Remote Online Support Jobs (NOW HIRING)

How You’ll Contribute:

A Senior Field Engineer (SFE) will focus on commissioning complex systems. Commissioning involves the testing and fine tuning of all the equipment in the system to ensure it is working well, independently and as a system, per the design intent. The SFE will travel to the customer’s site, and ensure the system is installed, setup and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed. This position will mentor other FE’s and assist other FE’s through remote online support. 

The Territory covers New England:  Must live within the Territory

What You’ll Do:

• Commission systems in the field. The SFE will optimize all the settings in the equipment to ensure the system is operating as designed. Audio, video, displays, control and networking all have different optimization and adjustment needs. 
• The SFE will work closely with the system programmer to ensure the control system is functioning as without any issues. Remote systems work with programmers is common to load new code and troubleshoot issues. 
• May be required to regularly lead a team on large projects. 
• The SFE should be able to provide simple code and touch panel updates under the direction of the assigned programmer. 
• Keep current on technology, latest firmware updates, common field issues 
• Diagnosing known and found problems and formulating solutions 
• The SFE will mentor and provide remote assistance and support to other FE’s.

Complexity:

The field aspect complicates commissioning a system. The SFE needs to have a high level of knowledge on a wide variety of equipment and different manufacturers. Deep understanding of audio, video, control and networking systems is important. This position requires coordination with a wide variety of stakeholders to ensure success. Providing training and support for other FE’s and for the most complex systems and tasks requires a very experienced person with exceptional people skills. 

Decision Making Authority: 

The SFE typically will be working alone after the installation is substantially complete, but still will coordinate with other team members to ensure a smooth project completion and good communication. Project managers, engineers and others will be available to answer 
questions. 

Physical Working Environment:

Physical Demands: 

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The employee can typically spend at least 50% of their time on their feet and be required to mobile around the construction site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 40 pounds in construction areas. The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc. 

Travel: 

Frequent travel by car and occasional airplane trips are required. Employee must possess a valid driver’s license in their state of residence. Employee will use a company vehicle. Local travel to job sites (within a 2 hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times. 10% remote travel is required on a regular basis. 

What You’ll Bring:

Education & Certifications:

• Networking knowledge and/or certifications 
• ISF Certification for displays is desired 
• AVIXA CTS Certification is required 
• AVIXA CTS-D or CTS-I is preferred 
• DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS 
• Level one programming/configuration certification from Crestron and/or Extron 
• Other relevant certifications may be required or preferred based on the technology focus of the position.
Required Skills/Qualifications: 

• Five or more years directly related experience as an FE. 
• Excellent Verbal and Written English Skills. Good customer service skills. 
• Field installation and/or system design experience
• Employee must possess a valid driver’s license in their state of residence
• Be familiar with audio, video and network-based systems and equipment 
• Ability to diagnose, troubleshoot and resolve complex technical problems