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Remote Non Voice Email Chat Support Jobs in Raleigh, NC

Baxter

Technical Support Specialist

Raleigh, NC · Remote

$64K - $88K/yr

What You'll Do * Provide remote technical troubleshooting and issue resolution for Care ... Manage support requests through phone, email, customer portals, and other support channels.

ClinDCast LLC

EHR Epic Analyst

Cary, NC · Remote

Remote (Based in Raleigh, NC) Position Type: Contract We are seeking an experienced EHR Epic ... Support Epic implementation, configuration, and maintenance for clinical applications.

ABB

VFD Technical Support Specialist

Cary, NC · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... Provide technical support via phone & email for common problems related to the application of Low ...

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All JobsNon Voice Email Chat Support JobsRemote Non Voice Email Chat Support JobsRemote Non Voice Email Chat Support Jobs in Raleigh, NC

Remote Non Voice Email Chat Support information

What is a remote non voice email chat support?

A Remote Non Voice Email Chat Support job involves assisting customers through written communication channels such as email and live chat, rather than over the phone. Employees in this role respond to customer inquiries, resolve issues, and provide information about products or services while working from a remote location. This position requires strong written communication skills, attention to detail, and the ability to multitask across different customer conversations. It is ideal for individuals who prefer not to communicate verbally and are comfortable using technology to support customers.

What are the key skills and qualifications needed to thrive as a remote non voice email chat support specialist?

To excel as a Remote Non Voice Email Chat Support specialist, you need strong written communication, problem-solving abilities, and a good command of the English language, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce Service Cloud is typically required. Attention to detail, patience, and the ability to multitask set top performers apart in this role. These skills ensure efficient, accurate, and professional customer service, which helps maintain customer satisfaction and loyalty in a remote environment.

What are some common challenges faced by remote non voice email chat support representatives, and how can they be effectively managed?

Remote Non Voice Email Chat Support representatives often encounter challenges such as managing high volumes of inquiries, ensuring clear and empathetic written communication, and resolving complex issues without verbal cues. Staying organized and utilizing templates or knowledge bases can help manage workload efficiently. Additionally, practicing active listening in written form and collaborating with team members through internal chat tools can enhance response quality and support effective problem-solving.

What is the difference between Remote Non Voice Email Chat Support vs Remote Voice Customer Service Representative?

AspectRemote Non Voice Email Chat SupportRemote Voice Customer Service Representative
Communication ModeText-based via email and chatVerbal via phone or voice calls
Work EnvironmentComputer, internet, chat/email platformsComputer, headset, phone system
Skills RequiredWritten communication, patience, problem-solvingVerbal communication, active listening, empathy
Common IndustriesRetail, tech support, e-commerceTelecom, banking, insurance

Remote Non Voice Email Chat Support involves assisting customers through written communication channels like email and live chat, focusing on clear, concise responses. Remote Voice Customer Service Representatives handle customer inquiries via phone, requiring strong verbal skills and active listening. Both roles require customer service skills but differ mainly in communication mode and environment.

What are the most commonly searched types of Non Voice Email Chat Support jobs in Raleigh, NC?

The most popular types of Non Voice Email Chat Support jobs in Raleigh, NC are:

What are popular job titles related to Remote Non Voice Email Chat Support jobs in Raleigh, NC?

For Remote Non Voice Email Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Non Voice Email Chat Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Non Voice Email Chat Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Non Voice Email Chat Support jobs?

Cities near Raleigh, NC with the most Remote Non Voice Email Chat Support job openings:

Remote Non Voice Email Chat Support jobs near you
Infographic showing various Remote Non Voice Email Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% Remote job distribution.

Remote Healthcare Support Representative

Liveops

Raleigh, NC • Remote

Contractor

Re-posted 17 days ago

Job description

Healthcare Support Representative — Independent Contractor

Location: Remote (US-Based)

Make a difference—one call at a time, with the freedom to serve on your terms. Join a network of self-employed professionals supporting patients and/or providers, helping people get the care and answers they need while enjoying flexibility.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.
Requirements
  • At least 1 year of phone-based healthcare patient or provider support experience.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.
Preferred Qualifications
  • Experience in healthcare or related fields such as medical, social services, education, mental health services, or other relevant “people helping” fields.
  • In-depth knowledge of health insurance; Medicaid and Medicare knowledge is highly desired.
  • Comfortable with medical and health insurance terminology while refraining from offering medical advice.
Compensation
  • Submit invoices and receive payment for completed services pursuant to contract.
  • Pay structures vary by client program; most programs pay for productive time and may include performance-based pay.
  • Independent Contractors are responsible for their own taxes and expenses.
Application & Certification Process
  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.
Background Check

The background check requires a non-refundable $25 processing fee paid directly to the background check vendor. View background requirements

Computer Requirements
  • Some clients may require additional security measures and equipment.
  • Wired internet connection.
  • Android or Apple phone.
  • Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported).
  • Review basic technology requirements
Hours
  • Choose your own schedule by self-scheduling 30-minute blocks.
  • Client hours of operation will vary.
Important Notes
  • Additional checks regarding OIG/SAM exclusion lists may be required by clients.
  • Some clients and programs may have additional requirements and certifications.
  • Ensure the clients you choose align with your availability and commitments.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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