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Remote Msp Help Desk Jobs in Edison, NJ (NOW HIRING)

U.S. Courts

Automation Support Specialist

Brooklyn, NY · On-site

$58K - $94K/yr

Experience providing technical support to end users in a help desk or desktop support environment ... Knowledge of remote support tools and desktop management platforms. Additional information ...

DanceOne

Director, Information Technology

Manhattan, NY · Remote

... the IT help desk -- and partner closely with the CFO, executive leadership team, business-unit ... Remote within the United States. * Ability to work Eastern Time business hours. * Occasional travel ...

U.S. Courts

Audio/Visual Specialist

New York, NY · On-site

$70K - $137K/yr

... on-site and remote participants. * Train and advise users on best practices for online ... Address IT Help Desk calls and emails, log computer problems, and assist with routine problems, to ...

sgsconsulting

Be Seen First

Senior Marketing Manager

New York, NY · Remote

$58/hr

... Notes Fully Remote - candidate must work EST hours. Must-Have Qualifications * 5+ years of ... Lead marketing execution for programs that help patients access their prescriptions in a variety of ...

Katten

Technology Learning Specialist

New York, NY · On-site +1

... or remote (distance learning) training. * Coordinate with office administrators, human resources ... Coordinate with Help Desk and other IT staff to create and maintain application reference materials ...

Mercor

Strategic Finance Specialist - Expert

New York, NY · On-site +1

$85 - $100/hr

Remote Role Responsibilities * Build business cases and investment appraisals using NPV , IRR , and ... Analyze pricing and discount economics to support price setting and deal desk approvals with margin ...

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Remote Msp Help Desk information

See Edison, NJ salary details

$24.3K

$64.1K

$96.3K

How much do remote msp help desk jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote msp help desk in Edison, NJ is $64,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Edison, NJ?

The most popular types of Msp Help Desk jobs in Edison, NJ are:

What are popular job titles related to Remote Msp Help Desk jobs in Edison, NJ?

For Remote Msp Help Desk jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Msp Help Desk jobs in Edison, NJ look for?

The top searched job categories for Remote Msp Help Desk jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Remote Msp Help Desk jobs?

Cities near Edison, NJ with the most Remote Msp Help Desk job openings:

Remote Msp Help Desk jobs near you
Infographic showing various Remote Msp Help Desk job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $64,074 per year, or $30.8 per hour.

Automation Support Specialist

U.S. Courts

Brooklyn, NY • On-site

$58K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Summary
The United States Probation Department for the Eastern District of New York is accepting applications for an Automation Support Specialist. Responsibilities as the Automation Support Specialist include providing automation and helpdesk support for Probation staff and providing technical support in installing and configuring computer hardware and software programs. The incumbent performs routine to moderately complex troubleshooting for hardware and software systems. The ideal candidate must have
Learn more about this agency
Duties
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  • Provide information and assistance to court staff via the IT helpdesk. Troubleshoot and provide guidance on technical program problems which can be completed over the telephone. Assist with web access issues. Provide information and assistance to users on applications such as word processing and data entry.
  • Act as a technical expert in solving more complex system problems. Provide in-person trouble-shooting assistance with non-routine or more complicated issues which cannot be resolved via telephone.
  • Customize programs for local needs. Prepare and maintain documentation on local programs, creating user cheat-sheets or forms, as applicable. Provide end-user training.
  • Create user accounts and maintain associated documentation.
  • Perform automated tasks, including installing, troubleshooting, repairing, and configuring hardware and software. Test and evaluate new hardware and software prior to installation.
  • Provide day-to-day systems backups and verify the validity of data. Maintain an up-to-date computer related inventory, in accordance with policies and regulations. Provide input and recommendations regarding IT related projects.
  • Assist with office moves, reconnecting equipment in new locations.
  • Perform other duties as assigned.

Requirements
Help
Conditions of employment
As a condition of employment, the selected candidate must successfully complete a ten-year background investigation, and every five years thereafter will be subject to an updated investigation similar to the initial one. The investigation includes an FBI fingerprint check, as the position involves handling of confidential or highly sensitive information. The selected candidate may be appointed provisionally, and retention will depend upon favorable suitability determination of the background investigation.
Qualifications
  • To qualify for this position at the entrance level, you must possess one year of specialized experience.
  • Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation.
  • Experience providing technical support to end users in a help desk or desktop support environment.
  • Experience troubleshooting Windows desktop operating systems and common enterprise applications.
  • Familiarity with Microsoft Office / Microsoft 365 applications.
  • Experience installing and configuring computer hardware, printers, and peripheral devices.
  • Basic understanding of network connectivity, VPN access, and wireless networking.
  • Experience supporting audio/video conferencing systems, including troubleshooting and providing user guidance.
  • Experience using ticketing systems to log, track, and resolve service requests.
  • Strong customer service and communication skills.
  • Ability to troubleshoot and resolve technical issues in a timely and professional manner.
  • This position requires occasional travel between both of our offices located in Brooklyn, New York and Central Islip, New York; therefore a valid driver's license is required.
  • Candidates must be able to lift and move items weighing up to fifty (50) pounds.

Education
  • Bachelor's degree in Information Technology, Computer Science or a closely related field.
  • IT certifications such as CompTIA A+, Security+ Network+, or Microsoft certifications.
  • Experience supporting Windows 11 in an enterprise environment.
  • Familiarity with Active Directory, including password resets and basic user account management.
  • Experience supporting mobile devices, including smartphones and tablets.
  • Knowledge of remote support tools and desktop management platforms.

Additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
Judiciary employees serve under "Excepted Appointment" and are considered "at will" employees. Federal Government Civil Service classifications or regulations do not apply. Judicial employees are entitled to the same benefits as other Federal Government employes, which include but are not limited to:
  • Paid Annual Leave
  • Paid Sick Leave
  • 11 Paid Holidays
  • Health Insurance
  • Dental and Vision Insurance
  • Life Insurance
  • Retirement Benefits
  • Thrift Savings Plan (TSP)
  • Flexible Spending Accounts
  • Pre-Tax Benefit Programs

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