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Remote Microsoft 365 Concierge Jobs (NOW HIRING)

Solutions Architect - M365 Collab

$64.50 - $85/hr

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next ... Microsoft 365 technologies. This position is a remote position with Home Office setup as determined ...

Solutions Architect - M365 Collab

$64.50 - $85/hr

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next ... Microsoft 365 technologies. This position is a remote position with Home Office setup as determined ...

Support clients across Microsoft 365, identity (Entra ID), endpoints, networks, and servers, both ... remote * Three or more years in IT support; multi-client or MSP experience strongly preferred

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Remote Microsoft 365 Concierge information

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How much do remote microsoft 365 concierge jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote microsoft 365 concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a Remote Microsoft 365 Concierge?

A Remote Microsoft 365 Concierge is a professional who assists clients virtually with setup, troubleshooting, and optimization of Microsoft 365 products and services. They provide personalized support, answer technical questions, and help users make the most out of tools like Outlook, Teams, SharePoint, and OneDrive. These concierges also guide users through updates, best practices, and integration with other applications, ensuring a smooth and productive Microsoft 365 experience.

What are the key skills and qualifications needed to thrive as a Remote Microsoft 365 Concierge?

To thrive as a Remote Microsoft 365 Concierge, you need in-depth knowledge of Microsoft 365 products, strong troubleshooting abilities, and experience in customer support, often supported by relevant IT certifications such as Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with Microsoft 365 admin centers, ticketing systems, and remote support tools is typically required. Exceptional communication, patience, and problem-solving skills help you deliver outstanding customer experiences and build client trust. These skills ensure efficient resolution of technical issues and high customer satisfaction in a remote, service-focused environment.

What are the primary challenges faced by a Remote Microsoft 365 Concierge when assisting clients, and how can they be successfully managed?

Remote Microsoft 365 Concierges often encounter challenges such as quickly diagnosing diverse technical issues, adapting to various organizational workflows, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these, it's important to maintain strong troubleshooting skills, stay current with Microsoft 365 updates, and use clear, empathetic communication. Proactively collaborating with other support teams and leveraging internal knowledge bases also helps deliver efficient and personalized client service.

What is the difference between Remote Microsoft 365 Concierge vs Remote Microsoft 365 Support Specialist?

AspectRemote Microsoft 365 ConciergeRemote Microsoft 365 Support Specialist
CredentialsMicrosoft 365 certifications, customer service skillsMicrosoft 365 certifications, technical troubleshooting skills
Work EnvironmentCustomer-facing, consultative rolesTechnical support, troubleshooting
Employer & IndustryIT service providers, MSPs, large corporationsIT support companies, internal IT teams

The Remote Microsoft 365 Concierge focuses on customer service, onboarding, and user assistance, providing a consultative experience. In contrast, the Remote Microsoft 365 Support Specialist handles technical issues, troubleshooting, and resolving technical problems. Both roles require Microsoft 365 certifications but differ mainly in their focus—customer experience versus technical support.

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For Remote Microsoft 365 Concierge jobs, the most frequently searched job titles are:

Infographic showing various Remote Microsoft 365 Concierge job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Microsoft 365 Endpoint Administration, Department of Cybersecurity - Adjunct Faculty

Remote

The University of Maryland Global Campus
Colleges, Universities, and Professional Schools • 5 - 10K employees

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago


Job description

Adjunct Faculty
Microsoft 365 Endpoint Administration
Department of Cybersecurity
UMGC Stateside
Location: Stateside Remote
University of Maryland Global Campus (UMGC) seeks adjunct faculty to teach in the School of Cybersecurity & Information Technology. Specifically, we are seeking faculty for the following courses:
Microsoft 365 Endpoint Administration (CMIT 380):
A lab-based exploration preparing students to become proficient in Microsoft Endpoint Administration. The focus is on deploying, configuring, securing, and maintaining modern endpoint devices using Microsoft solutions, including Intune, Entra ID, and Windows client management. Topics include endpoint deployment, application management, identity and access management, security policies, and troubleshooting techniques. Through hands-on exercises and industry-aligned assessments, skills will be developed to implement modern endpoints that meet the business needs of an organization.
Required Education and Experience
  • Masters degree in Cyber Operations or related field from an accredited institution of higher learning.
  • Professional experience in Cyber Operations or related fields.
  • Experience teaching adult learners online and in higher education is strongly preferred.
  • Industry Designations/Certifications including the Microsoft 365 Certified: Endpoint Administrator (MD-102)
  • This position is specifically to teach online.

