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Remote Microsoft 365 Concierge Jobs (NOW HIRING)

LMI

Data Architect (365)

Washington, DC · Remote

$72.25 - $92.75/hr

This position requires 20% travel that may entail remote and rugged areas. The Dataverse Data ... Design, develop, and maintain enterprise data architecture solutions across the Microsoft 365 ...

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How much do remote microsoft 365 concierge jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote microsoft 365 concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a Remote Microsoft 365 Concierge?

A Remote Microsoft 365 Concierge is a professional who assists clients virtually with setup, troubleshooting, and optimization of Microsoft 365 products and services. They provide personalized support, answer technical questions, and help users make the most out of tools like Outlook, Teams, SharePoint, and OneDrive. These concierges also guide users through updates, best practices, and integration with other applications, ensuring a smooth and productive Microsoft 365 experience.

What are the key skills and qualifications needed to thrive as a Remote Microsoft 365 Concierge?

To thrive as a Remote Microsoft 365 Concierge, you need in-depth knowledge of Microsoft 365 products, strong troubleshooting abilities, and experience in customer support, often supported by relevant IT certifications such as Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with Microsoft 365 admin centers, ticketing systems, and remote support tools is typically required. Exceptional communication, patience, and problem-solving skills help you deliver outstanding customer experiences and build client trust. These skills ensure efficient resolution of technical issues and high customer satisfaction in a remote, service-focused environment.

What are the primary challenges faced by a Remote Microsoft 365 Concierge when assisting clients, and how can they be successfully managed?

Remote Microsoft 365 Concierges often encounter challenges such as quickly diagnosing diverse technical issues, adapting to various organizational workflows, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these, it's important to maintain strong troubleshooting skills, stay current with Microsoft 365 updates, and use clear, empathetic communication. Proactively collaborating with other support teams and leveraging internal knowledge bases also helps deliver efficient and personalized client service.

What is the difference between Remote Microsoft 365 Concierge vs Remote Microsoft 365 Support Specialist?

AspectRemote Microsoft 365 ConciergeRemote Microsoft 365 Support Specialist
CredentialsMicrosoft 365 certifications, customer service skillsMicrosoft 365 certifications, technical troubleshooting skills
Work EnvironmentCustomer-facing, consultative rolesTechnical support, troubleshooting
Employer & IndustryIT service providers, MSPs, large corporationsIT support companies, internal IT teams

The Remote Microsoft 365 Concierge focuses on customer service, onboarding, and user assistance, providing a consultative experience. In contrast, the Remote Microsoft 365 Support Specialist handles technical issues, troubleshooting, and resolving technical problems. Both roles require Microsoft 365 certifications but differ mainly in their focus—customer experience versus technical support.

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Remote Microsoft 365 Concierge jobs near you
Infographic showing various Remote Microsoft 365 Concierge job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Senior Microsoft 365 and Support Services Engineer

Lehi, UT • On-site, Remote

Digital Forge Cyber Assurance Group
See more jobs at Digital Forge Cyber Assurance Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Company Description
Digital Forge has been a forward-thinking market leader in Cybersecurity, Compliance, Risk Management, and Incident Response since 1996. Clients choose Digital Forge because of our world-class team of business and cybersecurity professionals, who continually advance themselves in their respective disciplines through continued education and in-the-field experience. The core of our success is a direct result of our people, processes, and technology. Our team of professionals bring countless years of experience, discipline, and skills that directly impact the success of our company and our clients.
We partner with our clients, working in union towards a common purpose and assuming complete accountability throughout our engagements. We deliver on our assurances, remaining engaged throughout the lifecycle to ensure continuity of experience. Our methodologies have been built through years of experience developing and architect business and information systems. Our approach incorporates a clear understanding of the client's desired objectives and analysis from various perspectives to ensure we deliver on expectations. We have proven best practices designed to improve performance, simplify regulatory compliance, and deliver measurable results to our clients.
At Digital Forge we drive proper adoption and utilization of technology that are foundations for success with our clients. We continuously innovate to shape the most fluid practices and methodologies in our core competencies and influence positive change in those competencies across all industries.
Job Description
We are currently seeking a Senior Microsoft 365 and Support Services Professionals to join our team. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.
  • Guide a Team of Support Engineers with Support and Engineering Operations
  • Deploy Microsoft 365 Environments
  • Deploy Azure AD Environments
  • Deploy Advanced Microsoft 365 Services including Compliance and Governance
  • Architect Office/Microsoft 365 Service Environments
  • Maintenance of Azure Active Directory environments including Policies
  • Monitoring of Network and Desktop Environments
  • Maintaining Desktops, Laptops, Tablets, and Smartphones
  • Assisting on IT Projects as required
  • Working with End-Users and Vendors to support applications and environments
  • Deployment and Management of Microsoft desktop Infrastructure
  • Routine Maintenance with desktops and end-users
  • Deployment of end-user Infrastructure
  • Deployment of Infrastructure improvements on Client environments
  • Assist in maintaining and deploying other Client applications and environments
  • Leading initiatives for researching and deploying new applications
  • Coordinating various IT Operations for Clients
  • Handling daily support calls which can range from Tier 1 to Tier 3 support requirements.
  • Provide guidance to your teammates as a member of the team
  • Working with End-Users and Vendors to support applications and environments
  • Working with Client Stakeholders on strategy and vision
  • Meeting regularly with Clients and attend Client meetings and engaging Executive Management.
  • Supporting Client initiatives remotely and some on premise
  • Routine network maintenance in various Microsoft environments.

Qualifications
Required
  • Three years or more of IT support experience
  • Two years of experience with managing Windows and Mac Desktops
  • Having a worked in a highly motivated, fast-paced, critical support role
  • An excellent reputation for support to end-users and leading teams
  • Excellent decision making and critical-thinking skills
  • Excellent organizational and communication skills are required
  • Ability to meet deadlines with Projects and Assignments
  • Ability to learn and support new technologies and train others
  • Some regional travel maybe required - all expenses paid
  • Participate in an on-call rotation schedule
  • Must be an energetic and highly motivated self-starter
  • Must be self-motivated and have a positive attitude
  • Must be detail oriented
  • Must have the ability to multi-task
  • Must have excellent oral and written communication skills
  • Must have the ability to communicate effectively with others

Preferred
  • One year or more of advanced Office 365 experience is preferred
  • Solid experience in support management roles is preferred
  • Experience with Microsoft Azure Active Directory is preferred
  • Experience with AWS or Azure.
  • Experience with Windows Servers.

Additional Information
Benefits and Compensation
  • Salary based on Skill sets, Capability, and Experience
  • Flexible hours and Remote Work Friendly
  • Comprehensive Health Insurance
  • Prescription Coverage
  • Dental Coverage
  • Vision Coverage
  • Short-Term Disability
  • 401K Retirement Plan
  • Paid Time Off
  • Paid Training
  • Paid Certification Testing

Apply