Today, over 200 transit agencies in 12 countries - including LA Metro, MARTA, SEPTA, and MBTA ... We are hiring locally and remote at this time #LI-Remote You'll be a good fit if... * You are ...
Today, over 200 transit agencies in 12 countries - including LA Metro, MARTA, SEPTA, and MBTA ... We are hiring locally and remote at this time #LI-Remote You'll be a good fit if... * You are ...
Today, over 200 transit agencies in 12 countries - including LA Metro, MARTA, SEPTA, and MBTA ... We are hiring locally and remote at this time #LI-Remote You'll be a good fit if... * You are ...
Today, over 200 transit agencies in 12 countries - including LA Metro, MARTA, SEPTA, and MBTA ... We are hiring locally and remote at this time #LI-Remote You'll be a good fit if... * You are ...
Remote Mbta information
What is a remote MBTA job?
Remote MBTA jobs refer to employment opportunities with the Massachusetts Bay Transportation Authority (MBTA) that can be performed from a remote location, such as an employee's home. These positions typically include roles in IT, customer service, administration, or other fields that do not require a physical presence on-site. Remote MBTA jobs offer flexibility and can often accommodate a variety of work schedules. Applicants may still need to meet specific requirements and participate in virtual meetings or training sessions. Availability of remote positions depends on the current needs of the MBTA and may change over time.
What is the difference between Remote Mbta vs Remote Bus Driver?
| Aspect | Remote Mbta | Remote Bus Driver |
|---|---|---|
| Credentials | Commercial Driver's License (CDL), passenger endorsement | CDL, passenger endorsement |
| Work Environment | Remote, administrative or dispatch roles | On the road, driving buses |
| Industry Usage | Public transportation, transit agencies | Public transportation, transit agencies |
| Job Nature | Remote planning, scheduling, customer service | Driving buses, on-site operations |
Remote Mbta roles typically involve remote administrative, planning, or customer service tasks within the transit industry, often requiring CDL credentials but performed remotely. In contrast, Remote Bus Drivers usually operate buses on the road, with driving being the primary responsibility. While both roles serve public transportation agencies, their work environments and daily tasks differ significantly, with Remote Mbta focusing on remote support functions and Remote Bus Drivers on on-site driving duties.
What are common challenges faced by remote MBTA customer service representatives, and how can they be addressed?
Remote MBTA customer service representatives often face challenges such as managing high call volumes, maintaining clear communication without in-person cues, and troubleshooting transit issues from a distance. To address these, it’s important to develop strong multitasking and active listening skills, utilize robust digital tools provided by MBTA, and stay updated on transit schedules and service changes. Regular virtual team meetings and ongoing training can also help remote staff stay connected and informed, ensuring a consistent and high-quality customer experience.
What skills and qualifications are needed to thrive as a remote MBTA customer service representative?
To excel as a Remote MBTA Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and digital communication platforms is typically required. Patience, empathy, and adaptability help representatives effectively address rider concerns and handle stressful situations. These skills ensure efficient service, customer satisfaction, and uphold the reputation of MBTA's remote support operations.
What are the most commonly searched types of Mbta jobs in California? The most popular types of Mbta jobs in California are:
What are popular job titles related to Remote Mbta jobs in California? For Remote Mbta jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Mbta jobs in California look for? The top searched job categories for Remote Mbta jobs in California are:
What cities in California are hiring for Remote Mbta jobs? Cities in California with the most Remote Mbta job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 25 days ago
Job description
Company Description
Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries - including LA Metro, MARTA, SEPTA, and MBTA - rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
Engineering at Swiftly
Engineering at Swiftly is not only about writing code - we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We're guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers' needs.
[Insert Your Job Title Here]
Don't see your job title posted? That's okay! Swiftly is growing fast and we are always posting new job opportunities. We'd love to hear about your experience and why you think you'd be a good fit at Swiftly. Even if we don't have an opportunity now, we may soon!
Swiftly is located in San Francisco, CA. We are hiring locally and remote at this time #LI-Remote
You'll be a good fit if...
- You are excited to be part of a mission-driven company. Regardless of your why, it is important that you care about the work we do.
- You are a dynamic team player and seek to make valuable contributions wherever it is most-needed at any given time.
- You love solving problems that enable your peers to build, test, deploy, and manage cloud services.
- You've worked on a team (or want to work on a team) that builds software that can be understood and extended by your teammates.
- You've excited to work on both features within a team's project and on more self-directed projects that impact the broader team.
- You embrace a growth mindset both for yourself and your fellow teammates. At Swiftly, we recognize that technology is always changing and requires continual learning. You love learning and helping those around you grow.
- You're open to receiving feedback (a core Swiftly value!), approach technical debates with humility, and participate in blameless postmortems when things go wrong.
Beyond the Skills:
- We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:
- Team. You're a team player that believes in working with others to accomplish big goals.
- Communication. You believe openness and honesty underpin effective communication.
- Feedback. You're a voracious learner. You seek and give constructive feedback to improve your practice.
- Growth. You are passionate about our work of growing the smart transit industry.
- Diversity. You cherish other perspectives and opinions.
- Impact. You regularly evaluate the return on investment to optimize for positive impact.
Benefits:
- Competitive salary
- Stock options for every employee
- Medical, Dental and Vision
- 401k with Employer Match
- Flexible Spending Account (FSA)
- Home office setup reimbursement
- Monthly cell/internet reimbursement
- Monthly Education Reimbursement
- Unlimited PTO
- Flexible work environment
- 17 paid holidays - including 4 holidays in months without US national holidays in 2021
- 8 fully paid weeks of leave for child birth/adoption
We are a truly mission-driven culture that is set to change the world of transit
Benefits:
Competitive salary
Equity compensation (company ownership) for every employee
Medical, Dental and Vision
Retirement with Employer Match
Flexible Spending Account (FSA)
Home office setup reimbursement
Monthly cell/internet reimbursement
Monthly "Be Well" stipend
Flexible PTO with a recommended minimum
Flexible work environment
16 paid holidays - including months without US national holidays
12 fully paid weeks of leave for child birth/adoption
Travel note: Swiftly employees can generally expect to travel 1-2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.
We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. This is an active, open role that we are currently hiring for at Swiftly.
apply for this job