You are an enterprise thinker who understands end-to-end processes and how decisions ripple across the broader organization
• You strongly desire to learn, grow, and challenge the status quo
• You are a self-starter with attention to detail and organizational skills
• You have a solid ability to prioritize tasks and work both independently and as part of a team
• You are comfortable with computers, various software systems, and technology infrastructure (MS Office, Salesforce, Bloomfire, Calabrio, API).
• You have experience building strong relationships with multiple business partners as well as internal/external customers
• You have experience managing projects and can proactively communicate status to key team members throughout the entirety of a project
• You pay close attention to detail (as far as you’re concerned, anything worth doing should be done the right way!)
• You have fantastic communication skills & you’re proficient in English (verbal and written)
• You have a quality, high-speed internet connection at home
   

About Your Future Team

Our Technical Service group is full of high-performing team members with a passion and enthusiasm to work hard and play hard! Culture is very important on this team; even when we’re not working together face-to-face, you will always see us communicating via Teams, phone calls, or culture chat! When in the office, our team never misses an opportunity to utilize our Tech units!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $72,176.41 - $97,404.74 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.