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Remote Non Voice Email Chat Support Jobs in Raleigh, NC

Director - Cost Management

Raleigh, NC · On-site +1

$225K - $250K/yr

We will empower, support, and enable you to take real responsibility in your role so that you can ... If non-local, this will be a full time remote opportunity the will require frequent travel to ...

Concur Support Desk Associate

Chapel Hill, NC · On-site +1

$17 - $23/hr

This position is a remote position with no onsite requirements at our client's Chapel Hill, North ... via phone, email, and support ticket submissions • Coordinate ad-hoc trainings or support via ...

We bring together in-app and email engagement, Product Operations, and growth strategy to ensure ... Expand CoE support into high-impact lifecycle areas - onboarding and adoption, retention and churn ...

We bring together in-app and email engagement, Product Operations, and growth strategy to ensure ... Expand CoE support into high-impact lifecycle areas - onboarding and adoption, retention and churn ...

This role is remote-based, ideally in EST or CST in the US or Canada. Who We Are DoiT is a global ... The focus is on owned and alternate, non-paid customer channels. * CSM & AM Enablement * Support ...

Showing results 41-60

Remote Non Voice Email Chat Support information

What is a remote non voice email chat support?

A Remote Non Voice Email Chat Support job involves assisting customers through written communication channels such as email and live chat, rather than over the phone. Employees in this role respond to customer inquiries, resolve issues, and provide information about products or services while working from a remote location. This position requires strong written communication skills, attention to detail, and the ability to multitask across different customer conversations. It is ideal for individuals who prefer not to communicate verbally and are comfortable using technology to support customers.

What are the key skills and qualifications needed to thrive as a remote non voice email chat support specialist?

To excel as a Remote Non Voice Email Chat Support specialist, you need strong written communication, problem-solving abilities, and a good command of the English language, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce Service Cloud is typically required. Attention to detail, patience, and the ability to multitask set top performers apart in this role. These skills ensure efficient, accurate, and professional customer service, which helps maintain customer satisfaction and loyalty in a remote environment.

What are some common challenges faced by remote non voice email chat support representatives, and how can they be effectively managed?

Remote Non Voice Email Chat Support representatives often encounter challenges such as managing high volumes of inquiries, ensuring clear and empathetic written communication, and resolving complex issues without verbal cues. Staying organized and utilizing templates or knowledge bases can help manage workload efficiently. Additionally, practicing active listening in written form and collaborating with team members through internal chat tools can enhance response quality and support effective problem-solving.

What is the difference between Remote Non Voice Email Chat Support vs Remote Voice Customer Service Representative?

AspectRemote Non Voice Email Chat SupportRemote Voice Customer Service Representative
Communication ModeText-based via email and chatVerbal via phone or voice calls
Work EnvironmentComputer, internet, chat/email platformsComputer, headset, phone system
Skills RequiredWritten communication, patience, problem-solvingVerbal communication, active listening, empathy
Common IndustriesRetail, tech support, e-commerceTelecom, banking, insurance

Remote Non Voice Email Chat Support involves assisting customers through written communication channels like email and live chat, focusing on clear, concise responses. Remote Voice Customer Service Representatives handle customer inquiries via phone, requiring strong verbal skills and active listening. Both roles require customer service skills but differ mainly in communication mode and environment.

What are the most commonly searched types of Non Voice Email Chat Support jobs in Raleigh, NC?

The most popular types of Non Voice Email Chat Support jobs in Raleigh, NC are:

What are popular job titles related to Remote Non Voice Email Chat Support jobs in Raleigh, NC?

For Remote Non Voice Email Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Non Voice Email Chat Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Non Voice Email Chat Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Non Voice Email Chat Support jobs?

Cities near Raleigh, NC with the most Remote Non Voice Email Chat Support job openings:

Infographic showing various Remote Non Voice Email Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% Remote job distribution.

Client Experience Specialist (Remote)

Nexora Talent

Raleigh, NC • Remote

$15.25 - $20/hr

Part-time

Re-posted 22 days ago


Job description

Client Experience Specialist (Remote)

We are seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey. In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

You will work with clients who are organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. This position requires strong communication skills, organization, and a commitment to delivering high-quality service.

Key Responsibilities
• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Benefits
• Remote position with flexible scheduling options.
• Structured onboarding and training provided.
• Supportive team environment with ongoing guidance.
• Opportunities for growth based on performance.

Qualifications
• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.