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Remote Medical Answering Service Jobs in Raleigh, NC

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

AnywhereWorks

Client Experience Associate

Raleigh, NC · Remote

$16/hr

Position Only Available to Residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona. We're on a mission to help the world

Duke Health

Medical Records Coder II-Inpatient

Durham, NC · Remote

$18 - $24.25/hr

PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University

Duke University

MEDICAL RECORDS CODER II

Durham, NC · Remote

$18 - $24.25/hr

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and

Duke University

MEDICAL RECORDS CODER II

Durham, NC · Remote

$18 - $24.25/hr

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and

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All JobsMedical Answering Service JobsRemote Medical Answering Service JobsRemote Medical Answering Service Jobs in Raleigh, NC

Remote Medical Answering Service information

See Raleigh, NC salary details

$13

$15

$18

How much do remote medical answering service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote medical answering service in Raleigh, NC is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $16.35 per hour, depending on experience, location, and employer.

What are common challenges faced when working in a remote medical answering service, and how can I overcome them?

Working in a remote medical answering service often involves handling a high volume of calls while ensuring patient privacy and accurate message-taking. Challenges can include managing urgent situations calmly, maintaining clear communication with both patients and medical staff, and staying organized despite multitasking. To overcome these challenges, it's important to develop strong active listening skills, familiarize yourself with HIPAA regulations, and utilize digital tools for note-taking and call management. Regular team check-ins and ongoing training can also help you stay updated and supported.

What are the key skills and qualifications needed to thrive as a remote medical answering service representative?

To thrive as a Remote Medical Answering Service Representative, you need a solid understanding of medical terminology, excellent phone etiquette, and a high school diploma or equivalent. Familiarity with call center software, secure messaging systems, and HIPAA compliance protocols is typically required. Outstanding listening skills, attention to detail, and the ability to stay calm under pressure set top performers apart. These competencies ensure accurate message relay, patient confidentiality, and efficient communication between patients and healthcare providers.

What is the difference between Remote Medical Answering Service vs Medical Receptionist?

AspectRemote Medical Answering ServiceMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, healthcare experience often preferred
Work EnvironmentRemote, call center or home-basedMedical office or clinic
Employer & Industry UsageHealthcare providers, answering servicesHospitals, clinics, private practices
Primary RoleAnswering calls, scheduling, patient infoGreeting patients, scheduling, administrative tasks

Remote Medical Answering Services focus on handling patient calls remotely, providing support and information, while Medical Receptionists work onsite managing patient interactions and administrative duties. Both roles are essential in healthcare but differ mainly in work setting and specific responsibilities.

What is a remote medical answering service?

A remote medical answering service is a professional service that handles phone calls and messages for healthcare providers outside of regular office hours or when staff are unavailable. These services ensure that patient calls are answered promptly, urgent messages are relayed to the appropriate medical personnel, and non-urgent information is documented for follow-up. They help healthcare practices maintain quality communication, improve patient satisfaction, and ensure compliance with privacy regulations such as HIPAA.
What are popular job titles related to Remote Medical Answering Service jobs in Raleigh, NC? For Remote Medical Answering Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Medical Answering Service jobs in Raleigh, NC look for? The top searched job categories for Remote Medical Answering Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Medical Answering Service jobs? Cities near Raleigh, NC with the most Remote Medical Answering Service job openings:
Remote Medical Answering Service jobs near you
Infographic showing various Remote Medical Answering Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 54% Full Time, and 46% Part Time. Highlights an 100% Remote job distribution, with an average salary of $33,151 per year, or $15.9 per hour.

Remote Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions

Durham, NC • On-site, Remote

$15.75 - $19.25/hr

Full-time

Re-posted 20 days ago

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the Durham VA Medical Center located at 508 Fulton St. Durham, NC 27705. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities
  • Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
  • Provide general reception support in the Release of Information (ROI) offices at various medical centers.
  • Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
  • Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
  • Make outgoing and receive incoming phone calls.
  • Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
  • Review ambulance claims for eligibility and payment.
  • Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
Qualifications
  • Citizen of the United States of America.
  • Ability to speak clearly, hear and write English.
  • Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
  • Heavy phone and computer usage, often simultaneously.
  • Familiarity with medical terminology, hospital terminology and/or clinics.
  • Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
  • Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
    • Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
    • One year of education above high school or one to two years of related job experience.
    • Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
  • Ability to pass a required level of security clearance (NACI-level background check).
  • No sponsorship available

All candidates must be able to:
  • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
  • Lift up to 50 lbs from floor to waist
  • Lift up to 20 lbs
  • Carry up to 40 lbs a reasonable distance
  • Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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