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Remote Mobile Device Management Jobs in Florida (NOW HIRING)

Carrier

Manager, Infrastructure Services

FL · On-site +1

$96K - $192K/yr

... remote management, patch management, software distribution, operating system deployment, network ... Mobile Device Management (MDM) * Unified Endpoint Management (UEM) * Review and approve Endpoint ...

PaceMate

Cardiac Device Specialist

Sarasota, FL · On-site +1

$34.61 - $44.23/hr

Working remotely, you'll use your expertise in cardiac electrophysiology and device management to analyze remote transmission data and diagnostics, interpret complex arrhythmias, and provide the ...

NinjaOne

Regional Marketing Manager - MSP

Tampa, FL · On-site +1

NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We ...

New

Ehospitalhire

Cardiac Device Technician

Naples, FL · On-site +1

$35/hr

Minimum 1 year of experience managing remote device transmissions and downloading data into the EMR from systems such as Biotronik Home Monitoring, CareLink, Latitude, and Merlin * Associate's Degree ...

Liveops

Remote Customer Service Representative

Lutz, FL · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Review the Liveops Mobile Device and Security Requirements Application and Certification Process

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Remote Mobile Device Management information

What is the difference between Remote Mobile Device Management vs Remote Network Administrator?

AspectRemote Mobile Device ManagementRemote Network Administrator
CredentialsCertifications like CompTIA Mobile or Cisco CCNACertifications like Cisco CCNA or CompTIA Network+
Work EnvironmentManaging mobile devices remotely, often via MDM softwareOverseeing network infrastructure remotely, including servers and routers
Industry UsageIT, telecommunications, enterprise mobilityIT, data centers, enterprise networks

Remote Mobile Device Management focuses on securing and managing mobile devices remotely, while Remote Network Administrator handles the configuration and maintenance of network infrastructure. Both roles require technical certifications and often work in similar industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Mobile Device Management jobs in Florida? For Remote Mobile Device Management jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Mobile Device Management jobs in Florida look for? The top searched job categories for Remote Mobile Device Management jobs in Florida are:
What cities in Florida are hiring for Remote Mobile Device Management jobs? Cities in Florida with the most Remote Mobile Device Management job openings:
Remote Mobile Device Management jobs near you
Help Desk Specialist II (Tier 2 - Advanced Support)

Help Desk Specialist II (Tier 2 - Advanced Support)

Titan Technologies

Orlando, FL • Remote

$22/hr

Full-time

Posted 20 days ago

Job description

Job description

Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist II to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides advanced Tier II technical troubleshooting and resolution for employees, contractors and external customers by responding to hardware, software, network, mobile device, VPN, and access-related issues. The position delivers 24x7x365 support, manages incidents through ServiceNow, performs remote installations and system maintenance, and escalates complex issues when necessary. The ideal candidate should have at least two years of IT support experience, strong knowledge of Windows, Active Directory, Microsoft 365, and remote access technologies, and the ability to work in a fast-paced, customer-focused environment.

Duties and Responsibilities:

  • Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call.
  • Perform advanced (second level) remote troubleshooting for:
    • Mobile device issues, including CBP's mobile service environment (AirWatch)
    • Email and Microsoft Outlook accounts and functionality
    • Personal Identity Verification (PIV) card access to CBP systems
    • Remote VPN access (Global Protect and Zscaler)
    • Remote access using DHS Workplace (WaaS)
    • Microsoft Office products
    • Windows and Active Directory
    • Remote software installations
  • Resolve >=90% of tickets assigned to Tier II (AQL target).
  • Process >=90% of tickets within 4 hours (resolved or escalated to next level).
  • Answer >=80% of transferred calls/chats within 60 seconds.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors).
  • Perform remote installation and troubleshooting of workstations, peripherals (desktops, laptops, tablets, printers, scanners, cameras).
  • Install approved software using Government-provided tools.

You MUST have:

  • Minimum 2 years of IT help desk or technical support experience with Tier II-level troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience with VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

It’s GREAT if you also have:

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with Global Protect VPN and Zscaler.
  • Experience with ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Education:

  • High school diploma or equivalent required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Apply