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Remote Msp Help Desk Jobs in Edison, NJ (NOW HIRING)

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

... MSP/help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop (Windows 10/11 ... Remote support tools and RMM/monitoring platforms. * Solid understanding of TCP/IP networking ...

DoiT

Manager, MSP Indirect Channels

New York, NY · Remote

... help our customers solve complex multicloud problems and drive efficiency. With decades of ... Collaborate with Deal Desk, Solutions Engineering, and leadership to structure competitive and ...

CannonDesign

Service Desk Analyst

New York, NY · On-site +1

$33.23 - $41.54/hr

You will help administer the technology our designers rely on to develop design solutions for ... HERE'S WHAT YOU'LL DO * Provide end user support for local and remote users. 70% of the ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

... and document the help desk request problem-solving process, including all successful and ... Perform remote fixes at the desktop level, including installing and upgrading software ...

Recruiting

Service Operations Manager

Manhattan, NY · Remote

CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and ... Minimum of 5+ years working in IT MSP or similar IT Service Desk team * Minimum of 5+ years as ...

My IT Crew

Senior Systems Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

No more asking everyone for help, it's right at your fingertips. Having documentation that ... Proven experience as a senior technical engineer, preferably in an MSP Environment * Ability to ...

My IT Crew

Senior Systems Engineer (Remote)

Brooklyn, NY · Remote

$109K - $150K/yr

No more asking everyone for help, it's right at your fingertips.Having documentation that ... Proven experience as a senior technical engineer, preferably in an MSP Environment * Ability to ...

My IT Crew

Senior Systems Engineer (Remote)

Brooklyn, NY · Remote

$107K - $146K/yr

No more asking everyone for help, it's right at your fingertips. Having documentation that ... Proven experience as a senior technical engineer, preferably in an MSP Environment * Ability to ...

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Remote Msp Help Desk information

See Edison, NJ salary details

$24.3K

$64.1K

$96.3K

How much do remote msp help desk jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote msp help desk in Edison, NJ is $64,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $74,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Edison, NJ? The most popular types of Msp Help Desk jobs in Edison, NJ are:
What are popular job titles related to Remote Msp Help Desk jobs in Edison, NJ? For Remote Msp Help Desk jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Msp Help Desk jobs in Edison, NJ look for? The top searched job categories for Remote Msp Help Desk jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Remote Msp Help Desk jobs? Cities near Edison, NJ with the most Remote Msp Help Desk job openings:
Remote Msp Help Desk jobs near you
Infographic showing various Remote Msp Help Desk job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $64,074 per year, or $30.8 per hour.

Tier 2 Systems Engineer - NY

Magna5

New York, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

***Applicants must be eligible to work in the United States***
***Applicants must be within the New York Region***
Title: Tier 2 Systems Engineer
About the Role
The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients' systems are stable, secure, and optimized.
This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting.
Key Responsibilities
Customer Support & Incident Management
  • Provide Tier 2 support via phone, ticketing system, email, and remote tools.
  • Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services.
  • Own tickets through to resolution, ensuring timely communication and proper documentation.
  • Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer.

Systems & Network Administration
  • Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services).
  • Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services.
  • Perform user and group administration across various systems.
  • Assist with management of switches, firewalls, wireless, VPN, and other network devices.

Monitoring, Maintenance & Projects
  • Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues.
  • Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management).
  • Participate in implementation and upgrade projects (migrations, standardization, new deployments).
  • Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles.

Security & Compliance
  • Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions.
  • Assist in responding to security-related alerts and incidents following established playbooks.
  • Follow best practices and policies for system hardening, access control, and data protection.

Collaboration & Continuous Improvement
  • Mentor Tier 1 technicians and help elevate overall team capability.
  • Provide feedback to improve tools, processes, and service delivery.
  • Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism.

Requirements
Required Qualifications
  • 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent).
  • Strong experience with:
  • Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+).
  • Active Directory, DNS, DHCP, Group Policy.
  • Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings).
  • Remote support tools and RMM/monitoring platforms.
  • Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts.
  • Experience troubleshooting common business applications, printers, and peripherals.
  • Excellent customer service, communication, and documentation skills.
  • Ability to prioritize and manage multiple tickets and tasks in a high-volume environment.
  • Must be authorized to work in the United States.

Preferred Qualifications
  • Experience working for a Managed Services Provider (MSP) or in a multi-client support environment.
  • Hands-on experience with:
  • Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms.
  • Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.).
  • Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V).
  • Security tools (EDR, email security gateways, web filters).
  • Relevant certifications such as:
  • CompTIA Network+, Security+, Server+
  • Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.)
  • Other vendor certifications (Cisco, Fortinet, VMware,
    Watchguard, etc.)

Personal Attributes
  • Strong analytical and problem-solving skills with a structured approach.
  • Customer-focused mindset with the ability to explain technical issues in business-friendly terms.
  • Self-motivated and able to work independently in a remote environment.
  • Team player who collaborates effectively across functions and levels.
  • Willingness to learn new technologies and continuously improve.

Education: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
Opportunities
At Magna5, we've put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silos them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer.
Hours & Schedule
The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM.
Work Perks
  • Paid time off including paid holidays and floating holidays.
  • Bonus potential based on individual and company performance
  • Highly competitive and flexible medical, dental, and vision benefits plans
  • 401(k) with employer match
  • Tailored Life and Disability insurance plans
  • Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values
  • Win Together - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
  • Respond Fast - When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
  • Earn Trust - We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
  • Stay Transparent - No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
  • Think Ahead - "Good enough" isn't good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com .

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