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Remote Microsoft Customer Support Jobs in Springfield, MA

Guidant Power

Remote/Travel Thermographer

Hartford, CT · Remote

May also support building energy audits and assist with cataloging customers' electrical and ... Solid computer skills, especially with Microsoft Word, Excel, and Outlook * Strong time management ...

ForgeFit

Remote Inside Sales Representative

Hartford, CT · On-site +1

Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

Boon Edam

US North East FIELD SERVICE TECH

Springfield, MA · Remote

$60K - $80K/yr

Work remotely with the Customer Support team at Boon Edam. * Provide training to less experienced ... Microsoft Office skills, PC and Internet Explorer knowledge * Customer focused * Must be able to ...

Boon Edam

US North East FIELD SERVICE TECH

Hartford, CT · Remote

$60K - $80K/yr

Work remotely with the Customer Support team at Boon Edam. * Provide training to less experienced ... Microsoft Office skills, PC and Internet Explorer knowledge * Customer focused * Must be able to ...

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All JobsRemote Microsoft Customer Support JobsRemote Microsoft Customer Support Jobs in Springfield, MA

Remote Microsoft Customer Support information

See Springfield, MA salary details

$10

$23

$57

How much do remote microsoft customer support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote microsoft customer support in Springfield, MA is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $26.35 per hour, depending on experience, location, and employer.

What is the difference between Remote Microsoft Customer Support vs Remote Microsoft Technical Support?

AspectRemote Microsoft Customer SupportRemote Microsoft Technical Support
Required CredentialsCustomer service certifications, basic IT knowledgeTechnical certifications, IT or computer science background
Work EnvironmentCustomer service centers, remote support rolesTechnical support teams, remote troubleshooting
Employer & Industry UsageMicrosoft, customer service industryMicrosoft, IT and software industry
Common Search & ComparisonCustomer support roles, help desk jobsTechnical support roles, IT help desk jobs

Remote Microsoft Customer Support focuses on assisting users with account, billing, and general product inquiries, requiring strong communication skills. Remote Microsoft Technical Support involves troubleshooting technical issues, requiring technical knowledge and certifications. Both roles are remote, but they serve different customer needs within the Microsoft ecosystem.

What are popular job titles related to Remote Microsoft Customer Support jobs in Springfield, MA? For Remote Microsoft Customer Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Microsoft Customer Support jobs in Springfield, MA look for? The top searched job categories for Remote Microsoft Customer Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Microsoft Customer Support jobs? Cities near Springfield, MA with the most Remote Microsoft Customer Support job openings:
Remote Microsoft Customer Support jobs near you
Infographic showing various Remote Microsoft Customer Support job openings in Springfield, MA as of June 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,028 per year, or $23.1 per hour.

Remote/Travel Thermographer

Guidant Power

Hartford, CT • Remote

Full-time

Medical, Retirement

Posted 2 days ago

Job description

We’re hiring an experienced infrared thermographer to perform inspections at
commercial and industrial sites, helping our customers improve safety, reliability, and
energy efficiency. You’ll work with facility teams in a variety of environments—such as
manufacturing plants, hospitals, data centers, and commercial buildings—to identify
issues before they lead to equipment failure or safety incidents.
If you have experience performing infrared thermography inspections at
commercial and industrial locations, we want to talk with you!
Responsibilities
  •  Perform infrared thermographic inspections of electrical systems, mechanical equipment, and/or roofing at commercial and industrial job sites
  • Analyze thermal images to identify anomalies or potential failures
  • Prepare detailed inspection reports using company templates, clearly documenting findings and recommendations for corrective action
  •  Represent the company professionally on-site as the primary customer interface
  • Communicate effectively with internal teams and customer personnel to ensure clarity and accuracy of inspection results
  • Complete administrative duties in a timely manner, including time tracking, expense reporting, and travel arrangements
  • May also support building energy audits and assist with cataloging customers’ electrical and mechanical assets
Qualifications
  • Basic electrical knowledge and strong mechanical aptitude
  • Thermography certification and experience as an infrared thermographer
  • Excellent communication skills with individuals at all levels, including maintenance staff, facility managers, and engineers
  • Solid computer skills, especially with Microsoft Word, Excel, and Outlook
  • Strong time management, organization, and attention to detail
  • Willing and able to travel regularly (includes air travel); valid driver’s license required
  • Reside within one hour of a major airport for efficient travel to customer sites
Additional Information
  • You must reside in the USA
  • We are not currently providing employment visa sponsorship
  • This is an 80-100% travel position

What we offer:
  • Compensation package commensurate with experience and skills
  • Health insurance
  • 401(k)
  • Flexible working policy
We are seeking a teammate with the values, skills, and passion to build Guidant Power
into the premier partner for electrical safety, reliability, and safety services. Even if you
don’t check all the boxes above, but you bring a unique ability to help us fill this
important role, we’d love to hear from you.
Pay: $50,000.00 - $70,000.00 per year
Benefits:
  • 401(k)
  • Competitive benefit package
Schedule:
  •  8 hour shift
  • Monday to Friday
  •  Year round work
  • Work Location: On the road
  • This is a Remote (work from home) position.
Company Overview
Monroe Infrared is a Guidant Power subsidiary. Guidant Power is a Chicago-based
company specializing in electrical safety, reliability, and training services. Guidant offers
comprehensive solutions to help organizations comply with OSHA and NFPA 70E/70B
standards while minimizing operational risks. Their core services include nationwide arc
flash hazard analyses, infrared thermography inspections, and a range of hands-on
electrical safety, electrical skills and infrared training programs tailored for various
voltage levels and workforce roles. With over 4,000 arc flash evaluations completed,
25,000 infrared inspections and 5,000 professionals trained, Guidant is the preferred
partner for your electrical safety, reliability and training needs

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