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Remote Microsoft Dynamics 365 Support information

What is a remote Microsoft Dynamics 365 Support?

A Remote Microsoft Dynamics 365 Support professional assists clients and organizations with troubleshooting, configuring, and maintaining Dynamics 365 applications from a remote location. They help resolve technical issues, optimize system performance, and provide guidance on best practices for using Dynamics 365 tools such as CRM and ERP modules. This role typically involves responding to support tickets, conducting remote diagnostics, and collaborating with end-users and IT teams to ensure smooth operation of the software. Working remotely allows these specialists to support clients globally while utilizing communication and remote access tools.

What are the most common challenges faced by remote Microsoft Dynamics 365 Support professionals, and how can they be addressed?

Remote Microsoft Dynamics 365 Support professionals often encounter challenges such as troubleshooting complex user issues without direct access to on-site systems, managing time zone differences with international clients, and keeping up with frequent platform updates. These challenges can be addressed by developing strong communication skills, utilizing screen-sharing and remote access tools, and proactively participating in ongoing training or certification programs. Collaborating closely with both internal teams and clients ensures prompt issue resolution and helps maintain a high standard of service.

What are the key skills and qualifications needed to thrive as a remote Microsoft Dynamics 365 Support?

To excel as a Remote Microsoft Dynamics 365 Support specialist, you need a deep understanding of Dynamics 365 modules, troubleshooting skills, and typically a degree in IT or a related field. Familiarity with Microsoft Power Platform, Azure, CRM/ERP systems, and relevant certifications like Microsoft Certified: Dynamics 365 Fundamentals are highly beneficial. Strong problem-solving, communication, and customer service skills help you effectively assist users and resolve issues remotely. These competencies ensure efficient system performance, user satisfaction, and minimal business disruption.

What is the difference between Remote Microsoft Dynamics 365 Support vs Remote Microsoft Dynamics 365 Developer?

AspectRemote Microsoft Dynamics 365 SupportRemote Microsoft Dynamics 365 Developer
Required CredentialsMicrosoft certifications, support experienceMicrosoft certifications, development experience
Work EnvironmentCustomer support, troubleshootingApplication development, coding
Employer & Industry UsageIT service providers, consulting firmsSoftware companies, custom solution providers
Search & Comparison IntentSupport roles, troubleshooting, customer serviceDevelopment roles, coding, customization

Remote Microsoft Dynamics 365 Support focuses on troubleshooting, customer assistance, and maintaining existing systems, while Remote Microsoft Dynamics 365 Developer involves creating custom solutions, coding, and system enhancements. Both roles require Microsoft certifications but differ in daily tasks and skill sets.

More about Remote Microsoft Dynamics 365 Support jobs
What cities are hiring for Remote Microsoft Dynamics 365 Support jobs? Cities with the most Remote Microsoft Dynamics 365 Support job openings:
What are the most commonly searched types of Microsoft Dynamics 365 Support jobs? The most popular types of Microsoft Dynamics 365 Support jobs are:
What states have the most Remote Microsoft Dynamics 365 Support jobs? States with the most job openings for Remote Microsoft Dynamics 365 Support jobs include:
Infographic showing various Remote Microsoft Dynamics 365 Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Microsoft Dynamics 365 Senior Finance Functional Lead

Apogee

Monett, MO • Remote

$140K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago


Apogee Enterprises rating

7.9

Company rating: 7.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

22nd of 84 rated plastic manufacturers


Job description

Apogee Services Inc.

Position Summary

This role will serve as the business owner for finance within Dynamics 365, responsible for defining how the organization operates financially within the system-from chart of accounts and financial dimensions to reporting, controls, and close processes. This role plays a critical part in the implementation and long-term success of our Microsoft Dynamics 365 platform, partnering closely with Finance, IT, Data, and implementation partners.

Responsibilities

Finance Process Design in Dynamics 365

  • Lead the design and configuration of finance processes within Dynamics 365 Finance, including:

    • General Ledger (GL)

    • Accounts Payable (AP)

    • Accounts Receivable (AR)

    • Fixed Assets

    • Intercompany accounting

    • Financial close processes

  • Ensure processes are aligned with both Dynamics standard capabilities and business requirements.

  • Drive process standardization and automation across the organization.

Chart of Accounts & Financial Dimensions

  • Define and maintain the chart of accounts and financial dimension strategy within Dynamics 365.

  • Align financial structures with reporting, operational, and management needs.

  • Ensure scalability to support business growth and organizational complexity.

Dynamics 365 Finance Implementation Leadership

  • Serve as the finance lead during the implementation of Dynamics 365 Finance.

  • Partner with system integrators to:

    • validate functional designs

    • ensure proper configuration of modules

    • challenge non-standard solutions

  • Provide clear direction on finance requirements and ensure alignment with best practices.

Finance Data & Reporting Alignment

  • Ensure Dynamics 365 Finance supports accurate and timely financial reporting.

  • Define reporting structures and requirements for financial statements, operational reporting, and KPIs.

  • Partner with data and analytics teams to integrate Dynamics data with tools such as Microsoft Power BI.

Governance & Decision-Making

  • Act as the primary decision-maker for finance-related configurations and design within Dynamics 365.

  • Balance standard Dynamics functionality with business needs to minimize customization.

  • Establish governance processes for finance-related changes and enhancements.

Stakeholder Engagement

  • Partner with:

    • CFO and finance leadership

    • accounting teams

    • IT and enterprise architecture

    • data and analytics teams

    • Dynamics implementation partners

  • Translate business needs into Dynamics capabilities and ensure alignment across stakeholders.

  • Other duties as assigned

Education & Experience

Required:

  • Minimum of 3 years of hands-on experience implementing or supporting Microsoft Dynamics 365 Finance (or Dynamics 365 Finance & Operations).

  • Experience collaborating with and supporting accounting and finance teams.

  • Deep understanding of:

    • financial processes and controls

    • financial reporting and close cycles

    • chart of accounts and financial dimensions within Dynamics

  • Experience working with Dynamics 365 functional configuration and finance modules.

  • Ability to lead cross-functional decision-making across Finance and IT.

Preferred:

  • Experience working with Dynamics 365 implementation partners or consulting firms.

  • Familiarity with Microsoft ecosystem technologies (Azure, integrations, data platforms).

  • Experience with financial reporting tools, including Microsoft Power BI.

  • Experience supporting audit, compliance, and SOX requirements within ERP systems.

This is a remote role with approx. 20% travel (to an Apogee facility and to Apogee Headquarters in Bloomington, MN)

Salary Range: $140,000 - $170,000 + annual bonus opportunity.

#LI-AB1

Our Benefits

We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.

  • Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)

  • Incentive Plans

  • 401(k) with employer contribution and match

  • Employee Stock Purchase Plan with employer match

  • Paid Time Off (Vacation and Sick Time)

  • Paid Holidays

  • Tuition Reimbursement Program

  • Employee Assistance Program (EAP)

  • Wellness Program

  • Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.


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