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Remote Member Service Representative Jobs in Raleigh, NC

C4 Technical Services

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Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

Member Services Specialist -Entry Level (Seasonal Contract Opportunity) Location: Remote (Work From ... Minimum of one (1) year of customer service experience. * Strong verbal and written communication ...

Implus

Field Service Representative

Durham, NC · On-site +1

The Balega Field Service Representative is a motivated self-starter who will lead and execute ... Remote (Home-Based)- Delaware, Baltimore, DC area of the MidAtlantic Region Essential Job Function:

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

... remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season. As an Independent ...

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All JobsMember Service Representative JobsRemote Member Service Representative JobsRemote Member Service Representative Jobs in Raleigh, NC

Remote Member Service Representative information

See Raleigh, NC salary details

$8

$15

$23

How much do remote member service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote member service representative in Raleigh, NC is $15.47, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $18.46 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

What are popular job titles related to Remote Member Service Representative jobs in Raleigh, NC?

For Remote Member Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Member Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Remote Member Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Member Service Representative jobs?

Cities near Raleigh, NC with the most Remote Member Service Representative job openings:

Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $32,172 per year, or $15.5 per hour.

Member Services Representative | Remote CSR Agent - No Experience Required

Globe Life American Income Division

Durham, NC • On-site, Remote

$15 - $19.25/hr

Full-time

Medical, Life

Posted 7 days ago

Job description

Member Services Representative / Remote CSR Agent - No Experience Required
Company: AO | Globe Life
Location: 100% Remote - United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Bonuses100% Work From Home | Flexible Schedule | Training & Mentorship Provided
Are you looking for a remote customer service career where you can help people, build meaningful relationships, and create long-term professional growth-all from home?
AO is seeking motivated, dependable, and people-focused individuals to join our growing team as Remote Member Services Representatives. In this role, you'll connect with members and their families through scheduled virtual appointments, answer questions about available benefits, provide enrollment assistance, and deliver exceptional ongoing service.
No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and continued professional development to help you build the skills needed for success.
• 100% Remote / Work From Home
• Flexible Scheduling
• Qualified Leads Provided - No Cold Calling
• Weekly Commission Pay + Performance Bonuses
• Full Training & Mentorship
• Leadership & Advancement OpportunitiesWhat You'll Do
As a Member Services Representative, you'll serve as a trusted resource for members seeking information and assistance with their available benefits.Member Support & Customer Service
  • Meet with members through scheduled Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain life, accident, and supplemental health insurance benefits clearly and professionally
  • Help members understand options based on their individual and family needs
  • Guide eligible members through applications and enrollment
  • Provide ongoing customer service following enrollment
Build Long-Term Member Relationships
  • Develop trust through professionalism, communication, and exceptional service
  • Follow up with members regarding benefit questions and service needs
  • Conduct policy reviews and assist with beneficiary updates when appropriate
  • Help members navigate policy changes and claims-related questions
  • Maintain consistent communication and long-term client relationships
Maintain Records & Professional Standards
  • Maintain accurate digital client records and documentation
  • Manage appointments and follow-up activities
  • Follow company procedures and applicable state requirements
  • Protect confidential client information
  • Deliver a professional experience during every interaction
Why Join AO?
🏠 100% Remote Work
Work from home while building a career in a fully virtual environment.
  • No daily commute
  • Virtual client appointments
  • Remote training and mentorship
  • Modern digital systems and technology
  • Collaborative team environment
⏰ Flexible Schedule
Build a schedule around your professional and personal goals while maintaining the consistency and accountability needed to succeed.
đź“ž Qualified Leads Provided
Focus on helping members who have requested information regarding available benefits.
No traditional cold calling and no purchasing leads.
đź’° Weekly Pay + Performance Bonuses
This opportunity offers:
  • Weekly commission-based pay
  • Performance bonus opportunities
  • Uncapped earning potential
  • Renewal and residual income opportunities
  • Leadership compensation opportunities
  • Performance-based recognition and incentives

This is a performance-based, commission opportunity rather than an hourly or salaried customer service position. Individual earnings vary based on production and performance.No Experience? We'll Train You.
You do not need previous insurance experience to be considered.
Our training and development program includes:
  • Comprehensive virtual onboarding
  • Insurance licensing guidance
  • Benefits and product education
  • Customer service training
  • Virtual appointment and enrollment training
  • Weekly coaching and professional development
  • One-on-one mentorship
  • Leadership development opportunities

We're looking for people who are coachable, dependable, motivated, and willing to learn.Benefits & Professional Support
Qualifying representatives may have access to:
  • Health insurance reimbursement program
  • Company-supported life insurance
  • Accidental death benefit coverage
  • Renewal and residual income opportunities
  • Leadership development programs
  • Professional conferences and recognition events
  • Performance-based incentive travel
  • Long-term career advancement opportunities
Who We're Looking For
You may be a great fit if you:
  • Enjoy helping people and solving problems
  • Have strong communication and active-listening skills
  • Provide friendly, professional customer service
  • Are dependable and accountable
  • Have strong organization and time-management skills
  • Are comfortable learning new technology
  • Can work independently from home
  • Have a positive, growth-oriented attitude
  • Are coachable and willing to continuously improve
  • Want an opportunity to advance based on performance

Previous experience in customer service, member services, call centers, hospitality, retail, healthcare, education, banking, administrative support, military service, client relations, or sales can transfer well to this role-but is not required.Minimum Requirements
Applicants must:
  • Be at least 18 years old
  • Be physically located within the United States
  • Be legally authorized to work in the United States
  • Have a computer or laptop with webcam and microphone
  • Have reliable high-speed internet
  • Maintain a quiet, professional workspace
  • Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance and support are provided.Career Growth & Leadership Opportunities
This position can be the starting point for a long-term career.
Representatives who demonstrate strong performance, consistency, and leadership potential may have opportunities to advance into:
Member Services → Senior Representative → Benefits Specialist → Trainer/Mentor → Team Leadership → Management
Advancement is based on performance and leadership development-not seniority.Interview Process
Our hiring process is completely virtual.
Qualified candidates will complete a brief career overview explaining the opportunity, compensation structure, licensing requirements, training, and advancement potential.
Candidates interested in continuing can then schedule a live Zoom interview with our hiring team.Ready to Start Your Remote Career?
If you're looking for a 100% work-from-home customer service opportunity where you can help members, receive comprehensive training, build valuable professional skills, and create long-term career growth, we'd love to hear from you.
Apply today to be considered for our Remote Member Services Representative opportunity.Serve Members. Help Families. Grow Your Career From Home. 🚀

Apply