Materials needed for submission
  • Resume/ Curriculum Vitae
  • Cover letter highly preferred
  • If selected, candidates with international degrees may be required to submit translation/ degree evaluation from a NACES approved Vendor.

Who We Are and Who We Serve
UMGC-one of 12 degree-granting institutions in the University System of Maryland (USM)-is a mission-driven institution with seven core values that guide us in all we do. At the top of the list is "Students First," and we strive to do just that for our 90,000 students at home and abroad. From its start in 1947, UMGC has demonstrated its commitment to adult learners. We recognize that adult students need flexibility and options. UMGC is proud to be a global, 24-hour, institution of higher learning.
The typical UMGC student is an adult learner juggling a career, family, and other priorities. Roughly 80% work full time, half are parents, and half are minority students. They are continuing their education to better themselves, their families, and their professional opportunities. UMGC is also a leading higher education provider to the U.S. military, enrolling 55,000 active-duty service members, reservists, National Guard members, veterans, and family members annually. We are proud of our military heritage and are committed to this service.
The Adjunct Faculty Role at UMGC
UMGC is committed to helping students achieve success not only with us, but also in their professional fields. As a result, we actively seek faculty members who are scholar-practitioners: professionals who are actively and successfully engaged in their field who additionally wish to help the next generation of professionals grow in their knowledge and expertise through education.
Your role as an adjunct faculty member will be to:
  • Actively engage students through frequent interaction that motivates them to succeed, and conveys a genuine energy and enthusiasm for their learning.
  • Guide students in active collaboration and the application of their learning in problem- and project-based learning demonstrations.
  • Provide rich and regular constructive feedback, utilizing rubrics effectively for the assessment of student work, and acknowledging student accomplishments.
  • Demonstrate relevant and current subject-matter expertise, and help students connect concepts across their academic program.
  • Provide feedback to your program chair on possible curricular improvements.

The Computer Networks and Cybersecurity program at UMGC
Please visit the following link to learn more about this program, including its description, outcomes, and coursework:
https://www.umgc.edu/online-degrees/masters/cybersecurity-technology
Faculty Training at UMGC
We are committed to your professional success at UMGC. Each new faculty member is required to successfully complete our online two-week new faculty orientation, FacDev 411, as a condition of hire.
Position Available and will Remain Open until Filled
Salary Commensurate with Experience
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
Benefits Package Highlights:
  • Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. NOTE: Adjuncts are not eligible for the State of Maryland subsidized rates. Adjuncts would be responsible for the total cost if enrolled.
  • Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance.
  • Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

For additional information please see: SS Adjunct Faculty_2020.pdf (umgc.edu)
Hiring Range by Rank and Degree:
Instructor: No Terminal Degree: Step 1 $806 - Step 11 $1,050 per credit hour
Assistant Adjunct Professor: No Terminal Degree Step 1 $877 - Step 11 $1,127 per credit hour
Assistant Adjunct Professor: Terminal Degree Step 1 $1,023 - Step 11 $1,288 per credit hour
Associate Adjunct Professor: No Terminal Degree Step 1 $947 - Step 11 $1,205 per credit hour
Associate Adjunct Professor: Terminal Degree Step 1 $1,202 - Step 11 $1,483 per credit hour
Adjunct Professor: No Terminal Degree Step 1 $1,023 - Step 11 $1,288 per credit hour
Adjunct Professor: Terminal Degree Step 1 $1,347 - Step 11 $1,645 per credit hour