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How much do remote online support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote online support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote online support professional?

To thrive as a Remote Online Support professional, you need strong problem-solving abilities, excellent written communication skills, and a good understanding of customer service principles, often supported by a high school diploma or relevant experience. Familiarity with support ticketing systems, live chat platforms, CRM software, and sometimes basic troubleshooting tools is typically required. Patience, empathy, and the ability to work independently are standout soft skills in this role. These skills are essential for efficiently resolving customer issues, maintaining high satisfaction, and ensuring seamless remote service delivery.

What are some common challenges faced by remote online support professionals and how can they be managed?

Remote Online Support professionals often encounter challenges such as managing multiple customer inquiries simultaneously, handling technical issues without in-person access, and maintaining effective communication across different time zones. To manage these, it’s important to develop strong organizational skills, be proactive in communication, and utilize collaborative tools like ticketing systems and chat platforms. Regular training and staying updated on product knowledge can also help resolve issues efficiently and provide a positive customer experience.

What is a remote online support specialist?

A Remote Online Support specialist is a professional who provides technical assistance and customer service to clients or users via the internet, rather than in person. They help resolve issues related to software, hardware, accounts, or online services through channels like email, chat, or remote desktop tools. This role is often found in IT support, customer service, and help desk environments. Remote Online Support specialists are skilled communicators who can diagnose problems, offer solutions, and ensure customer satisfaction from a distance.

What jobs can I do online remotely as a remote online support?

Remote online support jobs typically include roles such as customer service representative, technical support agent, help desk technician, and chat support specialist. These positions often require good communication skills, familiarity with support software, and the ability to troubleshoot issues remotely, usually working with tools like live chat, email, or phone support.

What is the difference between Remote Online Support vs Remote Customer Service Representative?

AspectRemote Online SupportRemote Customer Service Representative
Required CredentialsBasic technical knowledge, certifications varyCustomer service skills, sometimes certifications in communication
Work EnvironmentRemote, often technical or IT-focusedRemote, customer-facing roles
Industry UsageIT, tech support, software companiesRetail, telecom, service industries
Common Search/ComparisonYesNo

Remote Online Support and Remote Customer Service Representative roles both operate remotely but differ mainly in their focus. Remote Online Support typically involves technical assistance and troubleshooting, requiring technical knowledge. In contrast, Remote Customer Service Representatives focus on customer interactions, inquiries, and issue resolution. Both roles are essential in customer-facing industries but serve different functions based on skills and industry needs.

More about Remote Online Support jobs
What cities are hiring for Remote Online Support jobs? Cities with the most Remote Online Support job openings:
What states have the most Remote Online Support jobs? States with the most job openings for Remote Online Support jobs include:
What job categories do people searching Remote Online Support jobs look for? The top searched job categories for Remote Online Support jobs are:
Remote Online Support jobs near you
Infographic showing various Remote Online Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Certified Remote Online Notary (Bilingual) - Hybrid

Westgate Resorts

Ocoee, FL • On-site, Remote

$13.75 - $17.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Westgate Resorts rating

6.4

Company rating: 6.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

13th of 21 rated holiday rentals

Job description

Company Description
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we're committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.
Job Description
We are seeking a Florida-commissioned Online Notary to support remote online notarization (RON) services for timeshare owners through a secure third-party platform in Ocoee, FL! This role plays a critical role in ensuring the accurate, compliant, and timely execution of legally binding timeshare documents. The Online Notary will act as an independent third-party witness, verifying signer identity and notarizing documents using secure audio-visual technology in accordance with Florida Remote Online Notarization (RON) laws.
This role combines remote work and on-site responsibilities at our Ocoee office and requires flexibility to work both morning and late shifts during the week. The ideal candidate is detail-oriented, highly ethical, tech-savvy, and comfortable working directly with customers in a fast-paced, document-driven environment. Experience in remote online notarization, document management, or customer service is strongly preferred.
As an Online Notary, you will collaborate closely with internal teams to schedule and complete notarization appointments, ensure document accuracy, and deliver a professional, customer-focused experience.
What You Will Do:
Other duties may be assigned.
  • Perform Remote Online Notarizations (RON) for timeshare owners using a secure third-party notarization platform
  • Schedule and manage notarization appointments based on intercompany requests
  • Verify signer identity, witness signatures, and notarize official timeshare documents using audio-visual technology
  • Ensure all notarizations comply with Florida RON laws, company policies, and legal requirements
  • Accurately complete, review, and finalize notarized documents while maintaining strict confidentiality
  • Provide timely, professional, and customer-focused service to timeshare owners
  • Maintain detailed electronic records and ensure secure handling of sensitive information
  • Troubleshoot minor technical or connectivity issues independently to avoid service disruptions
  • Communicate effectively with internal teams and customers via phone, video, and email

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring:
  • One-year certificate from a college or technical school or
  • Six (6) months of related experience and/or training or
  • Equivalent combination of education and experience preferred
  • High-speed internet connection, modem, and dedicated home workspace
  • Proficiency in Microsoft Outlook, Microsoft Excel, and Adobe Acrobat
  • Ability to make and receive telephone and video calls
  • Strong verbal and written communication skills
  • High attention to detail, accuracy, and follow-up skills
  • Ability to work independently, manage time effectively, and multitask
  • Fluent in English and Spanish
  • Experience with remote online notarization or document management preferred

Schedule & Work Model
  • Six (6) weeks of paid training, Monday-Friday
  • Full-time (40 hours/week), hybrid schedule
  • Required availability for:
    • Three (3) morning shifts: 8:00 AM - 4:30 PM
    • Two (2) late shifts: 10:30 AM - 7:00 PM
  • Ability to commute and work on-site in the Ocoee, FL office multiple times per week
  • No weekends (subject to change based on business needs)

Required Credentials
  • Active Florida Notary Public Commission
  • Remote Online Notary (RON) certification required

Additional Information
Why Westgate?
  • Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
  • Paid Time Off - Vacation, Sick, and Personal Time to Recharge
  • Paid Holidays
  • 401(k) with Generous Company Match to Support Your Future
  • Daily Pay - Access Your Earnings When You Need Them
  • Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
  • Wellness Programs to Support Your Well-Being
  • Flexible Spending Accounts (FSA)
  • Tuition Assistance to Help You Grow Your Career
  • Military Leave
  • Employee Assistance Program (EAP) - Support When You Need It Most
  • Life, Disability, Accident, Critical Illness, and Hospital Insurance
  • Pet Insurance for Your Furry Family Members
  • Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
  • Low-Cost Gym Membership
  • NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
  • Career Growth and Advancement Opportunities
  • Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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About Westgate Resorts

Sourced by ZipRecruiter

Westgate Resorts is a leading provider of diverse vacation experiences, offering affordable getaways in some of the most sought-after destinations across the United States. With resorts in various states, from sandy beaches to snow-covered mountains, we cater to families of all sizes and budgets. As a prominent figure in the timeshare and hospitality sector, Westgate remains committed to providing the best and most cost-effective vacation options as we expand our offerings.

Industry

Traveler accommodation

Company size

10,000+ Employees

Headquarters location

Orlando, FL, US

Year founded

1982

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