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Remote Microsoft 365 Concierge Jobs in Riverside, CA

ENow Software

Product Owner (Remote)

Irvine, CA · Remote

$140K - $150K/yr

About the Role This is a fully remote position. We are seeking an experienced Product Owner to help ... Microsoft 365 product portfolio, including monitoring, reporting, governance, and adoption ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.

Armaninollp

UKG Ready Payroll Consultant

Irvine, CA · On-site +1

This fully remote role is responsible for leading clients of varying sizes and complexities through ... Familiarity with Microsoft Office 365 and common project management and video conferencing tools.

All JobsMicrosoft 365 Concierge JobsRemote Microsoft 365 Concierge JobsRemote Microsoft 365 Concierge Jobs in Riverside, CA

Remote Microsoft 365 Concierge information

See Riverside, CA salary details

$11

$18

$26

How much do remote microsoft 365 concierge jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote microsoft 365 concierge in Riverside, CA is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.05 per hour, depending on experience, location, and employer.

What is a Remote Microsoft 365 Concierge?

A Remote Microsoft 365 Concierge is a professional who assists clients virtually with setup, troubleshooting, and optimization of Microsoft 365 products and services. They provide personalized support, answer technical questions, and help users make the most out of tools like Outlook, Teams, SharePoint, and OneDrive. These concierges also guide users through updates, best practices, and integration with other applications, ensuring a smooth and productive Microsoft 365 experience.

What are the key skills and qualifications needed to thrive as a Remote Microsoft 365 Concierge?

To thrive as a Remote Microsoft 365 Concierge, you need in-depth knowledge of Microsoft 365 products, strong troubleshooting abilities, and experience in customer support, often supported by relevant IT certifications such as Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with Microsoft 365 admin centers, ticketing systems, and remote support tools is typically required. Exceptional communication, patience, and problem-solving skills help you deliver outstanding customer experiences and build client trust. These skills ensure efficient resolution of technical issues and high customer satisfaction in a remote, service-focused environment.

What is the difference between Remote Microsoft 365 Concierge vs Remote Microsoft 365 Support Specialist?

AspectRemote Microsoft 365 ConciergeRemote Microsoft 365 Support Specialist
CredentialsMicrosoft 365 certifications, customer service skillsMicrosoft 365 certifications, technical troubleshooting skills
Work EnvironmentCustomer-facing, consultative rolesTechnical support, troubleshooting
Employer & IndustryIT service providers, MSPs, large corporationsIT support companies, internal IT teams

The Remote Microsoft 365 Concierge focuses on customer service, onboarding, and user assistance, providing a consultative experience. In contrast, the Remote Microsoft 365 Support Specialist handles technical issues, troubleshooting, and resolving technical problems. Both roles require Microsoft 365 certifications but differ mainly in their focus—customer experience versus technical support.

What are the primary challenges faced by a Remote Microsoft 365 Concierge when assisting clients, and how can they be successfully managed?

Remote Microsoft 365 Concierges often encounter challenges such as quickly diagnosing diverse technical issues, adapting to various organizational workflows, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these, it's important to maintain strong troubleshooting skills, stay current with Microsoft 365 updates, and use clear, empathetic communication. Proactively collaborating with other support teams and leveraging internal knowledge bases also helps deliver efficient and personalized client service.
What are popular job titles related to Remote Microsoft 365 Concierge jobs in Riverside, CA? For Remote Microsoft 365 Concierge jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Microsoft 365 Concierge jobs in Riverside, CA look for? The top searched job categories for Remote Microsoft 365 Concierge jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Microsoft 365 Concierge jobs? Cities near Riverside, CA with the most Remote Microsoft 365 Concierge job openings:
Remote Microsoft 365 Concierge jobs near you
Infographic showing various Remote Microsoft 365 Concierge job openings in Riverside, CA as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,319 per year, or $18.9 per hour.

Product Owner (Remote)

ENow Software

Irvine, CA • Remote

$140K - $150K/yr

Full-time

Re-posted 14 days ago

Job description

About the Role

This is a fully remote position. We are seeking an experienced Product Owner to help drive clarity, focus, and execution across our Microsoft 365 product portfolio, including monitoring, reporting, governance, and adoption solutions. This role sits at the intersection of customers, engineering, support, and leadership, translating real-world customer problems into clear, actionable product requirements.

This is a hands-on role for someone who enjoys working close to the product, customers, and engineering, and who thrives in an environment where ownership matters more than titles.

Key Responsibilities

Product Ownership & Execution

  • Own and maintain the product backlog across the ENow suite of products
  • Write clear, concise Epics, Features, and User Stories with strong acceptance criteria
  • Ensure backlog is prioritized, groomed, and ready to support a 60-day development horizon
  • Partner with Engineering to estimate, scope, and sequence work
  • Act as a decision-maker on scope and trade-offs during development

Customer & Market Alignment

  • Gather input from customers, support, sales, and implementation to identify pain points and opportunities
  • Translate customer challenges into practical, high-value solutions
  • Validate requirements through customer conversations, support data, and usage insights
  • Help balance enterprise customer needs with scalable product design

Collaboration & Communication

  • Serve as a bridge between Engineering, Support, Sales, and Leadership
  • Participate in sprint planning, backlog refinement, demos, and retrospectives
  • Clearly communicate what is being built, why, and when
  • Support pre-sales and demo readiness by ensuring consistent functionality and data
  • Periodically deliver product demos and technical walkthroughs to prospects and partners
  • Support Sales by explaining product capabilities, use cases, and value propositions

Product Quality & Outcomes

  • Define success criteria for features
  • Ensure features align with security, compliance, and least-privileged access principles
  • Review beta deployments to validate that delivered functionality meets expectations
  • Continuously refine features based on feedback and real-world usage
What Success Looks Like (First 6–12 Months)
  • Engineering consistently has a clear, prioritized backlog
  • Fewer requirement-driven reworks and mid-sprint changes
  • Improved alignment between customer needs and delivered features
  • More confident demos and sales conversations
  • Tangible improvements in customer outcomes (e.g. Better governance posture)
QualificationsRequired:
  • 5+ years of experience as a Product Owner, Business Analyst, or similar role
  • Experience working with Agile / Scrum teams
  • Strong ability to write clear requirements and acceptance criteria
  • Comfortable working closely with developers and technical stakeholders
  • Experience in SaaS or enterprise software environments
  • Excellent communication and prioritization skills
  • Familiarity with Microsoft 365, Entra ID (Azure AD), Exchange, Teams, SharePoint, or Power Platform
Preferred:
  • Experience with monitoring, security, governance, or analytics products
  • Understanding of enterprise IT environments and admin workflows
  • Experience in a small company or startup environment
  • Exposure to tools like Azure DevOps, Aha, Confluence, or similar

The salary range for this role is $140,000 - $150,000. ENow offers a competitive total rewards package which includes base salary and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. In addition to the salary range listed, this role offers a meaningful, performance-based variable component. A significant portion of total compensation (up to 25%) is tied to measurable outcomes.

  • High-impact position with direct influence on product direction and customer outcomes
  • Opportunity to help shape the future of M365 monitoring and governance
  • Close collaboration with leadership and engineering
  • Flexible environment where ownership and initiative matter
  • A team that values clarity, accountability, and practical execution

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